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JM2010

My ROR Review...bittersweet...with some pics

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Thanks for the update! I hope you had a great time! Sorry it wasn't your perfect day. Your BMs rock- I'm so thankful that you had such great support that day. 

Originally Posted by JM2010 View Post

So I just heard back from RIU today.  They have offered us a free week all inclusive stay at any of their resorts in Dominican Republic, Jamaica, Mexico or Costa Rica.  Sunquest also sent us a $300 travel voucher for our flights as they're not included in the RIU offer.  We're happy with that.  We decided to go with Costa Rica as we've already been to all of the other countries.  We have from now until August 2011 to use it so we have time to plan. 

 

It was a pain to get in contact with them but it paid off to keep on them!  They were really apologetic for the crap we had to deal with on our wedding day.

 

Another suggestion for anyone who has any problems while they're at ROR, speak with one of the Sunquest representatives while you're there.  They're at the resort everyday and then they can also forward your complaints along or try to help with the situation.

 



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I don't think Tina is there anymore.  I just got married on Nov 12 and dealt with Keisha and Michael.  They were both so easy to work with and they made sure everything was great.  Sorry to hear that you had so many troubles. I really hope the RIU does something for you & your husband.

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I'm glad you were compensated for your trouble.  You looked gorgeous and it's very telling what a great support system your hubby, friends, and family were while the mishaps were going on.

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