Personally I think the reason why this is so big of an issue is because of the bartender (there is a minimum). Donnalee AND Chandlyn were MIA as soon as we left dinner and headed over to the gazebo so I don't know how she would be tracking how many people you will have at your gazebo because they aren't counting. I was actually very upset with that because when we got to the gazebo, there were NO chairs and I couldn't find her to let her know I needed them. We didn't do the bartender, my hubby made friends with the bartenders there (tipped them) to mix up 2 gallons of rum punch and 2 gallons of another alcoholic drink. The groomsmen went to pick it up prior to us walking over to the gazebo. I asked Chandlyn to have ice and cups setup for us(which it was). She never asked me how many people (but maybe because I had 51 guests in attendence at the wedding, she assumed they were all coming)...which wasn't the case. By that time, most people were tired, so we lost a lot of people at that time.
Originally Posted by BusyBee123
So I managed to get a response in record time from Donnalee. Please see below my email and her responses:
"I am exceptionally concerned about your email from this morning. We have had the gazebo confirmed for our reception since March 2011 and at no time
has it been mentioned that there is a minimum number of guests! This is not documented in any of our previous emails in which I clearly documented that our group would be between 10-20 people! I also submitted all of our formal documents months ago, and this has never been brought up.
The information with your request to have your after party dance at the Gazebo, has been noted in the system from the initial stage of your request. All guest privatizing the Gazebo has to have a minimum amount of 25 persons and upwards. We will still go ahead with the plan. I will inform the hotel Manager also. However, if you would like an open bar service, the minimum as to be from 25 persons and upwards.
It is unfair that you would try to cancel our wedding reception at the gazebo less than two months away from our wedding. As this has not been
mentioned previously, I expect that our reception will go on as stated in countless prior emails.
Given the small amount, we will go ahead as plan. Please note that the information given is the norm. All information given to all guest is the information both chandlyn and myself is informed of and is the norm and procedures of the hotel. We will do our utmost best to ensure that your happy, as customer satisfaction is what we cater too."
So it sounds to me like she is going to go ahead and let us have the gazebo but will not allow us to have a private bartender which we wanted. In the end, I guess there are worse things as we'll save around $500. I guess we'll try to get some jugs of rum punch from the bartenders and bring beer from our mini fridges.
That being said, this is extremely frustrating that this was not brought up sooner or documented anywhere! I'm sure there are several other brides who are under the impression that they have this booked despite groups smaller than 25 people! For those of you who do, I would suggest contacting Chandlyn and Donnalee ASAP to arrange that your reception not be cancelled!
Good luck and thanks for letting me vent about all this!