Gran Caribe Real CHAPEL - Site visit...so upset
Posted 17 December 2009 - 03:31 AM
I'm not sure how big the deposit is, but if things don't improve could you possibly move the wedding elsewhere where they may also have a nice chapel?
Hang in there!
Posted 17 December 2009 - 11:02 AM
35 fabulous people booked! 31 at The Moon Palace, 4 offsite! YAY!
My planning thread! http://bestdestinati....k-bride-61178/
Posted 17 December 2009 - 10:27 PM
And i like the advice of finding a good photographer.
Posted 18 December 2009 - 01:27 PM
The latest update is that I asked if I could reserve one of the rooms on the path to the chapel so that I could just walk out of the room and straight to the chapel. That way, I could have a long walk down the aisle without going through the kids club area. She said I could get the room for the day for $200. I checked online and the price was $164 so I pointed it out. She said the $164 price was promotional and ended the next day. She said she'd honor the online rate but I had to pay the next day.
I just don't get their customer/client service. Anyone else would have given that room for free just for the inconvinience or deeply discounted it.
I'm getting a free suite at the reception venue and a free room at the hotel where I'm blocking rooms for guests. I didn't ask for those free rooms, they just gave them to me. Given the aggravation I've been through I would think they would offer that as an option. They just truly don't care about making brides happy or providing good customer service.
Posted 19 December 2009 - 02:16 PM
Posted 19 December 2009 - 04:40 PM
| Originally Posted by Dedicated2Us |
Please! What is the name of the wedding coordinator you are working with!! I am about to give my deposit and reading your review has me second guessing this resort! It is so hard to find any info regarding this place. By any chance did you take pics from your site inspection visit? And please share the name of the W.C.
I didn't take a ton of pics on the site visit because frankly I was just really pissed...but here are a few.
If you look closely to the right of the first pic you'll see the stairs where you come down. After coming down you make a quick left, turn and go in the chapel.
The other option is to come all the way down the path you see (behind the cross) but then you have to go through that kids club.
The place is just as beautiful in person as in the pictures on their website. I'm sure it will look even more gorgeous once it's decorated.
Posted 21 December 2009 - 05:10 AM
Hopefully it works out in the end for you!
Posted 21 December 2009 - 12:16 PM
Posted 22 December 2009 - 08:15 PM
Good luck to us all!
Posted 25 December 2009 - 05:48 PM
So, I'm interested in what you said about booking a room to get ready in (and be able to walk down more of an aisle)- would this be in the area behind the cross (in the path leading up to the chapel)?
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users