My Experience with AdvantageBridal.com- Buyer Beware!
Posted 09 July 2010 - 01:05 PM
I know that some of yall may have had great experiences in ordering from this company.
I had a bad experience with AdvantageBridal.com.
I decided to order brooches from my bridesmaids, maid of honor and mom to wear for my bridal shower... you know, as a thank you gift for hosting this event for me.
I placed the order on July 1 and with the advice of a customer service agent, I selected 3 Day Air as a shipping method for an arrival on 7/08.
Now, I know that the 4th of July holiday had a factor in it. I get it.
However, I received 5 out of 6 items yesterday via UPS (07/0. When I saw the receipt, it said that the other brooch (my mom's) brooch will be shipped separately and arrive today.
So, I called them to voice my issue. After all, I paid extra money for a 3-Day Air shipment.
After talking to another customer service agent, I spoke with the supervisor, Eileen.
From what she explained to me, that other brooch came from a different vendor, although I ordered it directly from AdvantageBridal.com. She also said that the other vendor made a decision to ship my package via ground package (the cheapest option) in order to get my order there on time.
I explained to her how that didn't make sense. I also explained to her that I paid extra for 3-Day Air and that should apply to all items.
Eileen goes on to explain that if I wanted that other item to be shipped via 3-Day Air, then I would have had to pay an extra $10. I explained with her that I would have done that, if someone had notified me about this ahead of time.
She then continued to give excuses about it being the long weekend, how the vendors don't ship things out to the 6th. She told me that the only reason other the 5 items came on the time was because it was shipped directly from their company.
I asked her if I can receive any compensation for this because I was quite livid. She then said to me that there's nothing she can do. In fact, she said that I should be fortunate that my other times came in on 7/08.
I also explained to her that I had to take off from work AGAIN to wait around for this package. Eileen asked if I lived in a safe neighborhood and if I do, then to leave it with my neighbors. She had the nerve to suggest that I leave a note on the door for the delivery man to leave it in my backyard! I said to her that's not a good idea because even though I live in a decent neighborhood, that I still live in a city. And plus, my neighbors, very active seniors, go out in the afternoon. She then says: "Oh, well you shouldn't be so negative and maybe you should have a neighbor sign for it."
I asked for some form of compensation again. She refused. I explained to her that this is bad business practice. How can a vendor make a decision to send something via ground transportation when you pay for 3-day Air without notifying the customer?
She said that nothing can be done, but asked if I knew my UPS driver. She also asked if I have been receiving a lot of packages in the mail for the wedding. I said to her no, this is the first time I am ordering ANYTHING wedding-related online.
It seemed as if she was making up excuses for the fact that all of my items should have been shipped on time... and they weren't.
Although they have a lot of nice products, I will not order from them again.
For those that still want to order from them, please be aware that they do act shady and will change your shipping method without consulting you first and reimbursing you for it.
Posted 01 September 2010 - 10:36 AM
I placed an order 7-28 for two pairs of shoes.
On 8-20 I called them to check on the status of the order and was told that the shoes had no estimated arrival date. I was told this meant that they weren't sure if the manufacturer was going to make any more. I was advised that I should probably cancel my order. I said to cancel it and the rep told me that I should receive a credit in about 3 weeks.
On 8-26, I received an email telling me that the shoes had an arrival date of 9-15 and that if I wanted to continue with the cancellation that there would be a charge of $10!
I called their 1-877 number to find out what was going on and the woman who answered just kept telling me that their policy is to charge $10 for a cancelled order. I did read that in their FAQs but I wouldn't think that would apply in a case when they didn't know if your order was ever going to come in. In any case why did they wait 6 days to tell me about it? And why do the shoes suddenly have an arrival date?
We will never know the answers to any of these questions as the woman I spoke with would only tell me that I had to pay $10 to cancel the order.
Since then I've received 3 emails from 3 different reps telling me that I can't cancel the order even if I pay $10. So now I'm suck with 2 pairs of shoes that I don't need.
And this whole situation could have been avoided if I'd been told on 8-20 that my shoes were on order and would arrive in time!!!
I would not recommend ordering from this site.
These are all the same company as well -
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