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We're planning a wedding at Dreams Cancun and I can't ever get a hold of the wedding planner to save my life. Every time I try to go through another staff member for confirmations or reservations, I'm directed to this person whom I can't seem to reach. The deposit has been made and I'm really looking forward to having our wedding at this beautiful resort.....but has anyone else had or been having this problem? It's driving me crazy.....when I called the 800 reservation line, even the Customer Service Rep told me that I'll "need the patience of Job" when dealing with that particular department at that particular resort! Seems so odd to me.....any ideas, suggestions or commiserations?? Thanks!

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Hola and welcome to the forums!

We have captures many weddings at Dreams Cancun and I have to tell you, you experience is not uncommon. Not only for this resort, but by most resorts here in Mexico. They are very busy and they never seem to be able to respond very fast... its just the way it is here. Very frustrating when your planning a wedding and trying to organize and get things done. You just have to remind yourself... this is the way it is... and part of the charm the Mexico brings. Even though it makes you red in the face sometimes!

Best of luck and keep smiling.

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