Jump to content

HELP ...any past and present MOON PALACE brides!!


Recommended Posts

We're at Moon Palace - we will be married on the weekend!! :)

 

We have been trying to "iron out" our promotional offers since day 1 ie. who is responsible for what - the tour operator or the hotel?? (I do have 20 people, with over 75 nights)

 

While at our meeting with the onsite wedding co-ordinator earlier this week, she informs us that we will not need to pay for our wedding functions but the credit for the 7 compl. nights will be credited by the tour operator. Prior to this we received notification from our TA that the hotel would be issuing this "credit " onto our master wedding account.

 

After contacting our TA again, she advises in order to have received this offer, we would have had to book our reservation directly through MP. There is nothing on MP's site about booking directly thru them for ANY of their current promos. If that were the case, then why would I still be eligible to receive the free private functions?? Same promo !!

 

As a gesture of good will I suppose, the tour operator has offered a small refund of $600.00. Don't get me wrong, I appreciate that, rather than nothing at all but when I have to book in my photographer at almost $300/night, I certainly don't think a $600 credit replaces a credit of 7 compl. nights.

 

Please let me know if any of you have had similar experiences and/or how you've booked your travel and the promos you received. How much was actually credited to your account for the 7 nightshuh.gif

Link to comment
Share on other sites

It sounds as if you went through your TA for the promo deal they were offering....and did not book a Group Contract through MP? Is this correct? My understanding, which is slim, is that the Free Functions were only offered through the Group Contract directly through MP. However, I have heard of other brides on BDW that have recieved the same Free Functions promos offered by MP through their TA. There really seems to be no consistant answer to your questions as some seem to get it all and some don't.

 

NOW, recently the MP updated their Group Contract page...but they kept the same language of:

 

* Function area will be assigned upon availability and confirmed upon arrival

** Complimentary nights will be credited through group contract post travel. Applies to all wedding collections & complimentary package for groups booked with a signed group contract & specific # of rooms.

 

On line bookings do not qualify.

 

Although this may not be helpful to you, my suggestion would be to go back to your TA if you did not sign a Group Contract with MP in the first place. It really sounds like something should have been in writing from either the TA or MP to gaurantee the Free Functions and the Comp Nights. I personally would go back to the TA and have her explain to me how she was able to get you the Free Functions and not the 7 Comp Nights....seems that they should go hand in hand either way.

 

Good luck! Hope some of the other girls can help you out!

Link to comment
Share on other sites

My TA was able to include everything (bonuses) that MP offers on their website even though my group contract is through the travel agency. I'm with Chelle - it's strange that they can offer you the events and not the free nights...

 

Have you tried posting on the MP 2008 or 2009 Brides' thread? If the member is subscribed, your post will populate to their personal email boxes even if they no longer sign in to the forum.

Link to comment
Share on other sites

A rep. from Palace Resorts had sent me an email that indicated that the credit was issued directly to the tour provider. But my TA was telling me that Palace Resorts wasn't offering the credit. Was it issued or wasn't it issued??!!

 

When I contacted Palace Resorts to inquire if the credit infact had been issued and for how much, she directed me to contact my TA?!! The last 6 months has been frustrating for similar reasons....I can NEVER get an answer from Palace Resorts. They always redirect me to my TA.

 

In anycase, I advised my TA that I would be seeking legal advice to verify I did/will receive the promotions that I am due.

 

The next day I received an email from my TA letting me know that the tour operator had doubled my refund. I still have no idea what the 7 day credit should equate to but I'm feeling a bit better now.

 

:)

Link to comment
Share on other sites

Holy Cow! Good for you for sticking to your guns. I am honestly amazed at the pure lack of communication that all brides seem to get in one form or another from these very large resorts. They cater primarily to populations outside of their own country, yet they act as if they have no idea how to communicate. I work in the marketing world and I find it astonishing that these large, mega resorts with huge brands...sometimes even corporate brands....are lacking the initiative or advisement that it would be in their favor to hire communication directors to implement processes in how comminucations are handles for both weddings and groups. I wonder sometimes if corporate groups get treated differently than wedding parties....they tend to be larger profit generators I would assume...with multiple room blocks and meeting space contracts.

 

Either way....I am happy as a clam that you got things figured out! Way to go!!! Can't wait to read your review!

Link to comment
Share on other sites

  • 2 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • https://t.me/pump_upp - best crypto pumps on telegram Make 1000% and more within 1 day, join channel @pump_upp !
    • https://t.me/pump_upp - best crypto pumps on telegram Make 1000% and more within 1 day, join channel @pump_upp !
    • Verifpro.net - paypal, ebay, stripe, banks, crypto, docs and more! Follow channel https://t.me/Verifpro_accounts to get more info
    • The two people who matters the most in this situation? You and your partner. It is nice to get an outside opinion but if you have too much of it? It will get messy! I am replying you my response after that has happened to me with my wedding. Although it is quite hard, do not think of the negative opinions. The people who will turn up to your wedding? You will always cherish them even more! That is what has happened with me because my friendship with the people who attended my wedding has improved so much more that I know I can rely on them and they can rely on me. It is disappointing that people will not attend your wedding but it is their loss, not yours. At the end of the day, when they see pictures and videos of your big day they will definitely regret missing out on such event. I am waiting to deal with the aftermath of my wedding from my so called friends, if they say anything they will get an earful! Happy planning, your big day will be worth it! Keep us up to date!
    • Wow, I cannot believe it's been over a year since I last posted! Better keep everyone up to date as everything ended up positive in the end! So, let's start with the situation with W. From my previous post, I have serious consideration removing him from the groomsmen because of the hurtful things he has said to me. Not too after my second post, I asked him once again whether he wants to be part of the groomsmen. The response was around the lines of "I need more solid information". This was before the restriction were lifted. Then he said it was down to finances yet again, even though he said he could have made it but because of what A said, W didn't commit no more. As W was being difficult, I decided to drop him as a groomsmen altogether and replaced him with someone else. Plan B was already in motion and tbh, I wish I did this first to avoid any hassle. Everyone who got invited in plan B all committed themselves to the wedding!  The situation with A is this. I was feeling sad that I was losing this friendship and that spark with him was gone. By the time it was gone, A was "ready" to meet up with me to discuss life and the wedding. When I said I lost spark with him, I really did. I knew that he was ready to meet up with me because it was convenient for him. For example, he wanted to meet up with me because he was driving past my house or was in the area visiting his relative. If he was not doing those things he would not want to meet up with me. Needless to say, every time he kept asking, I just said I was busy. I think deep down something was not right between me and A but he does not want to acknowledge it. I know that W had FOMO (Fear Of Missing Out) because that's what he is like. Around the end of last year, rather than messaging me about the DW he went behind my back and asked my SO. He was scared of asking me because he knows if he asked me, I would literally get angry at him. He's nosey and was happy enough to be part of the groomsmen but he listened to A. W didn't asked once but twice to mg SO. My SO just said that she was busy and should ask me about the wedding, not her. W did messagee but not about the wedding plans. I felt this was a sly move by his part. If anything not having A and W there was a blessing in disguise. I met up with the other 4 groomsmen over one weekend and it turns out it was the most fun we all have had for a while. It was as if we continued from the previous conversations in the past as if nothing has changed. I am so glad and proud of this group of groomsmen and glad the other 2 dropped out. The suit fitting went really well and we hung out again to see whether the suits altered fitted or not.  Unfortunately my SO UK group, 5 out of 6 declined the invite. Only 1 accepted it. The other 5 had reasons ranging from good ones to poorer ones 😅 As long one of them turned up then it was good enough for us. My SO's bridesmaids also were amazing. No problems caused whatsoever and they were really excited that our wedding was abroad too! To make things work out before our DW, myself and SO planned out 2 weekends for both groomsmen and bridesmaids to hang out before the DW. We did this so we would not encounter any awkwardness for the first time in DW. Lo and behold, everyone got to know each other and we really are happy that the wedding party weekend went smoothly. I will keep this ambiguous because I do not want A and his group finding out. I got married to my SO this year. What time and month? I will leave this intentionally blank. The wedding itself was everything we have expected. The wedding planner was amazing. The photographer was also amazing too, so glad we went for him. The sneak peak photos are absolutely great, couldn't imagine that the photos turned out like that. The good itself was okay could be better but could be worse. The first dance went relatively well although my SO managed to cock up s move which only I know hahahaha. The wedding ceremony itself went really quickly. I was a bag of nerves to which one of the groomsmen bought the groomsmen a shot each to calm everyone down. It did calm me down for a little bit but the nerves started again with the speeches. I got emotional throughout the speeches. I was not expecting the tear up with the best man speech at all. My speech was meant for my SO but for some reason everyone in the room also cried as well 😂 The all night dancing and fun was the best bit. When every serious part was done, I was able to stop being nervous! The fun went through the whole night and I can see everyone really enjoyed themselves. It was as if myself and SO correctly guess that lockdown restrictions would end. Everyone was thankful that they managed to take part in the DW because they all have been stranded in the country for 3 years! Do I regret having a DW? Hell no! Although it was a smaller party everything was all under control. Everyone had a great time!  More information about my UK group. Some of them congratulated us which was nice to hear. Those congratulated us, I can keep contact. They knew it was difficult coming to DW. At least they are mature enough to say something about it and they did not get the invite. On the other hand, A and W kept constantly monitoring my account for updates along with my SO. It got to the point that W really FOMO that he I followed our stories/posts. A on the other hand is completely out of order. He was invited to DW but made it really uncomfortable to me that he was not happy with DW. During that week, he went on holiday to Spain. I get that Spain is much more cheaper than my DW but it still is annoying. A also said before that he has a few weddings to attend during our DW month. He has not attended any weddings which makes me think that he has lied to me. A and W has lied to me saying it was costly for them to come to my DW. They have both bought PlayStation 5 and went to many designer outlets. If they are so stumped on money why go and buy things? It just shows that they are not good friends at all. Overall good DW. I do not regret it one bit because I know if I did it in the UK, the experience will be a lot different. The UK definitely not as scenic as my DW! 🤣    
  • Topics

×
×
  • Create New...