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Moon Palace Wedding Coordinator Questions


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#161 coconoir1908

coconoir1908
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    Posted 08 September 2011 - 10:54 AM

    KRSMITH,

     

    From what I have read they do come flattened and should be easy to pack.  The website that I was on is :

    Gotcha!

     

    They are definitely somewhat costly and I didn't think about the packing...do you know if they come flattened and fairly easy to pack? Right now we don't have a TON of people confirmed. I think it could be much smaller than we originally thought. There are even a few people that said they were going a while back and are now hinting or saying they might not come anymore! 
     



     



     



    #162 ndvidul

    ndvidul
    • Jr. Member
    • 317 posts

      Posted 08 September 2011 - 05:28 PM

      I've been thinking of doing wish lanterns also. Thanks for the info, coconoir - very helpful. Btw, I just found a thread on here about them that I'm going to read: Sky Lanterns! started by proti007.

       

      Originally Posted by coconoir1908 



       



       



      #163 coconoir1908

      coconoir1908
      • Sr. Member
      • 2,136 posts

        Posted 08 September 2011 - 07:06 PM


        No problem "paying it forward" as they say.  My MP transitional coordinator is awesome and gets back to me within a day or two tops...definitely going to give her a cash gift upon arrival.

        Originally Posted by ndvidul 

        I've been thinking of doing wish lanterns also. Thanks for the info, coconoir - very helpful. Btw, I just found a thread on here about them that I'm going to read: Sky Lanterns! started by proti007.

         



         



         



        #164 ndvidul

        ndvidul
        • Jr. Member
        • 317 posts

          Posted 09 September 2011 - 07:19 PM

          Okay, so I heard back from my Miami Coordinator with more answers to my questions! And it looks like since I sent her about 30 questions total, that she's forwarded me to my Wedding Coordinator already!! Does anyone else have Claudia Fonseca as their WC?

           

          Her answers are in blue. I feel like on some of these answers that other people have recieved different answers - for instance, questions 6 and 7!! I thought some brides have said they've been told they could apply Resort Credit towards wedding aspects, i.e. videography, etc. Also, I thought day passes allowed people to also use food and drinks at hotel for the day as if they are a guest?

           

          Again, the copy paste feature combines a couple of words, so I hope you can decipher it. Hope this helps someone!! xoxo

           

           


          1) How much is it to book aPresidential Suite for a week under the membership? How much per night? Isthere a 3 night minimum for the Presidential Suite? Please be advised that as per your membership the minimum and maximumthat can be reserved in a presidential suite is 7 nights. The rate for thepresidential suite is $ 5718.02 based on 4 people minimum, 2 per room.

           

          2) If the above room block becamefull, would we able to make another room block? Pleasebe advised that you may add more rooms to the link. Please feel free to emailme if you need more rooms.

           

          3) What date must our guests book byto secure accommodation? Please be advised thatthe link will be available to the guests up to 2 months prior to the ceremony,after this date the rooms are subject to space and availability.

           

          4) I was under the impression thatthere is a 2012 promotion where kids stay free. Is this true? If so, whatages stay free? Please be advised that kids 12and under stay and eat free during the months or June, July and August.

           

          5) Do guests need to put down adeposit? Will this deposit be refundable if a guest does not use theaccommodation? What are the payment options for guests (for example, are theyable to pay 20% at time of booking with the balance due 2 months beforedeparture..... or can the balance be due upon arrival)? Please be advised that the link will require the full payment,this is the main reason why the reservation link is available for so long.

           

          6) How do off site guests purchaseday passes? How many hours are the day passes good for (at what time may theycome in and at what time do they need to leave)? And are they allowed the sameall inclusive services as any other guest during that day (for example, canthey eat and drink wherever they want at Moon Palace)? Will this still be thesame in Feb 2012? Please be advised that youwill only be able to purchase 20% of the guests staying at our property on daypasses. For example: If you have 20 guests they you will be able to purchase 4day passes. These day passes will allow the guest to attend any function forthe wedding and nothing else.

           

          7) My understanding is that theResort Credits can be applied towards Tours, Golf, Spa, Beauty Salon, UpgradedWine Selection, Romantic Dinner, Room Upgrades, & Palace WeddingCollections. Is this true? Could we also use Resort Credit towardsvideography, fireworks, and the horse & carriage? What else can the resortcredits be applied towards? Please be advisedthat the resort credit can only be used for the following: Tours, Golf, Spa,Beauty Salon, Upgraded Wine Selection, Romantic Dinner, Room Upgrades, &Palace Wedding Collections

           

           

          8) Could any of our guests, if theychoose, apply their credits towards our Wedding Collection? Could they applytheir credits towards any of the other options as a gift for us (for example, aromantic dinner for the bride and groom, spa for bride and groom, videographyor fireworks for bride and groom, etc.)? Pleasebe advised that the resort credits cannot be shared between rooms and they donot apply towards wedding extras.

           

          9) Do the resort credits apply toother Palace resorts? For example, would someone be able to go to the AventuraSpa and use resort credits towards the spa services at that location? Please be advised that the resort credit can only be usedat the resort that you will be staying.

           

          10) Dalia Vazquez Saldivar from MoonPalace shared with me about the member’s Advantage promotion. From whatI understand, for each minimum 3 nights booked through the membership, $100would go towards my parent's membership for them to use. My parents have saidthat they would like us to be able to use each of these $100 earned towards ourwedding. How exactly would this work? Would the $100's be cash towards ourroom? Credit towards the room? Please beadvised that any rooms reserved from a minimum of 3 nights to a maximum of 6nights will qualify under the advantage promotion, which the members will receivea credit on their membership of $ 100.00 for each room under this promotion touse for a future reservation. Please be informed that this cannot be usedtowards the wedding collection nor a current room. all rooms under thispromotion have to complete their stay first before the credit is applied underthe membership to use for further reservation.

           

          11) We have talked about the AddedValues program. I have more questions about it - will our guests and us (brideand groom) qualify for the Added Values (listed below) even through bookingwith the membership? If so, and we end up qualifying for complimentary nightsthrough this program, are we able to apply our complimentary nights towards anyroom - including Presidential Suites?

          -15 room nights:Complimentary cocktail(hour?) after ceremony

          -30 room nights:Complimentary cocktail(hour?) after ceremony, 2 complimentary nights for bride & groom (+$20 pernight)

          -60 room nights:Complimentary cocktail(hour?) after ceremony OR complimentary upgrade to private function, 4complimentary nights for bride & groom (+$20 per night)

          -75 room nights: Unlimited privatefunctions, 7 complimentary nights for bride & groom, complimentary roomupgrade for bride & groom

           

          Pleasebe advised that these amenities only applies towards the bride and grooms room,no one else. Please be advised that no Imperial, Incentive or Complementaryweeks apply towards the wedding collection, so any room using any of thepromotional weeks will not count towards your wedding amenities. If the brideand grooms room has one of these weeks applied towards their room the complementarynights will not be applied and they cannot be transferred to another room. Allrooms that are booked under the membership qualify for the amenities for yourwedding as well, please find the listing of amenities below, in order for areservation to qualify they must be booked from minimum of 3 nights and payingthe membership rate, in order to qualify for your amenities, the use ofImperial (free weeks), Incentives (discounted weeks) or booking outside of thislink will not count towards the amenities of the wedding.

           

           

          12) Are airport transferscomplimentary for us (bride and groom) and our guests since we would be bookingunder the membership? (I know someone whose wedding was booked undermembership and was able to get this for her wedding guests.) All transfers areincluded for reservations staying 7 nights 8 days or more, any reservationsmade for less time, transfers will not be included. Under the membership forreservations for 7 nights 8 days or longer, a massage, manicure and pedicureare included. (Not for less than 7 nights 8 days)

           

          13) Will the hotel be willing to putinformation in our guests rooms (for example, welcome baskets and letters thatthe bride and groom have brought, bottles of water from the hotel, etc.)? Isthis complimentary? Please be advised that youwill need to speak with your onsite wedding coordinator for further details onthis. Please feel free to email her this questions as well as the questions forthe ceremony as she will be the one assisting you with the wedding details: Claudia Fonseca.



          #165 mrsbruff2b

          mrsbruff2b
          • Jr. Member
          • 385 posts

            Posted 09 September 2011 - 09:58 PM


            I got Lucy Ramirez. After reading your answers, I am kind of upset that she said you want use the resort credits for wedding items!!  I kind of planned my whole wedding around that!!! =/

            Originally Posted by ndvidul 

            Okay, so I heard back from my Miami Coordinator with more answers to my questions! And it looks like since I sent her about 30 questions total, that she's forwarded me to my Wedding Coordinator already!! Does anyone else have Claudia Fonseca as their WC?

             

            Her answers are in blue. I feel like on some of these answers that other people have recieved different answers - for instance, questions 6 and 7!! I thought some brides have said they've been told they could apply Resort Credit towards wedding aspects, i.e. videography, etc. Also, I thought day passes allowed people to also use food and drinks at hotel for the day as if they are a guest?

             

            Again, the copy paste feature combines a couple of words, so I hope you can decipher it. Hope this helps someone!! xoxo

             

             


            1) How much is it to book aPresidential Suite for a week under the membership? How much per night? Isthere a 3 night minimum for the Presidential Suite? Please be advised that as per your membership the minimum and maximumthat can be reserved in a presidential suite is 7 nights. The rate for thepresidential suite is $ 5718.02 based on 4 people minimum, 2 per room.

             

            2) If the above room block becamefull, would we able to make another room block? Pleasebe advised that you may add more rooms to the link. Please feel free to emailme if you need more rooms.

             

            3) What date must our guests book byto secure accommodation? Please be advised thatthe link will be available to the guests up to 2 months prior to the ceremony,after this date the rooms are subject to space and availability.

             

            4) I was under the impression thatthere is a 2012 promotion where kids stay free. Is this true? If so, whatages stay free? Please be advised that kids 12and under stay and eat free during the months or June, July and August.

             

            5) Do guests need to put down adeposit? Will this deposit be refundable if a guest does not use theaccommodation? What are the payment options for guests (for example, are theyable to pay 20% at time of booking with the balance due 2 months beforedeparture..... or can the balance be due upon arrival)? Please be advised that the link will require the full payment,this is the main reason why the reservation link is available for so long.

             

            6) How do off site guests purchaseday passes? How many hours are the day passes good for (at what time may theycome in and at what time do they need to leave)? And are they allowed the sameall inclusive services as any other guest during that day (for example, canthey eat and drink wherever they want at Moon Palace)? Will this still be thesame in Feb 2012? Please be advised that youwill only be able to purchase 20% of the guests staying at our property on daypasses. For example: If you have 20 guests they you will be able to purchase 4day passes. These day passes will allow the guest to attend any function forthe wedding and nothing else.

             

            7) My understanding is that theResort Credits can be applied towards Tours, Golf, Spa, Beauty Salon, UpgradedWine Selection, Romantic Dinner, Room Upgrades, & Palace WeddingCollections. Is this true? Could we also use Resort Credit towardsvideography, fireworks, and the horse & carriage? What else can the resortcredits be applied towards? Please be advisedthat the resort credit can only be used for the following: Tours, Golf, Spa,Beauty Salon, Upgraded Wine Selection, Romantic Dinner, Room Upgrades, &Palace Wedding Collections

             

             

            8) Could any of our guests, if theychoose, apply their credits towards our Wedding Collection? Could they applytheir credits towards any of the other options as a gift for us (for example, aromantic dinner for the bride and groom, spa for bride and groom, videographyor fireworks for bride and groom, etc.)? Pleasebe advised that the resort credits cannot be shared between rooms and they donot apply towards wedding extras.

             

            9) Do the resort credits apply toother Palace resorts? For example, would someone be able to go to the AventuraSpa and use resort credits towards the spa services at that location? Please be advised that the resort credit can only be usedat the resort that you will be staying.

             

            10) Dalia Vazquez Saldivar from MoonPalace shared with me about the member’s Advantage promotion. From whatI understand, for each minimum 3 nights booked through the membership, $100would go towards my parent's membership for them to use. My parents have saidthat they would like us to be able to use each of these $100 earned towards ourwedding. How exactly would this work? Would the $100's be cash towards ourroom? Credit towards the room? Please beadvised that any rooms reserved from a minimum of 3 nights to a maximum of 6nights will qualify under the advantage promotion, which the members will receivea credit on their membership of $ 100.00 for each room under this promotion touse for a future reservation. Please be informed that this cannot be usedtowards the wedding collection nor a current room. all rooms under thispromotion have to complete their stay first before the credit is applied underthe membership to use for further reservation.

             

            11) We have talked about the AddedValues program. I have more questions about it - will our guests and us (brideand groom) qualify for the Added Values (listed below) even through bookingwith the membership? If so, and we end up qualifying for complimentary nightsthrough this program, are we able to apply our complimentary nights towards anyroom - including Presidential Suites?

            -15 room nights:Complimentary cocktail(hour?) after ceremony

            -30 room nights:Complimentary cocktail(hour?) after ceremony, 2 complimentary nights for bride & groom (+$20 pernight)

            -60 room nights:Complimentary cocktail(hour?) after ceremony OR complimentary upgrade to private function, 4complimentary nights for bride & groom (+$20 per night)

            -75 room nights: Unlimited privatefunctions, 7 complimentary nights for bride & groom, complimentary roomupgrade for bride & groom

             

            Pleasebe advised that these amenities only applies towards the bride and grooms room,no one else. Please be advised that no Imperial, Incentive or Complementaryweeks apply towards the wedding collection, so any room using any of thepromotional weeks will not count towards your wedding amenities. If the brideand grooms room has one of these weeks applied towards their room the complementarynights will not be applied and they cannot be transferred to another room. Allrooms that are booked under the membership qualify for the amenities for yourwedding as well, please find the listing of amenities below, in order for areservation to qualify they must be booked from minimum of 3 nights and payingthe membership rate, in order to qualify for your amenities, the use ofImperial (free weeks), Incentives (discounted weeks) or booking outside of thislink will not count towards the amenities of the wedding.

             

             

            12) Are airport transferscomplimentary for us (bride and groom) and our guests since we would be bookingunder the membership? (I know someone whose wedding was booked undermembership and was able to get this for her wedding guests.) All transfers areincluded for reservations staying 7 nights 8 days or more, any reservationsmade for less time, transfers will not be included. Under the membership forreservations for 7 nights 8 days or longer, a massage, manicure and pedicureare included. (Not for less than 7 nights 8 days)

             

            13) Will the hotel be willing to putinformation in our guests rooms (for example, welcome baskets and letters thatthe bride and groom have brought, bottles of water from the hotel, etc.)? Isthis complimentary? Please be advised that youwill need to speak with your onsite wedding coordinator for further details onthis. Please feel free to email her this questions as well as the questions forthe ceremony as she will be the one assisting you with the wedding details: Claudia Fonseca.



             


            Married: 20/06/12 - Our 11 year anniversary~

            Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

            Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


            #166 coconoir1908

            coconoir1908
            • Sr. Member
            • 2,136 posts

              Posted 10 September 2011 - 01:18 AM

              Ladies,

               

              MP changed a lot from 2011 to 2012 and I suspect brides in 2013 will say the same. MP stayed consistent in that you can not use resort credits towards weddings items, however; you can use it towards a wedding package i.e. sapphire but not the complimentary package.  You can no longer use it for videography ;-( which was a great incentive since many questions the quality but wasn't complaining since credits paid for it.

               

              I haven't heard of neither one of your "coordinators" however, i'm wondering is they are the MP "email coordinators" and then you will be assigned your wedding coordinator in 90 days.  For example I have IIiana as my "email coordinator-the person that I contact for questions, bookings etc.." however; I have requested that either Valeria or Kalena be my wedding day coordinator and I got Valeria.  So I would check what role that actually play.



              #167 ndvidul

              ndvidul
              • Jr. Member
              • 317 posts

                Posted 10 September 2011 - 05:25 PM

                I'm sending an email to Claudia tonight, and with the MANY questions I'm sending

                Ladies,

                 

                MP changed a lot from 2011 to 2012 and I suspect brides in 2013 will say the same. MP stayed consistent in that you can not use resort credits towards weddings items, however; you can use it towards a wedding package i.e. sapphire but not the complimentary package.  You can no longer use it for videography ;-( which was a great incentive since many questions the quality but wasn't complaining since credits paid for it.

                 

                I haven't heard of neither one of your "coordinators" however, i'm wondering is they are the MP "email coordinators" and then you will be assigned your wedding coordinator in 90 days.  For example I have IIiana as my "email coordinator-the person that I contact for questions, bookings etc.." however; I have requested that either Valeria or Kalena be my wedding day coordinator and I got Valeria.  So I would check what role that actually play.



                 



                #168 coconoir1908

                coconoir1908
                • Sr. Member
                • 2,136 posts

                  Posted 11 September 2011 - 12:25 PM

                  we are doing the complimentary with add-ons as there are many things in the collections that I don't care for and you can not substitute items in the package  so you either use or loose it.  Also, from my understanding the package is just for the wedding only so check into that I maybe wrong.

                   

                  We are bringing most of our decor which can be used for the wedding and moved to our wedding locale

                  Originally Posted by ndvidul 

                  I'm sending an email to Claudia tonight, and with the MANY questions I'm sending , I'm also asking what sort of coordinator she is for us.  Thank you!

                   

                  Bummed about not being able to use resort credit towards anything specific in the wedding collections as well.  I'm still going back and forth between using a wedding collection and doing a complimentary wedding with add ons.  After this new info, I may be leaning more towards a wedding collection so that I can have videography, fireworks, horse & carriage, etc.  Have to do more research!



                   



                   



                  #169 mrsbruff2b

                  mrsbruff2b
                  • Jr. Member
                  • 385 posts

                    Posted 11 September 2011 - 02:44 PM

                    Are they not letting you use the resort dollars for items for the wedding? (Ie. Carriage etc)
                     

                    Originally Posted by coconoir1908 

                    we are doing the complimentary with add-ons as there are many things in the collections that I don't care for and you can not substitute items in the package  so you either use or loose it.  Also, from my understanding the package is just for the wedding only so check into that I maybe wrong.

                     

                    We are bringing most of our decor which can be used for the wedding and moved to our wedding locale



                     



                     


                    Married: 20/06/12 - Our 11 year anniversary~

                    Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

                    Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


                    #170 coconoir1908

                    coconoir1908
                    • Sr. Member
                    • 2,136 posts

                      Posted 11 September 2011 - 02:57 PM


                      NEGATIVE...one never could from what I understand.

                       

                      Wedding Dollars = Some tours, to help pay your wedding package (excludes complimentary)/no wedding package includes the carriage ride that is an add-on, wine upgrade, room upgrades (Bride and groom may not want to do this as they may upgrade your room anyway), Spa Services

                      Originally Posted by mrsbruff2b 

                      Are they not letting you use the resort dollars for items for the wedding? (Ie. Carriage etc)
                       



                       



                       






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