The complimentary room nights were not complimentary, as we were never reimbursed. They won't even acknowledge us. The "free private functions" turned out not to be free, as they overcharged us for the wedding package, so essentially that discount was void.
Now that a few weeks has gone by, unfortunately my guests are letting me know about some things they experienced (they probably were protecting me before since it was my wedding, but now that they know there are other problems, its coming out)
My mother in law had an incorrect charge on her credit card. She disputed it upon check out, and was told they would credit her back. She never received the credit back.
The front desk supervisor Magdelena made one of my guests cry because she was so rude when my friend was trying to ask about a credit she didn't receive for a room night. She continued to be rude and horrible even after my friend was crying.
My other friend tried to cancel a massage and they wouldn't let him. They told him "You don't understand the politics involved here" (I'm guessing it is in reference to the different parts of the resort fighting each other for vacation dollars). The vacation dollars is a WEIRD promotion. You will get pressure to upgrade your room when you're at the front desk, you'll get pressure for the spa and tours while at that desk, etc. even a girl that walks around with a monkey and iguana and takes pictures of you with them, she gets upset with you if you don't let your picture get taken with them because that means she might not get the vacation dollars for the picture.
Ugh. The saga continues. Wednesday Sept 29th is our deadline to the Palace Resorts until legal action is taken.