I am getting married on Oct2 and havne't heard from anyone either. I called the number in Miami (877-725-4933) and there is an option 3 to talk to an onsite coorindator. So, I pushed it since we have NO response from the Miami office anymore:) Well, of course, my assigned coordinator, Claudia, is not avaialbe. She was working a wedding. The fit contacting you via email only during short times between weddings. IN the mornings is when they do the onsite interviews with the bride and groom. Pilar is the manager there. But, you can at least get your onsite coordinator's name and start the process.
The issue I have with this is not pushing them. It's the outcome of my pushing them. I mean, will they end up charging me for things that others get for free cause they perceive my pushiness as being b@chy? I feel like they have us and we have no sort of recourse.
I would just hate having to have my wedding inside instead of on the beach because I've kept my mouth shut until today as well.