I heard of LUXE through a friend of ours who is also having a destination wedding this coming October/2010 in Aruba and they are using LUXE to "help" plan and book their guests. To be honest, there has been nothing but stress and headaches from what the bride tells me and she's more stressed chasing LUXE around to respond to all her guests emails/phone calls. They had a bit of turnover and handoffs so it was really hard to know who our contact person was. They had multiple issues with confusion about the bookings and final payment, etc. Due to this and other bad reviews I read I chose not to use LUXE!
I do have to agree with cookie, that using a really good TA is no cost and FREE. However, what I found in doing all my research for quotes is that regular TA's don't care and don't follow up. Even going through a "Groups specialist" they don't' seem to care for the business or the bride, despite my group being about 80 people! Thankfully there is WEDDINGS BY OCEANS!!! (plug plug!) They've helped me TREMENDOUSLY throughout my ordeals with seat shortages on my flight and better yet they are FREE!!! They do also offer extended WC services at an additional cost, but in terms of helping you decide on a perfect location, hotel and package - I'd highly recommend them!! I'm working with Megan (the owner) and Ashley (who's about to go on matleave) - they're both great and you can say Jamielyn referred you!!
Originally Posted by bride2bdebbie
I have read a few negative and positive things about Luxe and I'm complely confused. Were looking to get married at an all inclusive resort with approximately 40 friends and family. I have looked and looked and it is so hard to find the perfect place that is beautiful yet affordable. I thought if I hire Luxe then they could take some of the stress away... then I started reading some reviews and became even more stressed. I understand that most 5 star resorts have their own WC and packages so do I even need an outside WC?? Any help or suggestions would be VERY much appreciated.