Flight Sold Out - 7 1/2 months before wedding
Posted 11 March 2010 - 11:44 PM
Posted 12 March 2010 - 12:22 AM
have you given any thought to contacting another travel agent just to make sure the info you are receiving is accurate?
reason i say this, is i've had a situation in the past with one TA trying to push us to book something saying it was sold out and it wasn't, not even close when i contacted another company. just a thought.
also, just be honest with your guests what the situation is. they have 7 1/2 months to arrange plans to get their if they really want to go.
we didn't end up booking a group rate deal for our resort for several reasons. one because of this type of situations.
good luck. things will work out.
Posted 12 March 2010 - 12:32 AM
I appreciate the point about checking with another ta, but we have already done that and we are getting the same response about the flight. I'm sure it will all work out but today I am just feeling very frustrated with it all. We tried so hard to make it all stress free and today was just very stressful. Thank you all for your support.
Posted 12 March 2010 - 06:19 PM
Posted 14 March 2010 - 06:14 PM
Posted 21 March 2010 - 11:38 AM
Posted 27 March 2010 - 05:37 PM
Posted 28 May 2010 - 11:10 AM
Six months before my wedding, Sunquest said the flight was sold out. We were getting married at the RIU Palace Macao and Sunquest is the exclusive provider of the RIU resorts in Canada. We were shocked...so early in advance?
And so we other arrangements for our guests of land only with Sunquest and other flights from other carriers. Then suddenly, the flight was available again....and more guests booked...weird, no?
Then the bomb really dropped...7 weeks before the wedding...the flight was not sold out...or back on....But CANCELLED!!!! Due to financial restraints in this recession, Sunquest was sending fewer planes to the Dominican Republic. NO PLANE was traveling to the DR via Sunquest FOR MY ENTIRE WEDDING WEEK. We had deposits paid in the DR that were not refundable for THAT WEEK and international guests flying to the DR for that week! My wedding with the resort was booked a year prior (and you know how hard it can be to get availability at a resort...you have to do this monhs in advance!!!) I was in shock....what now?
Let's talk disaster!!! - Remember I said that we had booked other people on other flights? Well, they were now outta luck! There was no way we could get them refunded. My international guests were booked for that week from their countries...no changes there.
My TA at Flight Centre told me she was doing everything she could. Sunquest would not budge on the dates and I would have to change my wedding date. Recall, I said that Sunquest is the exclusive provider of the RIUs in Canada...so we were at their mercy. Our guests were livid...they would have lost money as they were travelling with other carriers and would have to cancel and many of them would not get to attend the wedding with the date change.
So I did what any destination bride, 7 weeks from her wedding date with this fiasco would do! I GOT MAD and got on my computer. I researched Sunquest/ Thomas Cook Travel and found out who their top executives were....Thank God for the internet.
And I sent EVERY top executive an email: the CEO, the VP of marketing, the VP of sales, the supervisor of Group Sales all the way down to my TA. I told them that they had ruined my wedding with their "sold-out" fiasco and now cancellation of the flight! I learned that "sold out" is often what they put just to stop selling seats when their schedules are not confirmed.
And I waited.
The very next morning, my TA asked me what I had done and told me that I had "lit a fire" at Sunquest! Apparently, the executives were not impressed that the CEO got this email and were now working to fix my situation.
We fought for 5 days with them, going back and forth.
In the end, it all worked out.
We asked for:
1. a plane to fly on our original dates
2. refunds for all of our guests that had to book seperate flights and separate accomodations
3. everyone on the same plane!
4. they would honour the "21st person goes free" promotion...as a result of the date changes, we only had 18 adults that were going.
1. a plane that went down 4 days later (same week, we just shifted wedding date)
2. refunds for all of our guests that booked separately
3. everyone on the same plane
4. they honoured the "21st person goes free" promotion, even though we only had 18
5. $100 gift vouchers for our guests
6.$200 gift vouchers for us
We were the only wedding that got this, as other weddings were also affected. It pays to stand up for yourself!
So, not to freak you out, but to let you know that if it seems to be going this way, send me a PM....I have all of the emails you need!
Interested in sharing a Photographer: May 9 - 16, 2009
Punta Cana, Dominican RepublicPM me if interested....
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