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Valentin Imperial Maya Review from June 2010

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#1 Dayla911

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    Posted 12 August 2010 - 07:54 AM

    Hey Ladies, Here is my review I posted on Trip Advisor. It was just easier for me to copy and paste it. Let me know if anyone has any more questions.


    We stayed at the Valentin from June 13-20th and enjoyed it for the most part. We used a travel agent that used Funjet -I do not recommend them.

    We had our wedding ceremony there on June 15th and had some bumps along the way as well.

    BEGINNING: We arrived around 11am on the 13th. From reading the reviews on here I learned that they had a changing room that we could change in. We had a few hours that we could go and find something to do so we went to eat and lounged by the pool until it was 3pm. We arrived at the front desk and our room wasn't ready and wouldn't be for another 30 min. :-( 

    CHECK IN: When we checked in we did NOT get an upgraded room. I was disappointed because we were getting married there in 2 days and resort was only 76% full. But we still had a swim up suite, so no biggie. There was a problem with our Spa Credit from Funjet, which is why I wouldn't recommend them. The travel agent told us that we would have $400 of Spa Credit with the reservation and only turned out that we had a $100 to use and could only use it on massages. This was not good because I planned on using it for a couples massage and getting mani/pedi for the wedding. Massages were no biggie when it came down to it. 

    FOOD and Drinks: The food was GREAT and loved almost every meal. We ate at Le March© for Breakfast and Lunch almost everyday. We tried all restaurants except the Indonesian and liked all of them. I really loved the Lobster Pot but that was before I heard of them charging a 20 dollar surcharge for lobster. I really didn't care for the sushi bar but again could be my taste. I thought the rice was really dry. But we LOVED the hibachi grill but you have to go ahead of time to get a reservation for it. We liked most of our drinks and noticed they put a good amount of liquor in there.

    SHOWS: I think some of the shows were cheesy but the shows not to miss are the Michael Jackson and the fire shows. I don't even like MJ but I loved the show.

    SPA: The Spa workers were really nice although they moved my appointment around twice. Since they kept moving me around they allowed me to use the Spa Credit for my mani/pedi. The lady that does hair and the mani/pedi's is awesome and so sweet. 

    WEDDING COORDINATOR: Lupita was our wedding coordinator and was below average. She was very sweet in person but had to remind her of all of the things scheduled and what they were again. If I didn't remind her, she would have forgotten. But, she got my bouquet right and it was completely gorgeous! The flowers and the arch that were set up on the beach was COMPLETELY WRONG and I didn't know it until I was walking down the aisle. But what could I do at that point? I couldn't fix it so I just tried to enjoy the moment.

    SERVICE: Bring dollars for tips because the workers work hard. We usually left 1-2 dollars. Also, tip the maid that cleans your room. They appreciate it. We stayed at the swim up pool the whole time so we could have quietness. The only complaint is the waitresses rarely come by there. This was a bother.

    CHECK OUT: Check out was horrible! The wedding coordinator didn't communicate with staff and they tried to charge us double for the wedding. I had to go to the business center and find the email from where I already paid and print it out for them because they weren't organized. 

    The resort is large and this means a lot of walking.

    Overall, it was a nice place to vacation and experience. A few bumps but it was still well worth it.

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