So I was on ETSY on Friday and decided to finally buy some sample from a well respected vendor lots of ladies love here on BDW. I love and respect her work and as such I will not name any names. As it was my first time using etsy and Paypal I was a little wary of the whole process but I went ahead and bought a sample Boarding Pass STD and Passport Invitiation which were very reasonably price. After I paid for it I realized that no where on the etsy site or the vendor's website was any listing of how long shipping speed takes. As my mother is only in town for a week or so I was hoping that the samples would come before she left. I emailed the vendor that same day to ask her how long it usually takes for orders to ship out. On Sunday I realized that I still had not received a response and decided to convo her again using the Etsy website. I also asked her a question about one of the samples. Today is monday and I checked my email this morning and realized I have had no responses so i sent an email to another vendor about her STD and Passport invites. I was promptly replied to in about 15 minutes. Of course, this confused me as to why one vendor can answer so quickly and another vendor cannot respond after 3 attempts. So I sent an email at about 2pm to her saying that "this is my 3rd time emailing you without a response I recognize that you may be busy but I would like a little communication. I just want to know how long it takes to ship out my samples. I'm deciding between you and another vendor and communication is very important to me. Thanks for your understanding." WELLLLLL WHAT DO YOU KNOW? Literally 10 MINUTES later the vendor emails me back saying
"I've refunded your purchase as I think it is best if you work with *******. I'm guessing you need your order before then in light of the urgency of your emails. I still would have sent out your samples tomorrow, but if you feel frustrated that you haven't heard from me over the weekend I think you may want to go with someone who may be able to be more responsive to your needs as I do not work on the weekends. I wish you the best in your planning."
Ok I respect that she doesn't work on weekends but I had NO idea of this. Nowhere on the website or on ETSY does it say anything about working on weekends or anything. Plus I find it very strange that she was so busy that she couldn't answer my previous 3 messages but as soon as I get little irate I get a response. I emailed her back to let her know that I apologize for the confusion and I still want my order. I have not heard from her again. I guess she's ignoring me now. I just wanted clarification on when my order would be getting shipped. In no way did i expect to order something on Friday and get it on Monday but I would have at least like to hear that she was planning to ship it on Tuesday without me having to email her and get all testy. I feel bad because she really does wonderful work but that kinda turned me off.
AHHHHHH! Sorry for the long rant. It was just frustrating.