I was married the Gran Porto Real in Playa del Carmen, Mexico on 5/5/2012. My husband and I hired William Sanchez to photograph our big day and I very much REGRET OUR DECISION TO HIRE HIM. After the wedding and receiving his full payment he stopped replying to ALL of our emails and pretty much disappeared. Fast forward 3 months after the wedding William had not even sent us a slideshow with highlights.
Originally my husband and I wanted to hire Ivan Luckie but unfortunately he was booked so he actually recommended William Sanchez to us. Since this was the case we reached out to Ivan for help when William stopped responding to our emails and phone calls and was late with our pictures. Once Ivan followed up with him William sent us a slideshow with highlights from our wedding that HE chose. He didn't even bother to check with us which pictures we wanted to include in our own highlights and didn't mention anything is his email as to why he ignored our emails and phone calls for 3 months. Anyways at this point we were just happy to hear from him and that he wasn't stealing our money. In his email 2 months ago when he sent us our highlights he also promised to send us the downloadable links and the rest of our pictures shortly. We NEVER heard from him again. It's been 5 MONTHS since we married and I still do not have my pictures. Ivan Luckie is trying to help us reach him again but apparently William is in Argentina now and unreachable - how convenient for him. I have no idea what do at this point or if I can take legal action against him.
Also I would like to note that our contract stated that pictures would take up to 70 days - Well it's been 150 days and William has not bothered to explain his delay or reach out to us AT ALL.
I would like to warn you all. DO NOT HIRE WILLIAM SANCHEZ. He has ruined such special memories for my husband and I. Who knows if we will EVER see our pictures.
I will post a follow up if anything else happens.