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Our Discount Mugs Came Today!!!

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#1 t1219

  • Jr. Member
  • 310 posts

    Posted 21 September 2010 - 11:24 AM

    Okay so my experience with discount mugs was not the greatest. First of all I emailed their customer service and asked if they ever ran promos for greater than 10%. I was not asking for a discount just wondering if they ever did this from time to time. I received an email back from a Kelly that they DO NOT.


    So,I placed my order (with a 10% promo code) for a certain mug with ideas for the logo.

    The art department came back with a logo nothing like what I wanted. I had to create something myself and then send it to them. They were not helpful at all! Then a couple weeks later when the artwork was finally approved they tell me that the mugs were out of stock. I couldn't believe this!!! How could they not set the mugs aside at the time of order???? All in the meantime I see they are running a promo for 16% off!!!! WTF??? I called them and they said there was nothing they could do in regards to the discount. They then said they would upgrade to a different mug for free. Of course I didn't like the mug they offered so chose one in comparison with what I originally ordered.  So anyways I received my mugs today and they do look great. Overall I am happy I chose discount mugs but they definitely need to work on a few things!! Just wanted to share my experience!!!


    #2 MysTea

    • Member
    • 559 posts

      Posted 21 September 2010 - 11:55 AM

      Geesh! after all that but the mugs did come out fantastic!

      **Dreams Palm Beach HERE WE COME!!! 11.01.2010**

      #3 Valentine_Baby

      • Jr. Member
      • 452 posts

        Posted 21 September 2010 - 11:58 AM

        Those mugs look great!

        #4 eholt

        • Member
        • 528 posts

          Posted 21 September 2010 - 12:09 PM

          I like them.  Now you should write them a nice letter referencing their customer service (or lack of).  I am the queen of letter writing!

          May 19, 2011
          Iberostar Rose Hall Suites
          Montego Bay, Jamaica

          #5 Princess402

          • Member
          • 737 posts

            Posted 21 September 2010 - 02:19 PM

            Sounds like you really had to jump through hoops to get them but I LOVE your mugs!!!

            #6 sxcT

            • Sr. Member
            • 1,282 posts

              Posted 22 September 2010 - 08:55 AM

              Those mugs look great.  Sucks that their CS was lacking but at least they produce great products.

              #7 nikkidee1214

              • Jr. Member
              • 168 posts

                Posted 22 September 2010 - 09:54 AM

                the mugs came out great i love them

                #8 debbmach

                • Sr. Member
                • 1,457 posts

                  Posted 22 September 2010 - 10:17 AM

                  the mugs are great!


                  58 people booked...and counting!!!

                  #9 jenrick

                  • Jr. Member
                  • 163 posts

                    Posted 22 September 2010 - 06:02 PM

                    Great mugs!

                    #10 mexicobride422

                    • Jr. Member
                    • 158 posts

                      Posted 23 September 2010 - 09:28 AM

                      very nice.. worth the hassle:)

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