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My Publisher vent..


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#1 TammyB

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    Posted 17 July 2007 - 01:48 PM

    So when we lost our foster girl Rosie we decided to do a memory book of her. So I went to My Publisher and created a book, you are allowed to cancel an order only within the first hour of the order. Well I ended up canceling the book because I found a couple more pictures I wanted to use as well. So submitted my cancel request and got a confirmation on it. Then I few hours later I uploaded the new book layout to them. A couple days pass and I receive an email from My Publisher advising me there was an upload problem and to re-submit. So I did... Now if your following me on this so far a total of three orders were placed but only the finial one is valid. So, last Thursday in the mail I get a set of books (I ordered two of the same book) And low and behold it was of the one I canceled, so I sent them an email. Then the next day I receive the other two orders, one was the one that supposedly was never uploaded and the other was the valid one. Yes I now have 6 books when I'm only suppose to have 2. So I have no sent My Publisher at least a dozen emails telling them of their error and advising them that my account was charged for all three orders. I'm about to loose my mind, because these morons don't understand that they still need to issue me credit. I asked if someone can call me to discuss over the phone since clearly they don't get it and they responded "no we only handle questions over email" OMG I'm so freakin pissed off right now...

    If I call my credit card company, will they stop that charge If I tell them it's not authorized?

    #2 StephanieMN

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      Posted 17 July 2007 - 01:57 PM

      You can do what is called a charge back. Then the credit card company will send them a letter telling them that the charges are not authorized. This will really mess with their books so you will get them twice!
      I would call your company soon and get it reversed.

      #3 BEACHBRIDEMA

      BEACHBRIDEMA
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        Posted 17 July 2007 - 02:27 PM

        Tammy that sucks, I would call your Credit card company and see what they can do for you
        Sarah
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        #4 TammyB

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          Posted 17 July 2007 - 02:28 PM

          I just tried calling the credit card company and they had to transfer me to another department, then the phone got disconnected. I was on hold for 10 minutes...

          #5 RaydensMama

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            Posted 18 July 2007 - 09:52 AM

            Have you had any luck with this problem yet today? I cant believe they charged you for so many books!!

            #6 TammyB

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              Posted 18 July 2007 - 09:57 AM

              Well the last email I sent them yesterday I was very frustrated and mad, so the email I got back was that the guy would forward to his Manager. This morning I get an email from the Manager and she said she didn't know why I was charged for all three orders and will make sure two of the orders are credited and it should show up in a week. So I'll check next week to make sure it went through.

              #7 RaydensMama

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                Posted 18 July 2007 - 10:05 AM

                Wow, thats so much work to get a credit. Im glad that they are isuing it to you though. I cant believe they dont have a way to just call them and talk over the phone. It would have been a lot easier I am sure!

                #8 StephanieMN

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                  Posted 18 July 2007 - 10:09 AM

                  Oh good I am glad you got it fixed.




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