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KayKay

Dreams Cancun Bride to Be... I think

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Welcome! Dreams Cancun looks gorgeous!

 

You should have your sister write a review on Dreams Tulum and post it along with some pictures. i'm sure it would help some future brides.

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Quote:
Originally Posted by Mickie1987 View Post
Stupid question... Who can tell me how to post my pic? Should it be a bmp a jpg or what? And I'm trying to go into edit profile pic, is that right?
you can upload your pics yo any image hosting website (photobucket, snapfish, etc) you can either copy the image code and paste it where you want it or click on the yellow mountain and put the url in there... hope that helps you

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I'm still waiting to hear from the wedding coordinator...should I be worried? I emailed her on July 8th and the 12th. I can't wait to get the resort finalized...I think I'm losing it :)

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The coordinator at the resort takes a VERY long time to respond. She always replies but it takes a long, long time. She is the only coordinator at Dreams so is handling numerous weddings at once. smile41.gif

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Attention April/May Dreams Cancun Brides!!!!!

 

You may be in for a surprise if you have an upcoming wedding at this resort. We have just returned from our wedding on Apr 10. Let us start by saying our friends and family would all consider us very laid back people and very low maintenance.

We picked this wedding site a year ago, and even traveled to Dreams 6 months ago to check the locale out. We specifically asked at that time if there would be and construction/changes planned. Answer was no. When we arrived at the resort, we were upgraded to a towers room. However, the room overlooked the disastrous construction site where our special day was to take place. Our gazebo had been torn down!! Yes, the beautiful gazebo that is still up on the website is now gone. There was a huge blue tarp covering the now construction zone known as our wedding site. In addition, the beautiful surrounding area had changed. There were several hundred yards of huge concrete blocks with rebar sticking out, forming a new jetty that was quite unnatural appearing. The private adjacent beach where our reception was to be held was completely redone and built up so that it was not quite so private and communicated with the other resorts. Again, no planned changes as they told us. We immediately had a meeting with several managers (bride in tears of course). When I asked why they had withheld all of this information, they claimed it had all been done only 5 days prior. This was later found to be a complete lie as the local photographer who is at the resort 3-4 days weekly told me positively that it had been 25-26 days for the gazebo, much longer for the new jetty. We demanded that other arrangements be made as the bride would be wearing high heels and a beach wedding was not what we had been planning for a year. We ultimately decided to have our wedding at a sister resort (Now Resort) which was about a 45 min drive south. They provided a charter bus to transport our 50 guests. The wedding was nice there, although not what we had planned for so long and not what we were planning to bring our family/friends from another country to see. We proceeded to have meetings every other day or so with the wedding planner (Cecilia who was pretty good) and her boss (Rafael who was not so honest about timing of gazebo construction). As one can imagine, this made for a pretty stressful week prior to our wedding. One of the meetings was the day of the wedding, and finally another several days after. At each meeting was what we considered an insulting small discount on our botched wedding. In the meantime as our guests arrived, almost every guest was told at the desk that there were no rooms available for them. Some of them were upgraded after putting up a fuss in order to get a room. Many of them were not so fortunate and had to be put up in other hotels. The grooms own mother was not even staying at Dreams on our wedding day!

We finally had our room relocated away from the construction site reminder and were placed back near the dolphins. In the end, we paid a portion of our initial wedding bill. We were not offered a return voucher stay in the future even though we inquired about it several times. Overall the experience was quite traumatic. We felt they were intentionally deceitful before we arrived, then lied to our faces directly, and ultimately gave very little to zero effort to attempt to make up for it or try to make us feel happy or special in any way. It also rained the last 3 days of our trip causing several leaks in our room as well as others across the resort resulting in the only breakfast locale (world cafe) to be closed. We do not plan a trip back at this point, nor do we recommend to others for vacation or especially for a wedding. We are happy we are married but quite happy that our experience at Dreams Cancun is over. On a positive note, the food was overall pretty good across the resort. Also, the photographer and videographer were awesome and provided a great video and over 600 great pictures. But if you are expecting more than pictures and food for that special day of your life, you may rethink your options as itâ€s not too late.

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oh wow, I'm so sorry to hear about your experience!!!!!!!! Hopefully the actual day of your wedding was memorable. That was definitely wrong of management to not have alerted you sooner.

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I was about to say, but then Gwen beat me to it. If you choose the resort for the Gazebo view, it has changed. Now Gwen had a bad experience, but many brides since then have had wonderful ones. I am getting married at Dreams next June, and am going for a site visit this June. I would say to get yourself acquainted with pics of the new gazebo views, and get a TA (I hear a lot of good things about Jill from SandandSun on here!) and have her light a fire under the situation (they usually get quicker responses). I know some reviews on here have new gazebo views, as does Juan Navarro's website (Dreams photog) and facebook's Dream's Cancun page. We all freaked out at first, but have all grown to accept and still love the Gazebo! I hope you will too! I hear no one can beat their customer service either.

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