The originaly wedding coordinator, Ana, was all alone with no help and made quite a mess for the wedding department at the dreams. I think she just had too much to handle by herself and she became extremely unorganized and WAY overbooked the resort for weddings. The following wedding coordinators have been trying to play "catch up" and it has been extremely stressful for them. Gaby told me she gets there at 7:30 in the morning and doesn't get home until 9:00 at night - 7 days a week! Due to personal reasons and the extreme hours and high stress of this job (just imagine all the crazy brides!), she resigned.
There are still 3 wedding coordinators there, that have been working with Gaby. Luckily there is more than one person. Gaby told me that they have 2-3 weddings/day until June 2011. From that point forward, they are only going to have one wedding a day. - This is a good thing!-
However, with all of this being said, my wedding and all others that I have read about, turned out amazing! So, I have faith that if they can do such an amazing job with the weddings while being so busy, that they will continue to do an amazing job as they get more organized and have fewer weddings.
Don't panic! Just be patient and your communication with them will get better and more frequent as you get closer. Honestly, just tell them what you want, and they will make it happen. Pictures are very helpful for them!
Still working on my review but it will be soon!