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Moon Palace Wedding Coordinator Questions


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#21 Ravywedding

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    Posted 05 May 2010 - 01:05 PM

    I read in the fine print that the packages provide travel agents with a 20% commission, does this mean our guests must book through a specific agency?

    Also, past brides have mentioned a Palace Passport included in their reservations for free guest excursions and discounts on spa, golf, etc. Is this promotion still valid?

    #22 alison15

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      Posted 05 May 2010 - 04:09 PM

      Quote:
      Originally Posted by Ravywedding
      I read in the fine print that the packages provide travel agents with a 20% commission, does this mean our guests must book through a specific agency?

      Also, past brides have mentioned a Palace Passport included in their reservations for free guest excursions and discounts on spa, golf, etc. Is this promotion still valid?
      We have a TA who is handling the reservations. So I guess it depends if you are using a TA or if you are just having everyone book through Moon Palace directly.

      Before we got our contract the website stated that there would be a $100 credit for spa services and golf and certain free excursions. In 2009 the credit was for $150. That was one thing our TA check on and in our contract they offered us the $150 credit instead of $100 for all of our guests who book through our group.

      #23 Leigh17

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        Posted 05 May 2010 - 04:17 PM

        Quote:
        Originally Posted by Ravywedding
        I read in the fine print that the packages provide travel agents with a 20% commission, does this mean our guests must book through a specific agency?

        Also, past brides have mentioned a Palace Passport included in their reservations for free guest excursions and discounts on spa, golf, etc. Is this promotion still valid?
        Any of your guests who stay 3 nights or longer are entitled to the Palace Passports Promotion which gets them free tours, discounts, etc. The current promotion can be found here:Receive a Palace Passport a value of up to $1000.00

        They may change the promotion from year to year, but it usually has similar perks.

        #24 alison15

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          Posted 05 May 2010 - 04:31 PM

          Yes I should have also included that the discount is only for those who stay 3 or more nights.

          #25 KGirl99

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            Posted 06 May 2010 - 01:42 AM

            Quote:
            Originally Posted by Ravywedding
            I read in the fine print that the packages provide travel agents with a 20% commission, does this mean our guests must book through a specific agency?

            Also, past brides have mentioned a Palace Passport included in their reservations for free guest excursions and discounts on spa, golf, etc. Is this promotion still valid?

            Yes the Palace Passport to Savings is still valid. In addition, they had a Free Kids Summer promotion where children 12 and under stay free. This really helped a lot because I have lots of children in the wedding entourage. This is only valid though if you stay three nights or longer. It includes unlimited excursions to Chichen Itza which is what I am doing for my guests. All you have to do is provide transportation but MP can also assist you with that.

            #26 jackie_c

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              Posted 06 May 2010 - 05:00 AM

              Do you have to do anything special to get the free tours or just ask? Are you ladies getting the tours AND the free wedding stuff if you book enough room nights?

              #27 Leigh17

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                Posted 06 May 2010 - 09:44 AM

                Quote:
                Originally Posted by jackie_c
                Do you have to do anything special to get the free tours or just ask? Are you ladies getting the tours AND the free wedding stuff if you book enough room nights?
                The free tours are for all guests (not just wedding guests) that stay 3 nights or more at any Palace hotel. They give you all the information upon check-in (or I'm sure you can ask them about it ahead of time too). The booking enough room nights is only applicable to the free wedding stuff.

                #28 alison15

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                  Posted 06 May 2010 - 12:45 PM

                  Have guests know that some of the free tours will offer to add on stuff like ATV tours or horseback rides that do cost extra. Moon Palace is very close to the Zip Line excursion but some of the others like Tulum Ruins and Chita Inza (sp?) take almost the full day by the time you drive there, spend time and drive back. If you want to tan, it ruins most of your time in the sun.

                  #29 SouthernSweetie

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                    Posted 06 May 2010 - 07:32 PM

                    I've also read that you should inform your guest to sign up for the tours on arrival to the resort. There is supposedly a special desk in the lobby for this. The free tours have limited numbers - depending on which on you choose - and they fill up quickly. I plan to include this information for our guests in our newsletter and on our website closer to our wedding date.

                    #30 Ravywedding

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                      Posted 06 May 2010 - 08:18 PM

                      A lot of Tue brides mentioned trouble for transportation from airport to MP. Does the resort have a shuttle?




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