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The Now Riviera Cancun

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#331 primavera

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    Posted 20 August 2010 - 09:43 PM

    No, have you tried the travel agents on this forum ( click on the banner on top of the page) or Beach Bum Vacations?

    April 29, 2011 - Now Jade Riviera Cancun Resort & Spa

    #332 lisadias

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      Posted 21 August 2010 - 03:43 AM

      I booked my date with the resort without a TA. My travel agent has never even spoken with the hotel, they are dealing strictly with the tour operator and I am doing everything with the hotel. As long as you call the hotel, tell them the date you want and it is available then you email them a copy front and back of your credit card, a copy of you drivers license, fill out a short form of the locations you want the wedding, cocktail and reception and you are booked in, with or without a TA. You should speak with Hotel Management if that is what she is telling you or try to reach Pilar cause that is who i initially dealt with when i secured my date. Good luck!

      Originally Posted by saraandjon 

      Hi ladies!  I am trying to book NOW Jade for my wedding next June.  I love the resort!  Ana told me that I MUST book through a travel agent in order to book a wedding package.   Every travel agent I've talked to is quoting me almost twice the price on orbitz!  Has any one else come across this? 

      #333 TA Wendy

      TA Wendy


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        Posted 21 August 2010 - 11:35 AM

        Something good to know when you are shopping prices is that as Travel Agents we have access to many tour operators who will price match to Expedia or Orbitz or other online engines. Companies we use to make client bookings will price match individual reservations with the only stipulation being that to price match Expedia who requires full payment at time of booking, the tour operators I use would also require payment in full at time on booking. If they are not doing a price match then only a deposit of $150 per person is required at time of booking, and final payment would not be due until 45 days prior to your departure.

        Perhaps the rates you are getting are from checking group block pricing... sometimes group rates can be lower than what you get as an individual, but not always. Group contract rates would have any amenities you are being offered built right in, though. (IE free rooms, upgrades, free parties etc.)

        So it all depends which way you choose to book... if you and your guests book individually, you can always get a price match to Expedia/Orbitz, but there is no guarantee that the rooms will be available if guests wait too long to reserve.

        TA Wendy

        Looking for a travel agency that specializes in Destination Weddings? We are an award winning travel agency and you can read our reviews HERE.

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        #334 Ayslinn

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          Posted 21 August 2010 - 05:00 PM

          Out of curiosity, how much of a deposit is it to lock in your date at NOW?  We won't be booking for our 2012 wedding for quite some time now, so I haven't looked into it yet. Just curious.

          #335 lisadias

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            Posted 21 August 2010 - 05:48 PM

            Asylinn it is 500$ to reserve your date.

            #336 lisadias

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              Posted 22 August 2010 - 06:44 AM

              Pilar finally got back to me yesterday and she has honored what Sandra told me thank god for that! She even sent an email to the videographer stating my total hours and to contact me to discuss options and what we want done.

              I got very detailed answers from her about alot of questions so i feel more at ease now. She even emailed the Minister asking him to contact me so we can discuss scripts for the wedding. I got most of this information because i sent an email to Diana saying i hadn't heard from Sandra in over a month.

              Originally Posted by lisadias 

              If you are bringing your own flowers you should get something in return for that. Sandra told me two but now I am back to Pillar and i just sent her an email last night showing her that she said two so hopefully she doesn't try and take that away cause then i will have to go all bridezilla on her lol

              i am bringing my own sashes too, some of the flowers that are not included and my own centerpieces.


              #337 lisadias

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                Posted 22 August 2010 - 06:47 AM

                Ana is the WC from Dreams and she is now at the Now jade. Another bride said that she spoke with her and was able to answer all of her questions in 20minutes so hopefully she has changed her habits now and will be the WC that we all need!

                I found in the beginning of this process that phone calls were way more effective but since then i a now doing things mostly over email and it is working out. Good luck with everything!

                Originally Posted by T&A 

                What? Ada is the new coordinator for Now Jade. She was the coordinator for Dream Riviera Cancan resort. I orginally contacted Ada to book my wedding at Dream. She didn't response to me to comfirm my dates until 2 months later. That's why I decided to go with Now Jade.


                Primavera, When I orginally booked at Now Jade she was able to confirm with me  April 29, April 30, May 1 are taken for weddings. Which is why I had to choose May 3, for my wedding date. My TA comfirm that is cheaper in April than in May. Not sure if it is true in your case.



                #338 Amiep603

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                  Posted 22 August 2010 - 02:44 PM

                  is there a new email address for Ana? Is Pilar gone completely?

                  #339 lisadias

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                    Posted 22 August 2010 - 03:14 PM

                    i don't have an email for Ana as Pilar is still my WC for now. Sandra is the one that is gone to another resort.

                    #340 Kara80

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                      Posted 23 August 2010 - 06:06 AM


                      Originally Posted by Amiep603 

                      is there a new email address for Ana? Is Pilar gone completely?

                      Pilar has been responding to me the same day I ask questions from this email address:
                      weddings.nojrc@nowresorts.com , The email I have from Ana is the same address. Pilar has been my main point on contact.

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