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My ROR Review...bittersweet...with some pics


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#11 eholt

eholt
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    Posted 02 August 2010 - 11:38 AM

    Sorry to hear about that experience.  Keep us updated on what they come up with.

     

    On a high note, you looked fabo in that dress!  I love the rose petals down the aisle as well!  Looking forward to additional photos!


    May 19, 2011
    Iberostar Rose Hall Suites
    Montego Bay, Jamaica
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    #12 JM2010

    JM2010
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    • 64 posts

      Posted 19 August 2010 - 01:54 PM

      So I just heard back from RIU today.  They have offered us a free week all inclusive stay at any of their resorts in Dominican Republic, Jamaica, Mexico or Costa Rica.  Sunquest also sent us a $300 travel voucher for our flights as they're not included in the RIU offer.  We're happy with that.  We decided to go with Costa Rica as we've already been to all of the other countries.  We have from now until August 2011 to use it so we have time to plan. 

       

      It was a pain to get in contact with them but it paid off to keep on them!  They were really apologetic for the crap we had to deal with on our wedding day.

       

      Another suggestion for anyone who has any problems while they're at ROR, speak with one of the Sunquest representatives while you're there.  They're at the resort everyday and then they can also forward your complaints along or try to help with the situation.

       



      #13 bizzyangel

      bizzyangel
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        Posted 19 August 2010 - 02:21 PM

        Although it won't make up for your wedding day dilemma, glad to hear you have been compensated! Enjoy your trip to Costa Rica!



        #14 karlyeny

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          Posted 20 August 2010 - 01:21 PM


          Im also glad your constant emailing worked out for you .

          They are  a big chain of resorts with high reputation and if they want to keep it this way they have to make up for their mistakes.

          Happy trip to Costa Rica girl !
           

          Originally Posted by JM2010 

          So I just heard back from RIU today.  They have offered us a free week all inclusive stay at any of their resorts in Dominican Republic, Jamaica, Mexico or Costa Rica.  Sunquest also sent us a $300 travel voucher for our flights as they're not included in the RIU offer.  We're happy with that.  We decided to go with Costa Rica as we've already been to all of the other countries.  We have from now until August 2011 to use it so we have time to plan. 

           

          It was a pain to get in contact with them but it paid off to keep on them!  They were really apologetic for the crap we had to deal with on our wedding day.

           

          Another suggestion for anyone who has any problems while they're at ROR, speak with one of the Sunquest representatives while you're there.  They're at the resort everyday and then they can also forward your complaints along or try to help with the situation.

           





          #15 JM2010

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            Posted 20 August 2010 - 02:44 PM

            Thank you!  We're looking forward to it.



            #16 MissSimone

            MissSimone
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              Posted 20 August 2010 - 02:59 PM

              your cake and dress looked beautiful. i want a similar cake for my wedding. is that fondant or buttercreme?



              #17 KaytlinJean

              KaytlinJean
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              • 178 posts

                Posted 20 August 2010 - 10:02 PM

                I am sorry to hear your wedding day didn't go as planned. That is never good to hear!  I am so glad to hear they are doing something to apologize but it doesn't really make up for it. Hopefully your trip will go well though!

                 

                You looked lovely on your wedding day! I absolutely love your dress and cake!



                #18 ACDCDCAC

                ACDCDCAC
                • Moderators
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                • Wedding Location:Santa Maria Bay Beach, Cabo San Lucas, BCS, Mexico
                • LocationSeattle

                Posted 20 August 2010 - 10:43 PM

                wow im so happy to hear you got some resolution to this story! its good to hear RIU did something to compensate for the sour taste the stand-in wc left. of course nothing will change the memory, but hopefully you and your !!!hubby!!! can erase it with a wonderful week long stay in CR! thats awesome!!!



                #19 JM2010

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                  Posted 21 August 2010 - 11:07 AM


                  Thank you = )
                   

                  Originally Posted by KaytlinJean 

                  I am sorry to hear your wedding day didn't go as planned. That is never good to hear!  I am so glad to hear they are doing something to apologize but it doesn't really make up for it. Hopefully your trip will go well though!

                   

                  You looked lovely on your wedding day! I absolutely love your dress and cake!





                  #20 JM2010

                  JM2010
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                  • 64 posts

                    Posted 21 August 2010 - 11:18 AM


                    Hey,

                     

                    Thank you = )  It's mango buttercream.
                     

                    Originally Posted by MissSimone 

                    your cake and dress looked beautiful. i want a similar cake for my wedding. is that fondant or buttercreme?








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