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New Wedding Coordinator ar ROR!


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#21 DWBride615

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    Posted 16 August 2010 - 09:24 AM

    Oh, that makes sense... but Tina could have still done a way better job than what I've reading about. She was getting paid AND most of all, these were weddings. One of the most important days in a couple's life and she didn't really try much at all from what I read/heard. That's awful through and through.


    *~*Chelsea & Eric*~* {{New wedding Date...Same Growing Love}} October 13, 2012 (Rome, Italy)

    #22 JesseLyn10

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      Posted 18 August 2010 - 10:31 AM



      Originally Posted by hchiasson 

      Can anyone tell me who is the WC at ROR and how I can get a hold of her ????? I'm getting married march 9th 2011 and have not yet got in touch with the WC


      I dealt with Antonette who I believe is the full time WC now.  I never met Tina when I was there, makes sense that she has left because I believe she was just on loan from the RIU Negril.

       

      I also think that they reply to brides in order of weddings.  They get swamped with emails and I didn't hear anything from them either in the months leading up to my wedding but as soon as it was super-close, all my emails were replied to promptly.  I don't agree with their way of doing things but they have a teeny tiny office and there are only a few women working there so I kind of get it.  If your wedding is in March, you have TONNES of time.  Don't stress!  I didn't even start planning my July 20th wedding until April.  



      #23 bamcandr

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        Posted 18 August 2010 - 08:16 PM

        I am planning a wedding in Jamaica and am really considering riu ochos rios. I see that some of you girls just recently got married there. Any input at all about it?? Any and all suggestions/ opinions would be GREATLY appreciated! Would you recommend it there or go somewhere else? thanks!



        #24 JennandMike08

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          Posted 19 August 2010 - 05:25 AM

          @bamcandr, there is soooooo much information on this site regarding DWs in general and ROR. Try doing a search at the top of the page and you will come up with pages and pages of info on ROR and reviews from past brides.

          Hope this helps!



          #25 Polorl69

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            Posted 19 August 2010 - 05:43 AM

            I am getting married on Nov 10th at ROR

             

            First off we had the 4 oclock time and they told us they double booked so they bumped us to the 12-1 spot which is fine BUT they said that they do not start any receptions until 6:30!  So that means my fiance and our 66 guests will have to stand around for 5 hours? I don't think so!

             

            ROR may be cheap but they really need to get their act together. The wedding coordinators are horrible to work with and give roundabout answers to everything. I am trying to schedule times and places for reception/coctail hour and they just keep sauing we will schedule that when you come down?  REALLY?

             

            I am at my whits end and I really feel helpless. This shouldn't happen

             



            #26 hiccups

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              Posted 19 August 2010 - 08:01 AM

              So sorry to hear that your ceremony time was double booked.  Did the sales dept. in Mexico contact you to let you know that they made a mistake??  Did you just find out that they double booked?! I better check with them to make sure my date/time is confirmed...I'm so nervous now!

               

              I totally agree that they should get their act together.  In the end we're still spending quite a bit of money to have our wedding there and we shouldn't have to feel helpless!!  I had everything booked and confirmed with the previous WC and since she's been gone, I've been trying to contact them time after time to ensure my bookings are still there but nobody has gotten back to me.

               

              Originally Posted by Polorl69 

              I am getting married on Nov 10th at ROR

               

              First off we had the 4 oclock time and they told us they double booked so they bumped us to the 12-1 spot which is fine BUT they said that they do not start any receptions until 6:30!  So that means my fiance and our 66 guests will have to stand around for 5 hours? I don't think so!

               

              ROR may be cheap but they really need to get their act together. The wedding coordinators are horrible to work with and give roundabout answers to everything. I am trying to schedule times and places for reception/coctail hour and they just keep sauing we will schedule that when you come down?  REALLY?

               

              I am at my whits end and I really feel helpless. This shouldn't happen

               





              #27 JM2010

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                Posted 19 August 2010 - 10:16 AM

                Sorry to hear about all that. 

                Even though we save a tonne of money by doing a destination wedding, we still bring a lot of money to the resort.  It was just over $1600/person for our guests to come and we had 79 people.  RIU makes a lot of money off of weddings because that's 79 people who would not have been going to the ROR if it wasn't for our wedding.  They should take that into consideration for everyone.

                 

                Email your concerns/complaints to these email addresses:

                 

                customerserviceamericas01@riu.com weddings@riu.com faguilar@riu.com and clubhotel.ochorios@riu.com

                 

                You have to be on them like crazy to get a response.  The first address is the most important one to use but do email all of them at the same time...and keep on them!



                #28 JesseLyn10

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                  Posted 19 August 2010 - 10:28 AM


                  We were also double booked and had to get married at 2.  We had the champagne reception at the wedding site which took us to 3pm.  Our guests were grateful for the break between ceremony and reception - mostly everyone hit the beach/pool (including myself and our wedding party) and the kids went for a nap.  Everyone was refreshed and ready to go for the reception.

                   

                  I don't know about other weddings you have gone to but almost every other wedding at home has a huge break between the ceremony and reception while the wedding party/bride and groom have photos done.  The scenario I had at ROR wasn't any different and it was what my guests were used to from weddings at home.

                   

                  I have told a few brides on here that the hours between ceremony and reception are a gift because it was SO hot and everyone had a chance to freshen up before the dinner/party.

                   

                  You can also do your planning when you get there!  Don't stress out about that!  I was exactly where you are in June and I was going crazy!!!  Because I had booked everything with Chandlyn and then she got fired, I was super stressed out about what we had actually booked and what never got done (it turned out that nothing had been booked).  Antonette sat down with us the day before the wedding and was so patient and went through everything three times with me to make sure it was exactly what I had planned.  We started from square one the day before the wedding and everything was perfect!

                   

                  Please don't stress!  I know it's hard to believe after dealing with the WC there but it really will all work out.  I was pulling my hair out leading up to our departure date and it all worked out!  Good luck!

                   

                   

                  Originally Posted by Polorl69 

                  I am getting married on Nov 10th at ROR

                   

                  First off we had the 4 oclock time and they told us they double booked so they bumped us to the 12-1 spot which is fine BUT they said that they do not start any receptions until 6:30!  So that means my fiance and our 66 guests will have to stand around for 5 hours? I don't think so!

                   

                  ROR may be cheap but they really need to get their act together. The wedding coordinators are horrible to work with and give roundabout answers to everything. I am trying to schedule times and places for reception/coctail hour and they just keep sauing we will schedule that when you come down?  REALLY?

                   

                  I am at my whits end and I really feel helpless. This shouldn't happen

                   





                  #29 Polorl69

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                    Posted 19 August 2010 - 11:24 AM

                    Thank you guys for your help, Jesselyn...I understand about the time in between the wedding and reception and 2 hours would be fine but 5 hours is to long for what we are looking for.

                     

                    I am currently looking into different venue's to get married at and then come back to the Riu for the reception. if anyone has any suggestions i am all ears..I am looking into Coyoba Gardens, Royal Plantation, and Jamaica Inn....which we wanted to stay at but decided against it in consideration of our guest's. So I am waiting to here back from them but I am not to optomistic as it is such short notice



                    #30 eddieandsheila

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                      Posted 19 August 2010 - 11:36 AM

                      Hi Ladies,

                       

                      I'm another bride who's having serious issues with the change of WC.  In March, Chandlynn confirmed the poolside reception for our Wedding, but after she was fired they changed a few of their policies (and the BIG one is confirmations).  Basically, you can only confirm your location once you arrive - but because it was already confirmed to us, we put that information on our Wedding invitations, which have already been sent out.  There is another Wedding happening on our day, so our planning has turned into a free-for-all... first come, first serve. 

                       

                      I'm really unhappy that ROR did not contact brides to notify us of the change in WC.  Seems very unprofessional.  If they want to change the policy, it should be moving forward - rather than jeopardizing plans any bride made before the change.  I've already got quotes from vendors for the poolside reception and now it seems I have to start from scratch. 

                       

                      Sorry for venting.... ROR could have/should have handled this situation better!






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