I have to say I am shocked to hear some of these reviews. My husband and I got married at Azul Sensatori last July, used The Wedding Holiday, and had the wedding of our dreams.
Right from the beginning, my whole family found The Wedding Holiday very welcoming, warm, and inviting. We had no idea where we wanted to go, and they quickly narrowed places down for us based on our interests and concerns. They got us a very good quote, much better than other travel agents. They made save the date invites for us (free), and were extremely accommodating when we asked for changes to be made to suit us better. I was never under the impression that they are "wedding planners". My understanding is that they are travel agents who have much more knowledge on resorts that specialize in weddings than a regular TA, and are in contact with the wedding planners at the resorts, so they are able to give more and better advice than other TA's. We found that they were very quick to email us or return calls. We would often drop in unannounced, and they always made themselves readily available.
We experienced a few bumps along the road, and if we didn't have the Wedding Holiday, I'm not sure they would have been resolved to our satisfaction.
We had our wedding booked for July 2nd a year in advance. About 2.5 months before our wedding, our airline went bankrupt which meant we had to change our flight date, which meant we had to change our wedding date. This was very upsetting to me, and created problems for my guests who had planned their vacation around leaving on a certain day. Lorraine did everything she could to resolve this problem. Unfortunately, there was nothing that could be done about getting a flight on the day we wanted, however, The Wedding Holiday, out of their own pocket, refunded all of our 45 guests $300, moved my husband and I to first class, offered to order us brand new invitations (not save the dates) because I was upset that our invitations that we purchased had the old wedding date, and upgraded our suite at the hotel.
We had an issue with the resort going back on a photographer policy as well. We had booked a photographer outside of their venue, and then they changed their policy saying the photographer had to be with their venue. I went to Lorraine with this problem and she was on the phone so fast with whoever was in charge at the resort demanding that we use the photographer we requested, and it ended up working out.
It was much easier having The Wedding Holiday communicate with the resort on our behalf rather than us having to try and get a hold of them and deal with it.
Once we got to the resort, it was amazing. Lorraine was in contact with me through email and phone to make sure everything was ok. The Wedding Holiday even surprised us with a cocktail party they ordered at the resort, which we were not expecting.
I would definitely recommend using The Wedding Holiday. They have way more knowledge than any other regular TA. Please email me with any questions.