I had a horrible experience with Wedding linens direct. I ordered hundreds of dollars worth of linens from them and paid a very large shipping fee. When I received my order..all of my linens were packed so tight into two cheap boxes that both boxes had busted open. When I counted my items I was missing one tablecloth. I contacted the company and they have repeatedly accused me of lying to them about the missing tablecloth and are refusing to send it to me. ( I spent hundreds of dollars ...why would I lie about one single $22 tablecloth?) I'm so appalled by their customer service and hate that I gave this company any of my money... I can't send the others back either because the company charges an outrageous 35% restocking fee if you return the merchandise. As far as I'm concerned this company stole my money... please save yourself the headache and don't order from them.... I'm still arguing back and forth with "Karen" who is incredibly rude and insulting and the only resolution that they're giving me is that IF they can get a refund from UPS then they'll refund me for the tablecloth... I haven't even asked for a refund, all I want is the tablecloth that I ordered, paid for and never received...they're awful
Yikes...sorry you have to deal with this!