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Hourglass sand ceremony?


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Hi Peachy~Girl

 

We ordered an hourglass for our sand ceremony just over 5 weeks ago. . unfortunately they were very quick to take the money via paypal (that same night) however the customer service is very bad. For every 3 e-mails we send we are lucky to get 1 response and we have made 3 phone calls and have gotten no return phone calls. We leave for our destination wedding on Nov. 11 and have no idea when the hourglass will be ready. . .let alone will even be shipped!!!! I will give you and update next week to let you know if we even get it. You would think with the amount of money you pay for an hourglass they would have good customer service!!!! We are starting to worry that it might not even be a legit company.

 

Congrats on your engagement!!

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Originally Posted by Hoopchic View Post
Hi Peachy~Girl

We ordered an hourglass for our sand ceremony just over 5 weeks ago. . unfortunately they were very quick to take the money via paypal (that same night) however the customer service is very bad. For every 3 e-mails we send we are lucky to get 1 response and we have made 3 phone calls and have gotten no return phone calls. We leave for our destination wedding on Nov. 11 and have no idea when the hourglass will be ready. . .let alone will even be shipped!!!! I will give you and update next week to let you know if we even get it. You would think with the amount of money you pay for an hourglass they would have good customer service!!!! We are starting to worry that it might not even be a legit company.

Congrats on your engagement!!

Wow thanks!!! Yeah those hourglass cost too much not to be able to get in contact with them. I still love the idea so I guess I need to start looking for another hourglass provider!

Thanks again!
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Originally Posted by Peachy~Girl View Post
Wow thanks!!! Yeah those hourglass cost too much not to be able to get in contact with them. I still love the idea so I guess I need to start looking for another hourglass provider!

Thanks again!
If you find one, let me know... I've been searching and can't find one sad.gif Can't even find them on Ebay....
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