How do you get guests to book thru your travel agent?
Posted 08 September 2009 - 09:45 AM
I would say that you need a better group rate if even you found a better deal.
Posted 13 September 2009 - 01:20 PM
It's a huge No -No, Sandals/Beaches cut off Expedia for discounting- it was one of the big onlines.If they'll stop a big company, they won't hesitate to do it to another smaller company. In that case Sandals/Beaches can cut them off from booking and then the clients reservations will not be able to be serviced.
Or, your guests are getting a quote from the TA and then a few days later taking a peek and going to book and their was a sale- the guests then assumed that the TA's rates were higher instead of checking back.
| Originally Posted by bosi |
Some guests are getting better rates elsewhere. Do you know if i can call Beaches and still add those guests to my total rm count to still perks?
I guess this is directed to the TAs out there?
Posted 18 September 2009 - 08:02 PM
Posted 19 September 2009 - 11:52 AM
Posted 19 September 2009 - 12:32 PM
Then come natural disasters, swine flu and who knows what and I am there doing what it takes to make everything work out. The guests who booked online- they are on their own to take care of those issues. I've had a few that booked online and offered to pay me when something came up to take care of the problem. They are not my client though and I must take care of my own! Plus we really can't do much when we're not listed as agent of record. We also get many that booked online and still wants us to answer their questions- we have to refer them back to their booking source as that is their TA. I actually had one guest threaten to sue me because I wouldn't answer his questions and make changes to his reservation after I spent weeks with him and he booked online!
Anyways....The brides that had both my information and that of online booking sources- I still had 95-99% contact me to get their questions answered but for a few dollars less ( it was usually a difference in flights- they didn't realize that the connection was impossible /they'd arrive after dinner/have to leave the resort for their return at 7am/ transfers weren't included ect ect) they'd book online.
What many guests do not realize is that good travel agents strive to offer the best value overall! That often is NOT the absolute, rock bottom, lowest price- in travel often you really do get what you pay for!
So many look for the absolute lowest price but have no idea about getting the GREATEST VALUE! Only you, as the Bride can communicate that to your guests-the value that your TA brings into the equation. There is a huge difference between the two.
If the guest comes back to me and says well I found this online can you match or beat it I can them explain why I didn't offer that option - and why it's NOT a good value ( such as your only staying three days at the resort and you will miss all meals day one - for $25.00 more I can get you in to the resort 6 hrs earlier and your have both lunch and dinner! Or, I know that airport and there is no way to make that connection with your luggage- you will be going to the wedding in the clothes you arrived in! Or, no way to make that connection and the next flight out is at 10am the next day- we can only hope that it isn't already full) I can give thousands of examples!
Posted 19 September 2009 - 03:26 PM
Posted 01 October 2009 - 12:39 PM
I don't know if that's how it will work but she assured me if I book now she will always get me the lowest price , through price adjustments, right up until I make the final payment on the booking.
Posted 06 October 2009 - 10:50 PM
Posted 06 October 2009 - 11:13 PM
Posted 09 October 2009 - 07:43 PM
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