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No outside vendors at Riu Palace


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#21 mitzy7

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    Posted 04 October 2009 - 11:14 PM

    Who does the Riu palace use for their photography then?

    #22 Mrs.Hockey

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      Posted 05 October 2009 - 11:51 AM

      Quote:
      Originally Posted by mitzy7
      Who does the Riu palace use for their photography then?
      I believe Mango Weddings does the photography. I have seen their work and it's nice, I just didn't really like their packages. That it why I chose to bring a photographer in. I still have not heard back from the resort on this issue but hopefully will today.

      #23 JCruz

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        Posted 06 October 2009 - 11:08 PM

        This is the email I received from Daniela. It doesn't even make sense and she doesn't even finish some of her sentences. It does, however, state clearly that they're not going to honour our contract with Bradley Fraser:

        Since September 29th,2009 are no longer permitted access to any outside vendor photo or video service, because Riu hotels have exclusive contract with Mango Production for photography & video service. By this way we can guarantee a better service of these

        Moreover, we must consider that in 2010 the wedding package does not include these as part of such services. As our exclusive photographers themselves not competitive harm our photography company that is generating revenue for the hotel and are willing to give quality service you deserve, according to your requests

        External provenders are not allow to come to the resort at least ARE GUEST OF THE HOTEL- has a room booked at least on the wedding day and be part of your 80% of guest required to get married at Riu Hotels properties.(External provender means photographer, videographers, florist, DJ´s and others payed directly by the client not the one offered on our list of extras)

        We made an exception only for the wedding of October and November that he have knowledge of this situation, because the time were to close and was only one wedding with Bradley Fraser

        #24 mich999

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          Posted 07 October 2009 - 10:35 AM

          Wow - I certainly would go up the chain of command and challenge this decision. If they want to change the rule for future brides booking after September 29, 2009, that's fair, but that's it. People book photographers a year in advance often with large nonrefundable deposits, for them not to honor that and make the rule effective immediately even for those that booked whwn you were allowed to bring in vendors is just wrong and I would argue they can't do it. Good luck to you in trying to resolve this.

          #25 classadiva

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            Posted 07 October 2009 - 11:09 AM

            Quote:
            Originally Posted by mich999
            Wow - I certainly would go up the chain of command and challenge this decision. If they want to change the rule for future brides booking after September 29, 2009, that's fair, but that's it. People book photographers a year in advance often with large nonrefundable deposits, for them not to honor that and make the rule effective immediately even for those that booked whwn you were allowed to bring in vendors is just wrong and I would argue they can't do it. Good luck to you in trying to resolve this.

            Absolutely...I can't imagine that they can enforce this. It's one thing to say that no outside vendors are allowed going forward, but to apply it retroactively is just obscene. What is the governing Law of your contract? Mine is Flordia although the wedding is in the Bahamas. Does the contract say that outside vendors are NOT allowed? If not, I would argue that your e-mails are binding enforceable contracts. The only problem is that your contract likely has a provision stating that the contract constitutes the entire agreement between the parties. Argue that since the contract is silent as to this issue, that they are bound by your prior communications. Good luck!! URGH!!

            #26 JT3

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              Posted 07 October 2009 - 11:12 AM

              Good luck Riu brides...

              #27 Mrs.Hockey

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                Posted 13 October 2009 - 03:16 PM

                I finally have recieved my response from the resort and have copied and pasted it below.



                Thank you for considering RIU Hotels and Resorts for your wedding plans!

                I am very glad to inform you that we have finally agreed with the Hotel that they will honor to bring your photographer paying the correspondent day pass.

                I am sorry on the delay of this response but it was hard to get a final resolution on this matter.

                I am cc to Daniela in order that she can tell you and re confirm that we are all on the same line.

                Kindest Regards,

                Paola Flores
                Sales Coordinator
                RIU Palace Los Cabos & RIU Santa Fe

                #28 *Heather*

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                  Posted 13 October 2009 - 03:17 PM

                  Ahhh, that's such a relief! I hope they do the same for the other brides.

                  Good luck everyone

                  #29 JCruz

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                    Posted 14 October 2009 - 01:49 PM

                    I just received the same email - thank GOODNESS!

                    #30 gettingmarried

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                      Posted 14 October 2009 - 01:55 PM

                      Me too! I just got the same message.




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