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My TA is killing me!


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#11 TammyWright

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Posted 27 August 2009 - 07:46 AM

Quote:
Originally Posted by jerseykitten
Ok, so Monday afternoon she told FI she'd get us this information. I emailed her this morning and he called her this afternoon and we haven't heard anything. I don't know if I'm being inordinately impatient, but I feel like even a quick email back (I know she has a blackberry) would be in order, especially when she knows that we're unhappy. On the website they have an email address and phone # for a manager - I think I'll be contacting her tomorrow.
i would just put a quick but friendly call in asking if there are any updates but do know that it can be a process getting the changes in writing. the resorts can be a little slow since it isn't a priority since they gave a verbal ok.

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#12 jk1101

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    Posted 27 August 2009 - 08:49 AM

    Quote:
    Originally Posted by TA Maureen
    It seems like your TA already got the price reduced. She is just waiting to receive that in writing from the resort or tour operator so that she can put it in writing to you.
    Yes , this is what she told FI
    As Tammy mentioned, they are not always quick to do this because it doesn't seem like an urgent priority as they have already given the ok. I would just give a call and ask if there are any updates and if not when she expects to hear anything.

    This is the the thing that bothers me is that I sent her a quick email asking when she thought she'd have the update, and left a message....I know the paperwork takes time but I just wanted a call back or an email to say, hey Michele, got your message, and I should have it by the end of the week, or I'm waiting for the hotel to respond, or I have no idea or just something acknowledging that I've reached out to her

    I guess you can contact a manager if you feel that strongly about it but if it is a manager from DW.com then it's not really her manager so I'm not sure what they would do at this point. If you know what agency she is actually employed by and that is the manager you are trying to contact just understand that this may not exactly make your TA quicker to respond to you and happy to help in the future. It depends on how it gets handled.
    I think the reason I was thinking to contact a dw.com manager is because when I put my deposit on the rooms I have on hold, the credit card went to dw.com, not to Grand Palladium...I'm close to the point where I just want my money back and use the other TA. But since it seems like it's more like a lack of communication on her part than anything else, I will try to be patient for a little bit longer.

    I really appreciate the perspective you are both giving me, and I just read both of your answers over the phone to FI - so he feels better too!


    #13 Boston Bride 2009

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      Posted 27 August 2009 - 11:33 AM

      I have TA from dw.com who is also driving me up a wall because she makes so many mistakes and doesn't take a minute to get the right inforamtion. On two different groups of my friends had their direct flights canceled by the airline and were assigned a flight that gets in 4 hrs later. She didn't do a little research to get a flight that came in at the original time (I found it) and asked her and she said she had already accepted the changes. I was like next time if you don't have time to research call me and I will do it. I have also inserted my self as the middle man because people are not getting what they need from her or it is incorrect...I'm doing my VERY best to be patient but it's wearing thin. I still have to book a flight for our photographer and I might just do it my damn self....I found an amazing rate yesterday and by the time she got back to me it was gone.....ughhhhhh and there is a 3 hour time difference so I was stuck until 12:00 anyway...

      So to get to your expereince.....sorry I had to vent because I don't want to tell my husband (we are legally married already!!!) because then he gets annoyed and mad.

      I went through a similar experience where we booked very early and now all of the rooms were 35-40% off. The TA didn't offer up any information until I pressed her on this. She called her package company and they agreed to work with the hotel to try and get us the rates. I will say it was a slow process but she did get the hotel to re-book our rooms at the lower cost (some people to the lower cost some upgraded to the equivalant). We are on week 3 or 4 now so be patient and be nice to her (this has been the hard part for me). I had to stop and say to myself she is the person who can make this happen and she has almost finished it all.

      Hope it works out for you.
       

       


      #14 jk1101

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        Posted 28 August 2009 - 06:46 PM

        Quote:
        Originally Posted by Boston Bride 2009
        So to get to your expereince.....sorry I had to vent because I don't want to tell my husband (we are legally married already!!!) because then he gets annoyed and mad.
        I didn't want to get FI involved for the same reason - now that it's resolved he's fine with not needing to know anything!
        I went through a similar experience where we booked very early and now all of the rooms were 35-40% off. The TA didn't offer up any information until I pressed her on this. She called her package company and they agreed to work with the hotel to try and get us the rates. I will say it was a slow process but she did get the hotel to re-book our rooms at the lower cost (some people to the lower cost some upgraded to the equivalant). We are on week 3 or 4 now so be patient and be nice to her (this has been the hard part for me). I had to stop and say to myself she is the person who can make this happen and she has almost finished it all.

        Hope it works out for you.
        Well she did finally call me yesterday and apologized...she got the rate down to $400 less per person...sent it in writing to me and promises to have an amended contract to me ASAP. It's very frustrating and I am always very nice. I don't want to change TAs at this point. She did mention her daughter is getting married this weekend too so I'm sure that's keeping her a little busy too.
        I do feel much better now and was able to send my guests info on the reduced rate!

        #15 Lady_Di

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          Posted 31 August 2009 - 11:51 AM

          Quote:
          Originally Posted by jerseykitten
          Well she did finally call me yesterday and apologized...she got the rate down to $400 less per person...sent it in writing to me and promises to have an amended contract to me ASAP. It's very frustrating and I am always very nice. I don't want to change TAs at this point. She did mention her daughter is getting married this weekend too so I'm sure that's keeping her a little busy too.
          I do feel much better now and was able to send my guests info on the reduced rate!
          Yay, good to see that it's all worked out for you!!




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