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freddiesgrl

Riu Palace Riviera Maya

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Hi Jen,

I just got married in Riviera Maya and stayed at Riu Palace Riviera Maya with 40 of my guests. The place is gorgeous but the service I received during my most special time was terrible! NO bride should EVER experience what I did. The manager Jose Luis was a big jerk who was rude to me and some of my guests who were not staying at the hotel. He made them feel like criminals because they wanted to walk through to the beach (which is public in Mexico, btw). Nancy the coordinator is nice but lacks communication skills! She messed up my rehearsal dinner and then made me feel bad about it. I was in tears the night before my wedding and my now husband had to "yell" at her and Jose Luis threatening a lawsuit :( VERY UPSETTING the night before your most important day of your life. I would think twice about this place, especially if you have guests who may or may not find a room at the hotel as was in my case. Your "off-site" guests will be treated like criminals unless you pay $100 per day for them and they will be excluded from any beach activities. I understand this is the policy for a lot of hotels but these people were very rude and almost ruined my wedding day. I had lots of undue stress when I should have been having the time of my life. Luckily, I got married off site in a beautiful, peaceful place & my day was perfection!  Hope this helps!

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Congratulations Jen and welcome to the forums! Living and working in Playa del Carmen... I can tell you its a awesome place to hold a wedding. So much to offer you and your guests. You will love it here!

Best of luck and let me know if you have any questions.

Linkn

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I am new this forum & I am also planning on having my April 2013 wedding at the Riu Palace Riviera Maya.  This website is a great tool!  I am so happy I found it.

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Hi,

 

 Im sorry to hear about your terrible experience.  I was wondering where you got married off site and if it was very expensive?  I was looking into options for my wedding.

 

Thanks,

Tara

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Hola Riu Palace RM Brides,

 

We recently had the opportunity to capture a gorgeous Wedding Story at this location.

 

Marco and the wedding team actually did a great job with putting all the details together, this was a Persian Ceremony so it required a bit of extra work:

 

Laylee getting ready. Makeup by family and friends

 

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Timothy on his way to the Gazebo

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Loved all the details of a Traditional Persian Ceremony. 

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It's beautiful to have family and friends participate during your ceremony. Lots of love here

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Congrats Laylee and Timothy!!!!

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Chilis Restaurant by the beach. Great reception venue for +60 wedding parties.

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You can view this entire story HERE.

 

Happy planning ladies.

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