Moon Palace Wedding Coordinator Questions

[JennW818]

The only supervisor contact info I have is for Lisa Lizano.  Her email address is llizano@palaceresorts.com

[DiamondGirl]

Cgeris, 

Valeria is my WC and she's been rather pleasant considering that I've been bothering her 11 months before my wedding. She's pretty slow in responding to my emails but at least I'm getting a response from her. I think it helps that I have a wedding specialist contacting her on my behalf and that's the reason she's responding. Be persistent and resend the email. If all else fails..... email Janina Mendoza at the miami office. 

[cgeris]

Hi DiamondGirl,

 

Sorry I haven't been back in awhile-- Valeria has been pretty decent! Yes, it does take her 1-2 weeks to respond to a question but she's been so nice and helpful with all of her answers when she does reply! I just make sure to include as many questions as possible in each email!  I will post my questions here very soon!

Originally Posted by DiamondGirl 

Cgeris, 

Valeria is my WC and she's been rather pleasant considering that I've been bothering her 11 months before my wedding. She's pretty slow in responding to my emails but at least I'm getting a response from her. I think it helps that I have a wedding specialist contacting her on my behalf and that's the reason she's responding. Be persistent and resend the email. If all else fails..... email Janina Mendoza at the miami office. 

[Vettiebean]

Hey ladies! 

 

VERY interested to see what happens with everyone's photography situations. I am hiring an outside photog for my wedding day, and I know he's worked at MP before. Problem now is whether he needs a day pass or a night's stay. Anyone else super annoyed and irritated that we just can't buy the day passes and move on with it? They're still making money off of us... so they should be happy with it! Anyhow, please, please, PLEASE, post your updates on the situation. What you did, how it worked out, etc.?  Huge thanks to you ladies in advance. 

 

Also, can someone tell me more about the different sides of MP and which they preferred/why? I hear Sunrise is more singles/action/fun. Nizuc is in the in-between, in both activity and location, with good ocean views, but older and smaller than other rooms. Then Grand is over the boondocks, no ocean views, but new, larger, nicer, quieter. Suggestions? Experiences? 

 

Again, thanks for letting me use your knowledge! 

[NA2015]

As soon as someone has a wedding at Moon Palace with the new SMilemarket by Kodak photographers will you post your photos. I am still wondering if I should use an outside photographer or just use the new service at Moon Palace.

 

Thanks!

[Amara3CUS]

I wanted to post the latest questions I got answered from my WC- hope they're helpful to you!

 

1.      Could you please also send me the menus for plated dinners, hors d’oeuvres, and breakfast buffets? I had picked out menus already and realized the ones you just sent me are different from what I was picking from…

2.      Your records should reflect the following: ok please find attached

a.       For Brunch on July 22, 11am-1pm in Carey Ballroom: 20pax (I will tell you exact number closer to date). MENU: French Buffet

                                                              i.      Is bar service available? Yes it will be a bar  set up

b.      For Rehearsal Dinner on July 22 7:15pm at Arrecifes Terrace: 35pax ok fine

c.       For Cocktail Hour on July 23 5pm at Chapel Gardens: (will let you know pax after March 1^st) MENU: *need hors d’oeuvres please  find attached

d.      For Reception on July 23 630pm at Star Ballroom: (will let you know pax after March 1^st) MENU: *need plated dinners menu

                                                              i.      It’s my understanding that I pick an appetizer, soup, and two entrees (that will be marked so waiters know what to serve guests), and a dessert? Is this correct? Ok correct find the menus attached

e.       For Farewell Brunch on July 24 10am at Art Terrace: MENU: * need breakfast buffet menu

                                                              i.      Can there be someone preparing fresh smoothies here? Mmm frozen drinks are not allowed in the outside functions

3.      I have decided to keep the Complimentary Package for my wedding due to some information that the Miami office didn’t tell me about…(Vacation dollars can’t be used for Immaculate Conception Package). Due to this, I will need the following:

a.       Wedding Cake more than for 35 guests…for about 80. (please send me options for styles/ flavors) please find the complementary package attached

b.      Blood analysis will not be necessary ok

c.       Champagne to be served just prior to entering the reception (I will talk to you about this when I arrive at the resort for our meeting..) ok

d.      I will be in touch about other optional services soon (table top arrangements, bouquet and boutineeres)

e.       Add the solo violinist for ceremony (Maestro Oropeza, which I already asked you about). Ok

f.       Horse & Carriage one way ride to ceremony ok

g.      Add the mariachis for Cocktail Hour –starting 515pm-615pm please (already asked you for this) ok  fine

h.      Could you please remind me of what the “honeymoon package†is? Thanks.  There are some amenities to your room invitation for a cocktail party and t-shirts as a honeymooners

[Amara3CUS]

These were my follow up responses to her... and additional questions... when I get those answered, I will also post!

 

1.      Your records should reflect the following: ok please find attached

a.       For Brunch on July 22, 11am-1pm in Carey Ballroom: 20pax (I will tell you exact number closer to date). MENU: French Buffet; Please change to Italian buffet!!! Thank you.

                                                              i.      Is bar service available? Yes it will be a bar  set up Thank you!

b.      For Rehearsal Dinner on July 22 7:15pm at Arrecifes Terrace: 35pax ok fine  Thank you!

c.       For Cocktail Hour on July 23 5pm at Chapel Gardens: (will let you know pax after March 1^st) MENU: *need hors d’oeuvres please  find attached International Hor D’ouevres

d.      For Reception on July 23 630pm at Star Ballroom: (will let you know pax after March 1^st) MENU: *need plated dinners menu Thank you

                                                              i.      It’s my understanding that I pick an appetizer, soup, and two entrees (that will be marked so waiters know what to serve guests), and a dessert? Is this correct? Ok correct find the menus attached

Appetizer: Tender Spinaches with Lettuce & Goat Cheese, Pear & Candied Nuts

Soup: Chicken Consomme’ with Julienne Vegetables & lime

Entrée Choice 1: Mahi Mahi fish filet stuffed with shrimp mousse and chardonnay sauce  (With rice and vegetables)

Entrée Choice 2: Tierra y Tierra, beef tenderloin and Chicken (with Rice and vegetables)

**I also have a very few number of guests, no more than 4 or 5- that will need a vegetarian plate**

Dessert: Strawberry Custard Vanilla Crème---with wedding cake… Can Coffee please be served at this time as well?

e.       For Farewell Brunch on July 24 10am at Art Terrace: MENU: * need breakfast buffet menu Mexican Breakfast Buffet, thank you.

                                                              i.      Can there be someone preparing fresh smoothies here? Mmm frozen drinks are not allowed in the outside functions ok.

2.      I have decided to keep the Complimentary Package for my wedding due to some information that the Miami office didn’t tell me about…(Vacation dollars can’t be used for Immaculate Conception Package). Due to this, I will need the following:

a.       Wedding Cake more than for 35 guests…for about 80. (please send me options for styles/ flavors) please find the complementary package attached I will need the cake P-10, WITHOUT the ribbon. Just plain, all covered in white fondant. A guest will be decorating my cake before the reception-thanks. Please let me know what my options are in the cake flavors I could have.

b.      Blood analysis will not be necessary ok

c.       Champagne to be served just prior to entering the reception (I will talk to you about this when I arrive at the resort for our meeting..) ok

d.      I will be in touch about other optional services soon (table top arrangements, bouquet and boutineeres)

e.       Add the solo violinist for ceremony (Maestro Oropeza, which I already asked you about). Ok Have you been able to receive confirmation from him yet?

f.       Horse & Carriage one way ride to ceremony ok

g.      Add the mariachis for Cocktail Hour –starting 515pm-615pm please (already asked you for this) ok  fine Have you been able to confirm the mariachis also?

h.      Could you please remind me of what the “honeymoon package†is? Thanks.  There are some amenities to your room invitation for a cocktail party and t-shirts as a honeymooners

 

Other questions I have:

1.      How can I buy day passes for a few off site guests? How many hours are the “day passes†good for? At what time may they come in and at what time do they need to leave? And are they allowed the same all inclusive services as any other guest during that day (example: eat and drink wherever they want on MP).

2.      Can we set up our pre-wedding meeting for Tuesday, July 19th at about 11am?

3.      Is there a Karaoke machine available for rent in the Andromeda Disco for Friday, July 22nd?

4.      How many bar top tables should we expect to be set up in the chapel gardens for the cocktail hour?

5.      How much is it to rent umbrellas?

6.      How soon can we have access to the cake? A guest would like to add some decorative pieces to it, as a gift.

[Amara3CUS]

I have also heard about the ability to purchase day passes... but I personally was told at least a one night stay needed to be purchased! (also very frustrated by this)... and it seems like the trend lately in the threads suggest that they are making people at least stay a night- rather than day passes

 

Originally Posted by Vettiebean 

Hey ladies! 

 

VERY interested to see what happens with everyone's photography situations. I am hiring an outside photog for my wedding day, and I know he's worked at MP before. Problem now is whether he needs a day pass or a night's stay. Anyone else super annoyed and irritated that we just can't buy the day passes and move on with it? They're still making money off of us... so they should be happy with it! Anyhow, please, please, PLEASE, post your updates on the situation. What you did, how it worked out, etc.?  Huge thanks to you ladies in advance. 

 

Also, can someone tell me more about the different sides of MP and which they preferred/why? I hear Sunrise is more singles/action/fun. Nizuc is in the in-between, in both activity and location, with good ocean views, but older and smaller than other rooms. Then Grand is over the boondocks, no ocean views, but new, larger, nicer, quieter. Suggestions? Experiences? 

 

Again, thanks for letting me use your knowledge! 

 

[Amara3CUS]

What I personally did was got an outside photographer but then will be using Kodak for the video!! Getting video services can be deducted from vacation dollars with no limit...

 

Originally Posted by nabreu7 

As soon as someone has a wedding at Moon Palace with the new SMilemarket by Kodak photographers will you post your photos. I am still wondering if I should use an outside photographer or just use the new service at Moon Palace.

 

Thanks!

 

[kristie0921]

Hi, I booked my wedding and have Cristina, she hasn't been to helpful so far. Were you able to get the menus for the buffet, plated banquet and coctail hour yet?  I'm just wondering how your experience has been.