i posted this on the Moon Palace 2011 Brides, but i figured it might be helpful in this thread also...
i just came back from a site visit at moon palace. my fiance were pretty much all set with having our wedding at MP (because of the catholic chapel), but so many things happened over the wkend that i don't think we are going to end up getting married here. anyway, i got SO MUCH helpful information from here that i figured i should pass it on.
i have been REALLY lucky because both my coordinators have been great at responding pretty quickly.
carilis felipe has been awesome. i had received two different group block rates; the cheaper rate from a TA and she was able to talk to her supervisor to meet that rate. she responded quickly to ALL my questions; most things i knew already after reading through this forum but i wanted to get it in writing from her (which i definitely suggest). we already had a deposit on our ceremony (11.04.11), but will most likely be cancelling it and getting our money back (so i hope that goes smoothly). i even requested a specific site wedding planner (kalena arroniz) and she worked to get her assigned to my wedding (1+ years in advance).
kalena arroniz was GREAT. she didn't respond as quickly some times (probably the longest i waited was one week?), but when she couldn't her assistant (karen, i think) did. i got in touch with her early because we had planned this site and had a meeting set up with her so that we can go over wedding details. i also requested a menu and cake tasting which she set up (she even let us taste 2 different buffet options and you should see the size of the cake tastings!!!). she walked us through the resort to the different ceremony and reception locations and helped us finalize our selections for our cocktail hr and reception. she answered ALL my questions (i have it typed up and left it with her, but i have copies so if any of you need it.. let me know) about the ceremony, cocktail hr, and reception. honestly, i REALLY loved kalena just from our first mtg. she was very attentive to us through email and at our mtg and was very helpful. if the experience with the resort itself wasn't as bad, then i would have had my heart set with MP just to have her as my coordinator.
if any of you are having a difficult time with your coordinators, i would highly suggest asking if you can switch to carilis and kalena!!
if anyone needs pictures of the resort or the document of questions i asked kalena, please email me and i will send it to you. i don't go on here often (well, i will be on here more now since i basically have to start planning from scratch to look for a new resort), but i don't really like using the private messages option. email is much more easy and quicker: damitaprilurcool at gmail dot com.
hope this helps and good luck all of you!!!