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Newbie RIU PUNTA CANA PALACE 05/23/2011

bklyngl79

By bklyngl79
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Iamalldiva

Iamalldiva

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Welcome bklyngl79!
 

I too am getting married at Riu Palace Punta Cana in 10/2011.  Check out the following threads! Great info:

 

Calling Riu Palace Punta Cana Brides
Warden Message(s) from U.S. Embassy Santo Domingo

Legal Paperwork 4 Dominican Wedding????
Newbie- 10.9.10 Riu Palace, Punta Cana DR
 

 

Enjoy the forum and happy planning!

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bklyngl79

bklyngl79

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I am planning my wedding and i feel like the hotel is not getting back to me with correct information, they have been generating the same responses to my questions and myquestions are still unanswered. Then when you tell them how you feel they make it seem like you just need to take it or leave it. I am sure that they know how to handle weddings but I also would like to see pictures, cakes, etc so i will know what to expect. It is still my only day and i don't want any surprises when the day comes and then become upset. I really don't think that they understand that planning a destination wedding is really hard and stressful because your hand is not in the pot. They don't have a problem telling you that everything is extra but it just seems like this lady that i am dealing with is just like "whatever" with any information that I need.  Please if there is anything that anyone else has on Weddings at RIU Punta CANA Palace please send it to me. I am getting the caprice package and I just want to know how any felt during this process and how did it work out.

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Iamalldiva

Iamalldiva

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Hi bklyngl79,

 

I'm sorry you're having problems!  I have had nothing but positive interaction with the coordinator at Riu Palace.  I have added an international plan on my phone and have had several conversations with the coordinator.  They have been very accommodating with my requests...

 

The only issue I have had is that they do not respond very quickly to email.  However, when I spoke with her she mentioned that they do 2-3 weddings a day so knowing that AND knowing that my wedding is over a yr away I tend to be a little more patient when waiting on their response.  But if I don’t hear back in 3 or 4 days I just re-send the email and usually get a quick response.

 

Hope all works out well…

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