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Moon Palace Wedding Coordinator Questions


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#61 mochamakes3

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    Posted 25 August 2010 - 05:31 AM

    I don't know if it makes a difference, but we are Palace members and there is a separate coordinator for members. So far, she has been prompt with same day answers to our questions.

     

    However, I was told that people booking through other operators will not be credited towards our group. I'm trying to decide if the group rate is worthwhile. Does anybody have access to group rates for the resort alone?



    #62 Leigh17

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      Posted 25 August 2010 - 11:05 AM


      Quote:

      Originally Posted by mochamakes3 

      I don't know if it makes a difference, but we are Palace members and there is a separate coordinator for members. So far, she has been prompt with same day answers to our questions.

       

      However, I was told that people booking through other operators will not be credited towards our group. I'm trying to decide if the group rate is worthwhile. Does anybody have access to group rates for the resort alone?


      My parents are members too, & we used their membership to book our wedding.  The Miami coordinator is responsive but your on-site coordinator will most likely be just as slow as everyone else's when you get to that stage (90 days out from your wedding).  They don't have separate on-site coordinators for members.

       

      All of my guests booked under our membership & had a great experiece, and everyone thought the rates were very reasonable.  However, the rates you posted on the other thread seem off.  The double rate is correct, but the triple & quad rates should be much lower.  I just double checked the Member rates for that time period, & it should be more like $162/person for triple & $145/person for quad (they just add $92/night for each additional adult over 2 in the room).
       



      #63 mochamakes3

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        Posted 25 August 2010 - 12:00 PM

        Leigh17,

         

        Those were the rates sent by the Miami WC. I don't expect to hear much from the on-site coordinator. I hope to have most details settled before then.



        #64 damitAPRILurCOOL

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          Posted 07 September 2010 - 08:31 AM

          hi ladies!

           

          i posted this on the Moon Palace 2011 Brides, but i figured it might be helpful in this thread also...

           


           

          i just came back from a site visit at moon palace.  my fiance were pretty much all set with having our wedding at MP (because of the catholic chapel), but so many things happened over the wkend that i don't think we are going to end up getting married here.  anyway, i got SO MUCH helpful information from here that i figured i should pass it on. 

           

          i have been REALLY lucky because both my coordinators have been great at responding pretty quickly. 

           

          carilis felipe has been awesome.  i had received two different group block rates; the cheaper rate from a TA and she was able to talk to her supervisor to meet that rate.  she responded quickly to ALL my questions; most things i knew already after reading through this forum but i wanted to get it in writing from her (which i definitely suggest).  we already had a deposit on our ceremony (11.04.11), but will most likely be cancelling it and getting our money back (so i hope that goes smoothly).  i even requested a specific site wedding planner (kalena arroniz) and she worked to get her assigned to my wedding (1+ years in advance).

           

          kalena arroniz was GREAT.  she didn't respond as quickly some times (probably the longest i waited was one week?), but when she couldn't her assistant (karen, i think) did.  i got in touch with her early because we had planned this site and had a meeting set up with her so that we can go over wedding details. i also requested a menu and cake tasting which she set up (she even let us taste 2 different buffet options and you should see the size of the cake tastings!!!).  she walked us through the resort to the different ceremony and reception locations and helped us finalize our selections for our cocktail hr and reception.  she answered ALL my questions (i have it typed up and left it with her, but i have copies so if any of you need it.. let me know) about the ceremony, cocktail hr, and reception.  honestly, i REALLY loved kalena just from our first mtg.  she was very attentive to us through email and at our mtg and was very helpful.  if the experience with the resort itself wasn't as bad, then i would have had my heart set with MP just to have her as my coordinator.

           

          if any of you are having a difficult time with your coordinators, i would highly suggest asking if you can switch to carilis and kalena!! :)

           

          if anyone needs pictures of the resort or the document of questions i asked kalena, please email me and i will send it to you.  i don't go on here often (well, i will be on here more now since i basically have to start planning from scratch to look for a new resort), but i don't really like using the private messages option.  email is much more easy and quicker: damitaprilurcool at gmail dot com.

           

          hope this helps and good luck all of you!!!



          #65 alison15

          alison15
          • Jr. Member
          • 356 posts

            Posted 08 September 2010 - 06:00 AM

            It sounds like your really loved both Carilis and Kalena, so what occurred that is making you cancel your wedding at MP? What was your bad experience if you don't mind me asking.
             

            Originally Posted by damitAPRILurCOOL 

            hi ladies!

             

            i posted this on the Moon Palace 2011 Brides, but i figured it might be helpful in this thread also...

             

             


             

            i just came back from a site visit at moon palace.  my fiance were pretty much all set with having our wedding at MP (because of the catholic chapel), but so many things happened over the wkend that i don't think we are going to end up getting married here.  anyway, i got SO MUCH helpful information from here that i figured i should pass it on. 

             

            i have been REALLY lucky because both my coordinators have been great at responding pretty quickly. 

             

            carilis felipe has been awesome.  i had received two different group block rates; the cheaper rate from a TA and she was able to talk to her supervisor to meet that rate.  she responded quickly to ALL my questions; most things i knew already after reading through this forum but i wanted to get it in writing from her (which i definitely suggest).  we already had a deposit on our ceremony (11.04.11), but will most likely be cancelling it and getting our money back (so i hope that goes smoothly).  i even requested a specific site wedding planner (kalena arroniz) and she worked to get her assigned to my wedding (1+ years in advance).

             

            kalena arroniz was GREAT.  she didn't respond as quickly some times (probably the longest i waited was one week?), but when she couldn't her assistant (karen, i think) did.  i got in touch with her early because we had planned this site and had a meeting set up with her so that we can go over wedding details. i also requested a menu and cake tasting which she set up (she even let us taste 2 different buffet options and you should see the size of the cake tastings!!!).  she walked us through the resort to the different ceremony and reception locations and helped us finalize our selections for our cocktail hr and reception.  she answered ALL my questions (i have it typed up and left it with her, but i have copies so if any of you need it.. let me know) about the ceremony, cocktail hr, and reception.  honestly, i REALLY loved kalena just from our first mtg.  she was very attentive to us through email and at our mtg and was very helpful.  if the experience with the resort itself wasn't as bad, then i would have had my heart set with MP just to have her as my coordinator.

             

            if any of you are having a difficult time with your coordinators, i would highly suggest asking if you can switch to carilis and kalena!! :)

             

            if anyone needs pictures of the resort or the document of questions i asked kalena, please email me and i will send it to you.  i don't go on here often (well, i will be on here more now since i basically have to start planning from scratch to look for a new resort), but i don't really like using the private messages option.  email is much more easy and quicker: damitaprilurcool at gmail dot com.

             

            hope this helps and good luck all of you!!!





            #66 shelbygirl

            shelbygirl
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            • 186 posts

              Posted 08 September 2010 - 10:50 AM

              I was wondering the same thing. What happened?!?!?



              #67 damitAPRILurCOOL

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              • 49 posts

                Posted 10 September 2010 - 08:25 AM

                Don't get me wrong.. the resort is nice, but we just weren't wow'd by it.  It was very overwhelming to us because it was so big.  There were a few things that happened to us and I think it was just bad luck because everyone else on this forum has said they had an amazing time:

                 

                • They wanted to charge me more than what my room rate was quoted at for the site visit.  It was a mess and I spent so much talking to the people at the front desk at check in and check out instead of being able to enjoy the resort even though I had email proof of the room rate.  This scared me the most because I don't want any of my guests to experience anything like this.
                • We found blood on our bedsheets one night and they couldn't "accommodate" sending us new bed sheets because it was so late by the time we saw it.  Instead they just sent us blankets to sleep on top of it until the next morning.
                • At check in, they apparently didn't have a king sized bed on the nizuc side available even though they were only at 20% capacity that wkend - instead we got 2 double beds.  With a resort so huge, this was just really disappointing that that they couldn't give us a king sized bed at first check in.  After our site inspection with Kalena (the next day), she told us we can request to stay on the Moon Grand side with a king sized bed (which we preferred since the rooms are newer) and they accommodated that request.  We really don't know why they didn't give us the option to move sections to get a king sized bed from the get-go.
                • We didn't get the glass of champagne at check in. Haha, I know this is minor but everyone keeps talking about it, so I had an expectation that we would get it too.


                #68 CynLovesLuis

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                  Posted 01 October 2010 - 07:09 AM

                  I"m sorry to hear that the site visit didn't go smoothly- that's incredibly disheartening. my sister is a member of Palace and they pull stupid SH*T all the time with little details like that...it's very annoying, but in the end I'm praying for a beautiful ceremony and reception... and I just have to practice my assertive skills BIG TIME. do you mind sending the menus if you received them?

                  Thanks so much---so are you going to go to a different Palace?



                  #69 CynLovesLuis

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                    Posted 10 October 2010 - 01:56 PM



                    Hi Leigh

                    Would you be so kind to send me the HOneymoon Breakfast menu please?

                    And, finally, here is the information my WC has sent me on some of the dining options at MP.


                    The menu options for plated dinners, buffets, hors d'oeuvres and the honeymoon breakfasts are attached.

                     

                     

                     

                     

                     

                     

                     

                     

                    Attached Files



                    #70 CynLovesLuis

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                      Posted 10 October 2010 - 01:59 PM



                      there is a shuttle that can be arranged from resort to airport...its like a 10 minute drive. super fast...and they are pretty organized. has to be reserved ahead of time so you are on the "list"

                      Originally Posted by Ravywedding 

                      A lot of Tue brides mentioned trouble for transportation from airport to MP. Does the resort have a shuttle?







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