Jump to content
Sign in to follow this  

Recommended Posts

Hi all, we are getting married 2/13 and have had some issues with using the vacation dollars to book tours. We were unaware that you couldn't book any of the tours before checking in, which is causing problems for man of our guests. We have some guests who are arriving the evening before a tour leaves (Chichen Itza for example), and by the time they are checked in (the day before the tour), the vacation planners desk will surely be closed. Has anyone found a waynaround this at all, or had the same problems? We have many guests who are afraid the tours they want will already be booked up by the time they check in a day or two before it departs. If anyone has been able to get around this, please let me know! Mostly, I just wanted to get it out there that Palace has not been accommodating with this at all, and I have been very happy with them up until this point. We have even offered tonpay for the tours up front justnto reserve our spots, and then be reimbursed in vacation dollars or whatever when we get there, which is apparently a no-go. Our guests (and us) are dropping thousands of dollars to stay here and have the wedding here. The points aren't worth much if most of our guests won't even be able to use them.

 

Share this post


Link to post
Share on other sites

A lot of our guests were unable to use their vacation dollars.  Most ended up spending it on a limo ride back to the airport and tequila to take home.  With the tours they are only on certain days as well as the lobster dinner cruise.  It was on Friday and Saturday but we had our wedding and rehearsal on those nights so they were unable to go.  My husband and I were unable to use our either. We spent 5 days at MP but since we had guests there we didn't want to leave them so we didn't use it. We left on Sunday to spend two days on a mini-honeymoon at Le Blanc and even though it's a palace resort they wouldn't let us transfer our money over. And since we were only there 2 days it wasn't enough for a new credit (guess we should have stayed one more cheesy.gif). It would have been nice since we finally didn't have anything to do or worry about.  I would have loved a massage.  From what I can tell there is really no way around this. 

Share this post


Link to post
Share on other sites

 

 

Originally Posted by maykaym4 View Post

 

Hi all, we are getting married 2/13 and have had some issues with using the vacation dollars to book tours. We were unaware that you couldn't book any of the tours before checking in, which is causing problems for man of our guests. We have some guests who are arriving the evening before a tour leaves (Chichen Itza for example), and by the time they are checked in (the day before the tour), the vacation planners desk will surely be closed. Has anyone found a waynaround this at all, or had the same problems? We have many guests who are afraid the tours they want will already be booked up by the time they check in a day or two before it departs. If anyone has been able to get around this, please let me know! Mostly, I just wanted to get it out there that Palace has not been accommodating with this at all, and I have been very happy with them up until this point. We have even offered tonpay for the tours up front justnto reserve our spots, and then be reimbursed in vacation dollars or whatever when we get there, which is apparently a no-go.

Our guests (and us) are dropping thousands of dollars to stay here and have the wedding here. The points aren't worth much if most of our guests won't even be able to use them.

 

 

We are having a similar problem. Our palace membership entitles us to 2 free trips per room for a week long stay, but we can't reserve spots until we arrive on site. I tried to book through Xesquivel, I'm going to ask our WC if she can help us out. I figured we should be allowed, especially since we have already paid in full. I haven't had an issue with booking salon appointments though.

Share this post


Link to post
Share on other sites

Our wedding coordinator originally put us in contact with Xochil Esquivel to book things as well, however since he couldn't do anything for us, I emailed the wedding coordinator and told her we were willing to pay for tours up front and then be reimbursed by deducting them from our vacation dollars when we checked in or out, if that's what it was going to take.  She forwarded my email with our concerns to a supervisor, so if anything comes of it, I'll be sure to post, as it might be a solution for others, too. 
 

Originally Posted by mochamakes3 View Post



Quote:
Originally Posted by maykaym4 View Post

Hi all, we are getting married 2/13 and have had some issues with using the vacation dollars to book tours. We were unaware that you couldn't book any of the tours before checking in, which is causing problems for man of our guests. We have some guests who are arriving the evening before a tour leaves (Chichen Itza for example), and by the time they are checked in (the day before the tour), the vacation planners desk will surely be closed. Has anyone found a waynaround this at all, or had the same problems? We have many guests who are afraid the tours they want will already be booked up by the time they check in a day or two before it departs. If anyone has been able to get around this, please let me know! Mostly, I just wanted to get it out there that Palace has not been accommodating with this at all, and I have been very happy with them up until this point. We have even offered tonpay for the tours up front justnto reserve our spots, and then be reimbursed in vacation dollars or whatever when we get there, which is apparently a no-go.
Our guests (and us) are dropping thousands of dollars to stay here and have the wedding here. The points aren't worth much if most of our guests won't even be able to use them.

 



We are having a similar problem. Our palace membership entitles us to 2 free trips per room for a week long stay, but we can't reserve spots until we arrive on site. I tried to book through Xesquivel, I'm going to ask our WC if she can help us out. I figured we should be allowed, especially since we have already paid in full. I haven't had an issue with booking salon appointments though.


 

Share this post


Link to post
Share on other sites

Hey Vettiebean, the WC I spoke with didn't know about any events scheudled for Halloween. Maybe try calling the hotel's guest services directly to see what they have going on...

 

Originally Posted by Vettiebean View Post

 

@SChica  Thank you for all the info and the inspection form! Can you ask MP if they have special events planned for Halloween?

 

Does anyone else know if there are special events on Halloween? Would be so much fun! I am probably going to ask my guests to bring costumes either way! Impromptu costume contest? Thriller blaring through portable speakers? Suuure, why not?!? smile123.gif

 

Quote:
Originally Posted by SChica927 View Post

Hi ladies! I am a November 2011 Indian DW bride! There's a 95% chance we'll be doing it at the MP! :)

 

For anyone thinking about doing a site visit, thought you might find this information useful. Palace resorts can give you a double occupancy Deluxe room for $226/night (that's $113 per person per night) for a max of 3 nights. Which is much cheaper than the site! Basically you have to fill out a form (I attached it here) and send it back. Then they'll contact and make the arrangements with the specific resort you're interested in. You'll have to pay extra for your airport transfers.

 

 

 

 

I'm planning to go down to MP next week, and will give you all a full report! Let me know if you have any specific questions and I can try to get them answered when I'm there. Thanks!


 



SITE_INSPECTION_FORM.doc

Share this post


Link to post
Share on other sites

Hi DiamondGirl -- not sure what the Caribbean Terrace is... I didn't see that. Is that at MP DR? I went to visit MP Riviera Maya. I'll be uploading my pics very soon and have some of the Superior Deluxe Room in Sunrise that we stayed in (the Deluxe rooms were all booked up).

 

Originally Posted by DiamondGirl View Post



Quote:
Originally Posted by SChica927 View Post

Hi ladies! I am a November 2011 Indian DW bride! There's a 95% chance we'll be doing it at the MP! :)

 

For anyone thinking about doing a site visit, thought you might find this information useful. Palace resorts can give you a double occupancy Deluxe room for $226/night (that's $113 per person per night) for a max of 3 nights. Which is much cheaper than the site! Basically you have to fill out a form (I attached it here) and send it back. Then they'll contact and make the arrangements with the specific resort you're interested in. You'll have to pay extra for your airport transfers.

 

 

 

 

I'm planning to go down to MP next week, and will give you all a full report! Let me know if you have any specific questions and I can try to get them answered when I'm there. Thanks!


You're the best!! Thank You!! I've been wondering how to get a deal for a site visit. Would love if you can get info and pics on the caribbean terrace and pics on rooms at sunrise side. Can't wait to hear the details when you get back :)



SITE_INSPECTION_FORM.doc

Share this post


Link to post
Share on other sites

Hi Akotha,

I just got back from Moon Palace and I had my photographers bring a projector and I rented a screen for about $40. (it might have been $44 but I can't remember). It ended up being windy so they brought out a flat screen tv and we didn't end up using it. Depending on where you are having your events you can just project it off the wall or in my case we used the ceiling. ;) Good luck!
 

Originally Posted by akotha View Post

One more question - anyone out there hear of anyone possibly playing a DVD slideshow at either a dinner or cocktail party?  I just sent off a batch of questions to our WC, but I know that it could be awhile before rec'ing answers.  I'm wondering if anyone has done this and has any idea how they did it and the price involved.

I actually make these type of videos professionally, and it just seems wrong not to have one at this event!

 



Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×