eddieandsheila - I'm in the same boat as you. It's been frustrating trying to get a reply/confirmation from the WC. Where did you hear that the policy has changed regarding confirmations?? I haven't been told this and totally unaware!! Other brides have posted that their ceremony time was also double booked and were bumped to an earlier time than what they had booked. I emailed the sales dept. in Mexico to confirm AGAIN my wedding date and ceremony time as well told them that I'm still waiting to hear back from the WC. I got a reply saying that my date and time is confirmed and he has forwarded my email to the WC at ROR so she can contact me...I don't know if an email coming from their office will push the WC to contact me. Just a side note, not only has the WC changed but also the head sales person at the sales office in Mexico and their email address has changed as well...I had no idea.
Originally Posted by eddieandsheila
I'm another bride who's having serious issues with the change of WC. In March, Chandlynn confirmed the poolside reception for our Wedding, but after she was fired they changed a few of their policies (and the BIG one is confirmations). Basically, you can only confirm your location once you arrive - but because it was already confirmed to us, we put that information on our Wedding invitations, which have already been sent out. There is another Wedding happening on our day, so our planning has turned into a free-for-all... first come, first serve.
I'm really unhappy that ROR did not contact brides to notify us of the change in WC. Seems very unprofessional. If they want to change the policy, it should be moving forward - rather than jeopardizing plans any bride made before the change. I've already got quotes from vendors for the poolside reception and now it seems I have to start from scratch.
Sorry for venting.... ROR could have/should have handled this situation better!