Mrs. Roses are Red
I don't think the issue here is not giving The Wedding Holiday respect in anyway. I believe what the common denominator here in all of our posts is a lack of communication on the Wedding Holiday's behalf; we all understand that the wedding holiday is simply a travel agency and they must get in contact with the tour operators, but when brides are continually not 'kept in the loop' with vital information needed to continue with their planning process then that is when frustrations begin to arise. When phone calls and e-mails are not being answered week after week that to me is very poor service and red flags start to go off in my head. With regards to the staff changeover, of course we all understand that people come and go from their jobs, and I didn't mind giving the new staff at the wedding holiday over a month to get properly settled into their role in the company (I always put myself in other peoples shoes to be fair), but again a few red flags went off when I heard that they had lost all of their staff except for one. That to me tells me that something is/was going on behind the scenes that we don't know about, and it does raise some concerns.
I personally don't think that blog pages are mostly negative like you had pointed out; when I have received good service I have no problems blogging about it to let other brides know of that service or company so that they are able to utilize it as well. I see that this was your first post to the website, so I think that in order to make such a bold statement as you did, you should really take the time to check out a few other threads to see that were not all bad/angry brides complaining about companies.
I respect your opinion and am very glad that you did not fall victim of the wedding holiday, and I think that it's great that you let other brides know that you personally received good service from this company, so that they are able to make their own judgments for themselves. But all I ask is that you do not undermind all of us other brides who have unfortunately have fallen victim to extremely poor service and have spoken up about it to warn others out there to think twice and really look into the company you are about to plan the most important day of your life with.