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Dreams Riviera Cancun - Brides post here (new thread)


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#1451 AlisonJimmy

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    Posted 12 February 2010 - 01:13 PM

    I was wondering if anyone knew about the photographer situation at Dreams Riviera Cancun. I am getting married Aug 8, 2010 and I planned on using their photographer. However, I would like to look them up and see their work first. Are we able to bring in a photographer from the area? SO confused!

    #1452 Boo

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      Posted 12 February 2010 - 01:18 PM

      Quote:
      Originally Posted by kymkymkym
      Sorry Ashlynn - I don't know how much it would cost for them to do this, I haven't quite decided what I'm doing for decorations yet - I just knew some brides on here were looking for star paper lanterns!
      I emailed Ana, so far her responce was if i want those bright stars they sometimes hang on the side, its USD 250 for them to provide and hang 25 stars - gotta love how I didnt get my question answered at all, so I re-emailed her and will let you know if Ana actually lets me know if stars can be hang above the deck and what the cost would be - jeez couple of frustrating days here

      #1453 Ashlynn039

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        Posted 12 February 2010 - 03:35 PM

        Quote:
        Originally Posted by lilly129
        I'm so pissed over this too! So here's thing right - my TA has already booked several people and all of thier confirmations (and mine) say "Complimentary Golf"...so can they really not honor that?!? Arrrrrrgggghhhhh. Naturally no one at the resort has gotten back to my TA and I yet...
        If your confirmations say complimentary golf on them, I would assume that they would have to honor that? And if they tried not to, I would make a fuss about it

        #1454 Laura22610

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          Posted 12 February 2010 - 03:39 PM

          Quote:
          Originally Posted by lilly129
          I'm so pissed over this too! So here's thing right - my TA has already booked several people and all of thier confirmations (and mine) say "Complimentary Golf"...so can they really not honor that?!? Arrrrrrgggghhhhh. Naturally no one at the resort has gotten back to my TA and I yet...
          We got all of our travel documents, as did our guests, and we all have vouchers for "complimentary" golf at Playa Mujeres golf course. I'll have to let you guys know how that goes when I get back.

          #1455 Laura22610

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            Posted 12 February 2010 - 04:00 PM

            Quote:
            Originally Posted by AlisonJimmy
            I was wondering if anyone knew about the photographer situation at Dreams Riviera Cancun. I am getting married Aug 8, 2010 and I planned on using their photographer. However, I would like to look them up and see their work first. Are we able to bring in a photographer from the area? SO confused!
            Hi and welcome! When I received information about a photographer from Ana, she told me that the resort photographers were Juan Navarro and Sweet Caribbean. Although, I think someone a few posts back mentioned that the resort photographer is Adventure Photographers, who are the on-site photographers at the resort. There is a link on this page of the thread to pictures that they took http://bestdestinati..../index129.html
            I am using Claudia Rodriguez as my photographer. I asked Ana before I booked her and she said that I could. She never said anything to me about an additional outside vendor fee though (I did ask and she didn't really answer my question). Hope this helps!

            #1456 kymkymkym

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              Posted 12 February 2010 - 04:17 PM

              Quote:
              Originally Posted by Boo
              I emailed Ana, so far her responce was if i want those bright stars they sometimes hang on the side, its USD 250 for them to provide and hang 25 stars - gotta love how I didnt get my question answered at all, so I re-emailed her and will let you know if Ana actually lets me know if stars can be hang above the deck and what the cost would be - jeez couple of frustrating days here
              Thanks Boo - definitely frustrating!

              Does anyone know if we choose the base Wedding Package - can we upgrade later? I'm sending in my deposit today and of course when I asked for the deposit documents etc. I asked Ana this but she never answered my question, so I've sent her another e-mail but you ladies are much quicker at getting back to me than she is!! Thanks

              #1457 Ashlynn039

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                Posted 12 February 2010 - 04:25 PM

                Quote:
                Originally Posted by kymkymkym
                Thanks Boo - definitely frustrating!

                Does anyone know if we choose the base Wedding Package - can we upgrade later? I'm sending in my deposit today and of course when I asked for the deposit documents etc. I asked Ana this but she never answered my question, so I've sent her another e-mail but you ladies are much quicker at getting back to me than she is!! Thanks
                I've read on here & my TA said that you can change your wedding package

                #1458 t1219

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                  Posted 12 February 2010 - 04:30 PM

                  Quote:
                  Originally Posted by Laura22610
                  Hi and welcome! When I received information about a photographer from Ana, she told me that the resort photographers were Juan Navarro and Sweet Caribbean. Although, I think someone a few posts back mentioned that the resort photographer is Adventure Photographers, who are the on-site photographers at the resort. There is a link on this page of the thread to pictures that they took http://bestdestinati..../index129.html
                  I am using Claudia Rodriguez as my photographer. I asked Ana before I booked her and she said that I could. She never said anything to me about an additional outside vendor fee though (I did ask and she didn't really answer my question). Hope this helps!
                  hi girls!
                  It was me who posted about Adventure photos...I am doing the ultimate pkg and ana told me a week or two ago that they were my only choice? Anyone been told anything different that is having a late 2010 wedding (mine is nov30th). tiff

                  #1459 Princess402

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                    Posted 12 February 2010 - 04:55 PM

                    Quote:
                    Originally Posted by ebernard4985
                    Here is what I was told my the resort after emailing them about the golf....



                    Dear Ms. Bernard,

                    Unfortunately our golf promotion end on April 30th, and I would like to inform you, our sales department is working for a new promotion for after this date and we'll inform it to you, but as all the promotion are subject to change we can not offer you any compensation in reference the golf promotion, anyway I can ask the golf course if they can offer you a good price for you and your guest.

                    We really thank you for your understanding into this matter.

                    Please let me know if you need any assistance.

                    Sincerely,

                    Arely LĀ³pez
                    Chief Concierge
                    Dreams Riviera Cancun Resort & Spa
                    Tel. +52 (99
                    If your confirmations say complimentary golf on them, I would assume that they would have to honor that? And if they tried not to, I would make a fuss about it
                    I agree - I would scream FALSE ADVERTISING at the top of my lungs!!!
                    If it says complimentary golf on your confirmations then they have to give that to you, or at least something of equivalent value.

                    Quote:
                    Originally Posted by Laura22610
                    We got all of our travel documents, as did our guests, and we all have vouchers for "complimentary" golf at Playa Mujeres golf course. I'll have to let you guys know how that goes when I get back.
                    Laura you should be fine. The free golf promo is currently available until May 1st. It's after May 1st that things are totally up in the air!

                    #1460 Ashlynn039

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                      Posted 12 February 2010 - 06:55 PM

                      Quote:
                      Originally Posted by t1219
                      hi girls!
                      It was me who posted about Adventure photos...I am doing the ultimate pkg and ana told me a week or two ago that they were my only choice? Anyone been told anything different that is having a late 2010 wedding (mine is nov30th). tiff
                      Hi - My TA has said that I can use an outside photographer and that there was no fee and my wedding is in November. Of course from hearing on hear that some girls are being told differently I'm going to try and get that in writing. (I'm also doing the ultimate pkg) Not sure why everybody seems to get different answers!




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