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HELP ...any past and present MOON PALACE brides!!


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#1 indy_chic

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    Posted 14 April 2010 - 06:16 PM

    We're at Moon Palace - we will be married on the weekend!! :)

    We have been trying to "iron out" our promotional offers since day 1 ie. who is responsible for what - the tour operator or the hotel?? (I do have 20 people, with over 75 nights)

    While at our meeting with the onsite wedding co-ordinator earlier this week, she informs us that we will not need to pay for our wedding functions but the credit for the 7 compl. nights will be credited by the tour operator. Prior to this we received notification from our TA that the hotel would be issuing this "credit " onto our master wedding account.

    After contacting our TA again, she advises in order to have received this offer, we would have had to book our reservation directly through MP. There is nothing on MP's site about booking directly thru them for ANY of their current promos. If that were the case, then why would I still be eligible to receive the free private functions?? Same promo !!

    As a gesture of good will I suppose, the tour operator has offered a small refund of $600.00. Don't get me wrong, I appreciate that, rather than nothing at all but when I have to book in my photographer at almost $300/night, I certainly don't think a $600 credit replaces a credit of 7 compl. nights.

    Please let me know if any of you have had similar experiences and/or how you've booked your travel and the promos you received. How much was actually credited to your account for the 7 nights

    #2 indy_chic

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      Posted 16 April 2010 - 05:36 PM

      I still need help with this

      #3 Janelley100

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        Posted 16 April 2010 - 05:46 PM

        It sounds as if you went through your TA for the promo deal they were offering....and did not book a Group Contract through MP? Is this correct? My understanding, which is slim, is that the Free Functions were only offered through the Group Contract directly through MP. However, I have heard of other brides on BDW that have recieved the same Free Functions promos offered by MP through their TA. There really seems to be no consistant answer to your questions as some seem to get it all and some don't.

        NOW, recently the MP updated their Group Contract page...but they kept the same language of:

        * Function area will be assigned upon availability and confirmed upon arrival
        ** Complimentary nights will be credited through group contract post travel. Applies to all wedding collections & complimentary package for groups booked with a signed group contract & specific # of rooms.

        On line bookings do not qualify.

        Although this may not be helpful to you, my suggestion would be to go back to your TA if you did not sign a Group Contract with MP in the first place. It really sounds like something should have been in writing from either the TA or MP to gaurantee the Free Functions and the Comp Nights. I personally would go back to the TA and have her explain to me how she was able to get you the Free Functions and not the 7 Comp Nights....seems that they should go hand in hand either way.

        Good luck! Hope some of the other girls can help you out!

        #4 SouthernSweetie

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          Posted 16 April 2010 - 06:19 PM

          My TA was able to include everything (bonuses) that MP offers on their website even though my group contract is through the travel agency. I'm with Chelle - it's strange that they can offer you the events and not the free nights...

          Have you tried posting on the MP 2008 or 2009 Brides' thread? If the member is subscribed, your post will populate to their personal email boxes even if they no longer sign in to the forum.

          #5 indy_chic

          indy_chic
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            Posted 17 April 2010 - 05:32 PM

            Thks. Ladies!

            #6 SouthernSweetie

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              Posted 20 April 2010 - 06:30 PM

              Did you get any resolution on this?

              #7 Janelley100

              Janelley100
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                Posted 21 April 2010 - 08:05 AM

                I was just wondering the same thing. I hope you got it figured out, but would love to hear what happened. Let us know.

                #8 indy_chic

                indy_chic
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                  Posted 21 April 2010 - 07:32 PM

                  A rep. from Palace Resorts had sent me an email that indicated that the credit was issued directly to the tour provider. But my TA was telling me that Palace Resorts wasn't offering the credit. Was it issued or wasn't it issued??!!

                  When I contacted Palace Resorts to inquire if the credit infact had been issued and for how much, she directed me to contact my TA?!! The last 6 months has been frustrating for similar reasons....I can NEVER get an answer from Palace Resorts. They always redirect me to my TA.

                  In anycase, I advised my TA that I would be seeking legal advice to verify I did/will receive the promotions that I am due.

                  The next day I received an email from my TA letting me know that the tour operator had doubled my refund. I still have no idea what the 7 day credit should equate to but I'm feeling a bit better now.

                  :)

                  #9 Janelley100

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                    Posted 21 April 2010 - 08:43 PM

                    Holy Cow! Good for you for sticking to your guns. I am honestly amazed at the pure lack of communication that all brides seem to get in one form or another from these very large resorts. They cater primarily to populations outside of their own country, yet they act as if they have no idea how to communicate. I work in the marketing world and I find it astonishing that these large, mega resorts with huge brands...sometimes even corporate brands....are lacking the initiative or advisement that it would be in their favor to hire communication directors to implement processes in how comminucations are handles for both weddings and groups. I wonder sometimes if corporate groups get treated differently than wedding parties....they tend to be larger profit generators I would assume...with multiple room blocks and meeting space contracts.

                    Either way....I am happy as a clam that you got things figured out! Way to go!!! Can't wait to read your review!

                    #10 KGirl99

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                      Posted 29 April 2010 - 09:04 PM

                      I am surprised that your TA was able to get you your free private event. When my WC provided me with the group contract link, he stated that in order to qualify for the free amenities, our guests must book through the link or through him.




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