Moon Palace 2010 Brides!!

[asbarret]

Thanks Allison. I just hope our flights aren't cancelled!

[CeeCee76]

Thanks for the great review!  Your pictures are really beautiful.  I noticed you used your reward dollars for optional services. I had asked the Miami WC about it and she said I could only use it on packages.  I'm happy to see they allowed you to do that. 

 

Originally Posted by alison15 

 My review is finally complete. 

http://www.bestdestinationwedding.com/products/moon-palace-golf-spa-resort-all-inclusive

[asbarret]

well, my planning thread is up!

 

http://www.bestdestinationwedding.com/forum/thread/64893/asbarret-s-moon-palace-planning-thread-with-pictures#post_1464682

 

We leave tomorrow!!!!!!!!!!!!!!!!!!!!!

[MRR16]

Does anyone know if and when palace promotions for 2012 will be advertised? I love the promotions they are currently doing and would love to be able to have the same offerings come 2012.

[Melissa35]

Does anyone know anything about the airport transfers?...At first I heard it was $10 roundtrip...And then I heard it was included in your stay???  Thanks for any info! Melissa

 

32 days to go!!

[mochamakes3]

 

 

Originally Posted by Melissa35 

 

Does anyone know anything about the airport transfers?...At first I heard it was $10 roundtrip...And then I heard it was included in your stay???  Thanks for any info! Melissa

 

32 days to go!!

 

 

I think it depends how you book and how long you are staying. We're members and booked directly through the resort, for our guests that are staying a full week it is included. For less than a week it is $26 round trip through the resort. There is a link on the Palace website to arrange the transfers. I think you just fill in your arrival and departure times along with your reservation number. I've also heard that you can book a taxi, limo or even a private bus if there are enough of you arriving at once.

 

[coconoir1908]

MRR16,

 

There's a planning thread for 2012 brides.  I highly encourage you to join that thread as well.  As a 2012 Bride, I can say for MP that the new rates, promotions etc will come out Jan of next year.  Hopefully things will either stay the same or include some additional goodies which would be sweet;-)
 

Originally Posted by MRR16 

Does anyone know if and when palace promotions for 2012 will be advertised? I love the promotions they are currently doing and would love to be able to have the same offerings come 2012.

[Melissa35]

Is anyone on here from Minnesota that is getting married in Mexico??  If so, I have a question for you!

[alison15]

 Our transfers were included with our group rate, however, if you don't use that it is $10 roundtrip per person.  If it wasn't included in our, I would recommend just grabbing a taxi.  It is not more than $10 each way in a taxi and then you don't have to wait for the transfer van to fill up, you can just get there. 

[anabrina]

I have had a horrible experience with the Miami office. Here is the email I sent to my WC in Miami. I usually never complain but they are taking advantage  of my kindness.

 

Email to WC below

 

I never received a call back from your manager, which you promised she would call me back within 2 hours. Nor did I receive a follow up call from you to make sure my issue was resolved. Like I said before I am very upset with the customer service I, and my guest have received from your office. Their has been many mistakes, delayed response time, and misinformation on your end that resulted in my guest cancelling and or changing their mind to continue booking with you. I now have many guest who will not attend my wedding because they feel your office is incompetent and don't feel comfortable booking with you. They feel the resort will be the same way and don't want problems all the way in mexico. After I vented to you on the phone today and explained all the problems your office created, I didn't even receive a call back, which you promised I would. My guest are correct about your office, and unfortunately I can't convince them otherwise. Now I have to suffer and not have them at my wedding, this is unfair and preventable. Today is a prime example of which my guest and I have had to deal with plenty of times with your office ie loosing personal information, not follow through with bookings, misinforming me and my guest, delayed response time, and promising to call back which you don't. Other issues I and my guest have had to deal with are the following: link not working properly for over a month, not knowledgeable of what we can use the resort credits for, spreading my guest out between different sides of the resort, telling my guest they don't have a room for them even though I had a room hold, not following the contract in regards to deposits and holding rooms, and not knowing the answers to my guest questions about the resort. With all of these issues my maid of honor and one bridesmaid cancel their reservation and 5 other people got fed up with the link not working and the delay in response time. Then when they spoke to someone their was one issue after another they didn't feel comfortable releasing their credit card information to you. So this resulted in them not attending my wedding. This has been a devastating and stressful experience for me, and my fiancée due to your lack of competence. I feel my wedding has been ruined and many of my guest that decided to come are unhappy with your office. This process should not have been this difficult and stressful but thanks to your office my wedding planning has been one of the worst experiences for me. I will never book with your office again

 

Please forward this to Lisa your manager