Re: Hurricane Irene Statement
Date: August 29, 2011
Following the passage of Hurricane Irene through the Caribbean we are delighted to report that Sandals Grande Emerald Bay came out unscathed and is open and accepting guests.
Sandals Royal Bahamian and Beaches Turks & Caicos Resort Villages & Spa remain closed as we clear landscaping debris and prepare to welcome back guests. Sandals Royal Bahamian will accept guest arrivals beginning on Wednesday, September 28 and Beaches Turks & Caicos will accept guest arrivals beginning on Thursday, October 6. Prior to these dates, guests traveling to Sandals Royal Bahamian and Beaches Turks & Caicos from now until the resorts re-opening date will be relocated to another Sandals Resorts or Beaches Resorts location, pending availability.
Alternately, guests scheduled to travel to Sandals Royal Bahamian and Beaches Turks & Caicos may revise their bookings without penalty and will have their current rate honored for altered reservations for up to one year after their original travel dates (excluding black-out dates). If guests cannot immediately re-schedule their travel, they will have the cost of their original stay credited toward a future booking to be used within one year of original travel dates (excluding black-out dates).
We encourage all guests to work with the airlines directly to take advantage of policies that may waive change fees for those who wish to keep the same trip dates and travel to another destination. For relocated guests that would like to rebook other available resorts in Antigua, Jamaica, Bahamas or Saint Lucia, they may do so and we will absorb the air relocation fee up to $150.00 per ticket. The safety and security of our guests remains the top priority and we look forward to welcoming guests back to the Bahamas and Turks & Caicos.
If you need assistance, please call Wilcox World Travel and Tours/American Express @ 1-828-210-8197, email us @ firstname.lastname@example.org or visit Sandals Resorts to see why Sandals has been voted the top All-Inclusive Brand year after year.