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Basher

Sheraton Resort & Spa

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We thought we found the place- Sheraton in Kaanapali but found their wedding planner, Michelle to be very unresponsive during key stages of planning. To any new brides- she does not get back to you for 2 days to up to a weeks time (via email or phone)!

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I think this is pretty standard for DW. They are meant for low-key planning and WC prioritize by wedding date...so the further yours is away the lower priority it gets.

Compared to some other resorts in Mexico...2 days to a week actually sounds like a quick response.

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Just to update all the brides... there were actually understandable circumstances that led to the delay in a response time. Sheraton has been good at getting back to us once we've resumed talking.

 

A mod can delete this thread to avoid confusion if they'd like.

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