help! need advice from photographers about my photographer!
Posted 16 December 2010 - 12:39 PM
Posted 16 December 2010 - 03:42 PM
I believe that is VERY unprofessional, discount or no discount. Since you do not have a contract, you can get your money back. It does not say 'non-refundable' in the invisible contract.
Call her - forget emails. Clarify the situation, and say exactly what you said on here. If you still feel that you are being 'blown off', request your deposit back and look for another photographer.
Posted 16 December 2010 - 07:13 PM
Posted 06 January 2011 - 12:12 PM
best way is to reach out and call her and see if she is active on social networking sites on her blog. If she is she cannot be that busy and she should keep communication with you!
Posted 11 January 2011 - 01:13 PM
I am a professional photographer - and I agree completely that the service you are receiving is very unprofessional and unacceptable.
Is your photographer local to you? I would absolutely get her on the phone - but if she is local, I would make a visit to her studio.
I know of a few brides who have used photographers who did not communicate with them - in some instances, the photographer did not follow through on the wedding date or did not deliver the final product. Either option is very scary for you.
If this photographer is located in the US, I would contact PPA (Professional Photographers of America) to find out if she is a member (I believe you can find this info on their website) and try to get some help from them. Especially if you do not get any response via phone, etc.
Follow up on this immediately! No professional photographer should treat a client like this. Be sure that it is not an email-related issue, however - call them or visit in-person. If they continue to ignore you, do everything to get your money back (Better Business Bureau, PPA, threaten legal action, etc) - and find a reputable photographer.
Best of luck to you!!
Posted 11 January 2011 - 04:33 PM
I have to agree with everyone else...I can't imagine doing that to my clients. It shouldn't take more than 24 hours to hear from them
Every couples deserves a photographer that truly cares about their big day. Best of Luck...I hope everything works out!
Posted 01 February 2011 - 08:13 AM
Just call her and explain that to her i am sure that if she is a proffesional she will solve this problem as a professional, she dont want to have bad comments for her bussines otherwise just ask for your moneyback if you dont feel comfortable,hope this work good for evreybody.
Martin & Astrid
Posted 01 February 2011 - 08:43 AM
Thanks for all of you input ladies. I really appreciate all the advice and was much more confident about contacting her after I had heard from several of you. Thankfully, everything has been worked out now. I contacted her and she explained why she had been MIA and apologized for not being in contact. We are finalizing our contract and getting our engagement pics taken in 2 weeks, so excited!! Hopefully from now on we will recieve the client treatment we deserve, and since the emails and phone call, so far so good Hopefully the info you all have added to the thread will help other brides if they are ever in the situation (although I hope no one is!!) Thanks again!!!!
Posted 21 February 2011 - 07:33 PM
Well, this is not normal all I can say.
Otto Haring - www.haringphotography.com
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