I am new to this site, and am sooo happy I found it! I am getting married at the Barcelo Resort in June as well and have been very frustrated with the process so far. We have been sending emails to Ana with no response only to find out today she no longer works at the resort! We are now considering going offsite and hiring a wedding co-ordinator. Littlemissunshine, we have also contacted Rachel for assistance, how far is your offsite venue from the barcelo. How do your guests get to the offsite venue???
Originally Posted by littlemisssunshine
When we decided on a destination wedding in Cabo we wanted to choose a resort that accomodated us and our 35 guests the best. We would be having kids as well as grandparents and wanted a resort that was modern, not too big or too small, and was affordable for our guests. After research we chose the Barcelo because we thought it met our criteria best. We liked Dreams as well but it was significantly more expensive for our guests and we didn't want people not to be able to come. We knew that the wedding planning dept at Barcelo didn't have a lot of reviews because it was so new, and that we were taking a big chance, but we decided to go ahead and book there.
In September we put down a deposit to have our wedding at the Barcelo resort in June 2011. We chose the strawberry package and planned to have around 35 guests. Us and all of our guest have booked flights and hotel already so we will all be staying at the Barcelo. I'm happy with that decision still. While there have been mixed reviews on the resort, I think our stay will be nice and us and our guests will enjoy it.
Now, the wedding planning is a whole other issue. The whole process has been nothing but a nightmare! First the original wedding coordinator leaves and they fail to let us know. The new wedding coordinator is a sweet girl yes, but she doesn't respond to emails or phone calls promptly, or at all sometimes. I imagine she is overwhelmed and swamped, but that is no excuse. If they need more help they should hire someone else! When we are lucky enough to get someone on the phone they say "oh we've been trying to get in touch with you, but emails won't go through, or your phone number doesn't work". Such a blatant lie. I understand that some resorts only deal with the weddings that are coming up soon- so you have to wait to plan things until the months or a few weeks before your wedding date. I can understand that, but when you need information from the resort to help you plan things on your end then they should be getting back to you. We did not feel comfortable waiting until the month before our wedding to book vendors- chances are the best vendors will be already booked by then.
In the end my fiance and I decided we wanted to try and get out of our contract with Barcelo to have our wedding there and book somewhere off-site. After many phone calls and emails, my fiance was able to get in touch with Barcelo and we were able to cancel the wedding without penalty. They were probably sick of hearing from us! Our deposit will be applied to our room as credit (I'll believe that when I see it though). We have hired an outside coordinator who is helping us plan an off-site wedding and I am soooo relieved!
I have heard of other things that Barcelo is doing that makes me even happier we're not having our wedding there. Apparently they recently increased the price for a day pass for vendors to come to the resort to $85 per person despite whatever price was listed in your contract (ours was $65). They also have random fees thrown in here and there without any mention of them when you book your wedding- i.e. if your reception goes over 3 hrs you have to pay $12 per person per hour (that includes guests staying at the resort!!!!), and then $15 per hour for each staff member. This just seems ridiculous to me.
Long story short, if you're thinking of the Barcelo for your wedding then I would make sure you really do your research and get everything in writing before you make a deposit or sign a contract!