OK, here's the back story!
I have a vintage engagement ring from the 1920's that my FI bought from a fantastic private jeweler in Chicago. It has a large stone in the middle and paveed diamonds and blue sapphires around it.
A few weeks ago, we were shopping locally for a men's band for my FI. While looking at a chain jeweler, the woman who was showing us bands offered to clean my engagement ring while we were looking. In the meantime, my FI got a business call and left the store for a minute to answer it.
After the machine was done cleaning the ring, I watched her remove it from the machine and then drop and step on it while she was walking back toward me. She examined the ring, got this "oh shit" expression on her face and picked something up off the floor. She smiled at me uneasily as she quickly walked past me and then beelined to her manager and proceeded to whisper in his ear for the next minute.
The manager approached me and immediately started asking me questions about the ring. When was it made? Where had I bought it? How long had I had it? I asked why he was asking. He responded that when cleaning the ring, THE MACHINE knocked one of the diamonds out of it.
I told him that I saw the girl drop and step on the ring and he responded that I must have IMAGINED it.
He then said that I might want to take the ring back to our jeweler to have it checked out and handed me the ring in a plastic bag.
The girl then returned and asked what other bands I might want to see like nothing had ever happened.
Of course, I was extremely emotional at this point. Not only did they knock the diamond out, they were offering to do nothing to fix the problem and were denying that it was their problem to deal with.
I left the store and found my FI, who went back in and demanded to get everyone's name involved and the manager's boss's number which they were reluctant to give us. We brought the ring back to our jeweler who fixed it for free.
I left a message with the boss of the manager we spoke to several times to express my dissatisfaction with the whole scenario, and have not received a return call.
I placed call number 4 today and again no answer.
My FI thinks I should just get over it at this point, but I am still so pissed that we were treated this way and I get what he is saying. The ring is fixed and obviously we are never going back to that jeweler. But I am still irritated. It doesn't help that I work in hospitality. I really want to convey to someone how upset I am.
Should I just let it go?