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Gran Caribe Real CHAPEL - Site visit...so upset


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#11 mlabbe

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    Posted 17 December 2009 - 03:31 AM

    So sorry to hear that, it does not sound like fun at all. I'm sure that it will all work out in the end though!

    I'm not sure how big the deposit is, but if things don't improve could you possibly move the wedding elsewhere where they may also have a nice chapel?

    Hang in there!

    #12 Woodsylou

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      Posted 17 December 2009 - 11:02 AM

      i would get some legal advice, see where you stand and i would definitely esculate it higher. if not just for you, but for future brides using that hotel. can you request another wedding planner?
      a UK bride :)

      35 fabulous people booked! 31 at The Moon Palace, 4 offsite! YAY!

      My planning thread! http://bestdestinati....k-bride-61178/

      #13 kelly123

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        Posted 17 December 2009 - 10:27 PM

        I would definitely request a new coordinator. Go over their heads and then ask for someone else. There has to be more than one WC. I would not take a chance on one of the most important days of your life.
        And i like the advice of finding a good photographer.

        #14 simba1234

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          Posted 18 December 2009 - 01:27 PM

          The rude manager gave me the option to switch to another coordinator. I chose to stay with the flake because I was worried that they might give me someone worse. The new coordiator also won't have all the history so I'm worried that things could get lost in the transition. The manager was SOOOO rude and unhelpful that I can't imagine other people on her staff are any better.

          The latest update is that I asked if I could reserve one of the rooms on the path to the chapel so that I could just walk out of the room and straight to the chapel. That way, I could have a long walk down the aisle without going through the kids club area. She said I could get the room for the day for $200. I checked online and the price was $164 so I pointed it out. She said the $164 price was promotional and ended the next day. She said she'd honor the online rate but I had to pay the next day.

          I just don't get their customer/client service. Anyone else would have given that room for free just for the inconvinience or deeply discounted it.

          I'm getting a free suite at the reception venue and a free room at the hotel where I'm blocking rooms for guests. I didn't ask for those free rooms, they just gave them to me. Given the aggravation I've been through I would think they would offer that as an option. They just truly don't care about making brides happy or providing good customer service.

          #15 Dedicated2Us

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            Posted 19 December 2009 - 02:16 PM

            Please! What is the name of the wedding coordinator you are working with!! I am about to give my deposit and reading your review has me second guessing this resort! It is so hard to find any info regarding this place. By any chance did you take pics from your site inspection visit? And please share the name of the W.C.

            #16 simba1234

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              Posted 19 December 2009 - 04:40 PM

              Quote:
              Originally Posted by Dedicated2Us
              Please! What is the name of the wedding coordinator you are working with!! I am about to give my deposit and reading your review has me second guessing this resort! It is so hard to find any info regarding this place. By any chance did you take pics from your site inspection visit? And please share the name of the W.C.
              Her name is Denisse but I honestly don't have faith that any of the others are much better. Her manager was even more abnoxious than Denisse was...at least Denisse tries to be nice. Eventhough she's not accomodating or flexible and takes forever to get back to you at least she's not rude. The manager was flat out rude and arrogant. If you hve better luck with another coordinator PLEASE let me know so I can switch.

              I didn't take a ton of pics on the site visit because frankly I was just really pissed...but here are a few.

              If you look closely to the right of the first pic you'll see the stairs where you come down. After coming down you make a quick left, turn and go in the chapel.

              The other option is to come all the way down the path you see (behind the cross) but then you have to go through that kids club.

              The place is just as beautiful in person as in the pictures on their website. I'm sure it will look even more gorgeous once it's decorated.

              Click the image to open in full size.

              Click the image to open in full size.

              Click the image to open in full size.

              Click the image to open in full size.

              #17 Dedicated2Us

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                Posted 21 December 2009 - 05:10 AM

                thank you so much for sharing! If and when we decide to go I will definitely get more pics to post and stay away from Denise! I think I will have to be straight forward from the start and tell them that though their site is beautiful their reviews on customer service are terrible. Maybe that alone will remind them that they are there to service us!
                Hopefully it works out in the end for you!

                #18 ejlucero

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                  Posted 21 December 2009 - 12:16 PM

                  That is soo terrible to hear. I just put my deposit down at the Gran Caribe Real Resort and Spa and I have had a wonderful WC... Her name is Kimberly... She has gotten everything that I have asked for so far, I just hope things don't take a turn for the worst.

                  Erica Lucero

                  #19 Dedicated2Us

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                    Posted 22 December 2009 - 08:15 PM

                    Thats good news! I was going to be upfront and tell them I wouldnt like to work with Denise, but Im glad your experience has been much better. I have done a lot of research and it is so hard to find any information regarding peoples experiences with weddings at this resort.
                    Good luck to us all!

                    #20 Lisa DSO

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                      Posted 25 December 2009 - 05:48 PM

                      Oh, sweetie, I understand all of your frustrations and worries, but I'm sure when it comes down to the wedding itself, it will all work itself out and it will be the day of your dreams.

                      So, I'm interested in what you said about booking a room to get ready in (and be able to walk down more of an aisle)- would this be in the area behind the cross (in the path leading up to the chapel)?




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