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Do NOT shop at the Knot/Wedding Channel Store

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#1 J&MWedding

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  • 612 posts

    Posted 16 September 2009 - 01:26 PM

    hey girls,
    So if you have read any of my other threads, you know that I am big on customer service. I don't think I have high expectations, but realistic ones.
    I don't want any of you to order gifts for people and not receive them like I am having done with this web store.

    So, here is my story....

    Back in July (yep, July) I ordered items ahead of time for thank you gifts for the women putting on my bridal shower. I just ordered the regular shipping time because I didn't need them until the end of September!
    They emailed me back immediately that my Terry Cloth Slippers I ordered were on back order and were to ship around 8/7/09. Fair enough, right?
    That didn't bother me.

    To this date, I still have not received my slippers and my bridal shower is Oct 3rd. I just sent them an email telling them to forget the order, refund my money, and that I would not be ordering anything else from them in the future. I was pretty disappointed because I do need to order more presents and now I have to find another vendor for them.

    Just wanted to give you girls a heads up if you do decide to order anything from this website - they take a long time - if you even get your order.

    My Planning Thread40 people booked plus bride & groom

    #2 jk1101

    • Sr. Member
    • 2,582 posts

      Posted 16 September 2009 - 01:32 PM

      Thanks for the heads up - that totally sucks - I HATE when you are expecting something....planning for something....and then you totally have to change what you are doing. I'm sure you'll be able to find something equally nice. Good luck!

      #3 KittenHeart

      • Sr. Member
      • 3,103 posts

        Posted 16 September 2009 - 01:35 PM

        Thanks for the heads up! I hope you find a better vendor elsewhere for sure :)

        #4 NyBeachBride

        • Jr. Member
        • 295 posts

          Posted 16 September 2009 - 01:38 PM

          i odered flasks from there to give to my girls who attended my vegas bach party week.....thank god i ordered them months in advance because one of the flask, they kept send it with a different personalized letter!!! and i had to keep calling for them to resend. they did let me keep all the wrong ones so i have 3 flasks in my house!!! lol finally they did send the right one after 3 wrong ones!! but it was in time for the vegas trip...it took about 3 weeks for them to get it right

          #5 ClintsGurl09

          • Member
          • 660 posts

            Posted 16 September 2009 - 01:41 PM

            Thanks for the heads up...

            #6 Jess

            • Sr. Member
            • 4,455 posts

              Posted 16 September 2009 - 01:41 PM

              ehh that sucks Jill...I'm sorry! Definitely won't shop there.

              And my bridal shower is October 3rd also! woop :)

              #7 mich999

              • Jr. Member
              • 386 posts

                Posted 16 September 2009 - 01:58 PM

                Sorry to hear about your experience. I've run into several vendors where "backordered" seems to be code for we're going to give you a date you might get it, but we really have no idea.

                I ordered votives and personalized silk fans from theknot.com store and was very happy with the price, quality and shipping. But those items weren't backordered.

                #8 SusieQ

                • Sr. Member
                • 1,603 posts

                  Posted 16 September 2009 - 05:39 PM

                  I have a huge issue with poor customer service.... I hate when you order something they don't say it is back ordered until such a date. "do you want to proceed with your order? If there is further delay, to again let you know and give you options.... I am not afraid of being in the dark "just gets my knickers in a knot".... It isn't pretty

                  #9 Flasong

                  • Jr. Member
                  • 340 posts

                    Posted 17 September 2009 - 11:04 AM

                    Thanks for sharing your experience to keep us informed...

                    #10 nsbride2010

                    • Sr. Member
                    • 2,528 posts

                      Posted 17 September 2009 - 11:22 AM

                      Thanks for the head up - always appreciated! :)
                      Enjoying marital bliss since July 1st, 2010

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