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No outside vendors at Riu Palace


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#11 Mrs.Hockey

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    Posted 02 October 2009 - 12:15 AM

    OMG..this better not be true! I've already put a $1100 deposit on Gilda Badillo. I have an e-mail saved where I asked if it was okay to bring a photographer as long as I pay a day pass. They better honor that e-mail!

    #12 blumenthale

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      Posted 02 October 2009 - 09:04 AM

      I also put a deposit down on my photographer, so this new rule worries me. I sent my WC an email to see if this rule is true, will post when I get her reply. Where is the rule stated? If it's not in our original contract, then maybe we can fight it. If we signed contracts with outside vendors before this rule and our contracts do not clearly state this rule, then does it apply? Any one a lawyer or marrying one, who can check this out? This really sucks because I picked RIU because you could use outside vendors as long as you got the day pass.
      Did other Brides get an email from their WC? I did not receive one.

      #13 gettingmarried

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        Posted 02 October 2009 - 09:36 AM

        Mrs.Hockey,

        Have you contacted the WC at Riu? I would like to know if she tells you a different story. I also have the same email.

        #14 Mrs.Hockey

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          Posted 02 October 2009 - 10:41 AM

          Quote:
          Originally Posted by gettingmarried
          Mrs.Hockey,

          Have you contacted the WC at Riu? I would like to know if she tells you a different story. I also have the same email.
          Yes, I e-mailed Daniela last night. I will let you know when I get my reply. Lets all hope for the best!

          #15 LadyTrunck

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            Posted 02 October 2009 - 04:20 PM

            Hi Guys! I wonder if we're dealing with the same Daniela- This is the reply I got, but I don't know if this applies to all resorts, since she singled the name out:

            Hello again!

            After consulting with my colleague at the wedding operations department on Palace Riviera Maya, we confirm you are allowed to bring your own photographer but another external vendor fee besides 100 usd may apply.

            If you shall require further assistance, please do not hesitate to contact me.

            Have a great weekend,

            Daniela Flores
            Weddings Sales Coordinator
            Mayan Riviera
            Weddings by RIU
            America's Division
            Married to my BEST FRIEND!
            July 7, 2010!!My Planning Thread: http://bestdestinati....ns-pics-60834/
            Non-Pro Pics:
            http://bestdestinati....ro-pics-61751/
            Trash the dress!:http://bestdestinati....a-dumas-61397/

            #16 Ethan's Mommy

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              Posted 02 October 2009 - 04:43 PM

              I just got an e-mail back from Paola from Los Cabos, he is the sales wedding coordinator for the Riu hotels in Los Cabos. He has confirmed that this is indeed true. In his e-mail he told me that they are dealing with the hotels at this time to honor the exception made to couples that have already booked, and he told me that he would let me know as soon as he has accurate information. I let him know that I have already put my deposit down on our photographers and that if this is the case I will be looking at other loctaions for our wedding. I am hoping that they will accommodate all of our original agreements. Lets keep our fingers crossed!!

              #17 gettingmarried

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                Posted 02 October 2009 - 04:44 PM

                Ok that's weird she the same WC for the Riu Palace in CABO. This is frustrating! Shouldn''t it be the same for all RIUS!

                #18 blumenthale

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                  Posted 02 October 2009 - 08:20 PM

                  I just got an email back from my WC at RIU in Montego Bay. She first said not all outside vendors were allowed. Then said, she only said that, because she needs to know how to organize the day...Well, I thought that was weird but in the end as long as I pay the day pass it is allowed.

                  #19 JCruz

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                    Posted 03 October 2009 - 11:26 PM

                    Quote:
                    Originally Posted by gettingmarried
                    hi jcruz, i hope she will still honor it or at the very least I hope the photographer will give you a deposit back. What day are you getting married?
                    I'm getting married July 1, 2010.

                    I emailed Daniela Ocampo, the WC at Riu Palace Cabo San Lucas and I haven't heard back from her yet. I'll post whatever response I get.

                    Interesting that Paola Flores responded - she is the Sales Coordinator. I checked my emails and I just realized that they share the same email address.

                    I hope I hear back from someone with good news.

                    #20 Ethan's Mommy

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                      Posted 04 October 2009 - 04:39 PM

                      Hi JCruz

                      I have only been in contact with Paola Flores at this time, the wedding coordinator from the Riu Santa Fe has not yet been in touch with me regarding our wedding in January. Paola told me I would hear from her closer to the actual wedding date. Paola also got back to me again after her first initial e-mail and told me that she would let me know by Monday what was happening with this issue. It sounds like they are trying their best to honor couples who have already booked. Again lets keep our fingers crossed for some good news. I will post as soon as I hear any information.




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