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Dreams Riviera Cancun - Brides post here (new thread)

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I used this email address:  spa1.drerc@dreamsresorts.com.  If you think a contact name would help, Rosa Santana emailed me and said she was the spa concierge.  I think that it was around $45 for an updo, but it depends on the hair length.  My bridal updo was $55 and I have medium length hair.  It was really reasonable, and they were great!
 

Originally Posted by sarcrook View Post

Does anybody have a recent price list for the Hair Salon..and/or their contact? 

 

I have 8 BM's and would like to give them an idea of how much an updo is..

 

Thanks!!



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Oh my gosh..that is SO good to know!  I was thinking WAY more!!

 

Thanks so much!!
 

Originally Posted by Chelsey & Travis View Post

I used this email address:  spa1.drerc@dreamsresorts.com.  If you think a contact name would help, Rosa Santana emailed me and said she was the spa concierge.  I think that it was around $45 for an updo, but it depends on the hair length.  My bridal updo was $55 and I have medium length hair.  It was really reasonable, and they were great!
 

Quote:
Originally Posted by sarcrook View Post

Does anybody have a recent price list for the Hair Salon..and/or their contact? 

 

I have 8 BM's and would like to give them an idea of how much an updo is..

 

Thanks!!


 


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Who is the new dj? I'd like to contact them as well. Is it still the same price?
 

Originally Posted by amlambert View Post

Yes, Definitely!  I spoke with veronica and complained.  My TA also called the manager of sales who was supposed to call the general manager.  I would complain as much as possible to get things changed.  Its total BS for them to change things at the last minute for people who have already made arrangements.  I have emailed the new DJ she said we have to use and he hasn't responded yet. 
 

Quote:
Originally Posted by sarcrook View Post

ATTENTION ALL BRIDES...

 

We should send an email to our WC's and the General Manager regarding the Doremixx news...

 

Maybe if we swamp them with emails they'll rethink??!!  It's worth a shot..right??????????


 


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I would definitely start flooding the wedding coordinators with emails requesting Ivan as your DJ, or emailing even try emailing the banquet manager/corporate office.  I got married at DRC this past Saturday the 15th, and met with Ivan a few days prior to our the wedding. I gave him our wedding timeline and he was wonderful. Late Thursday night I got a voicemail and email from him informing me that the resort had canceled him as my DJ b/c they want to use their own in house DJ. 

 

The wedding coordinator did not call and let me know this. So the next morning I went down to their office and complained. It really isn't the wedding coordinators but the banquet manager, Walter, that has canceled the contract with outside vendors. I was so incredibly upset and kept being told I would have to wait until 3pm to speak with him (mind you --the day before my wedding!!!) to see if he would make an exception for me to still use DJ Ivan. After having to stop by the office multiple times, luckily, the banquet manager made an exception in my case and we were able to have DJ Doremixx without having to pay an outside vendor fee. I would definitely exercise your bridezilla voice in this instance b/c the DJ really does make the party, and I think Dreams is making a huge mistake not keeping the contract with Ivan.

 

I cannot say enough wonderful things about Ivan and the job he did at our wedding too.  All of our guest from young to old, were on the dance floor the whole night and having the best time of their lives! He brought balloons, masks, and cold fireworks, and did just a fantastic job keeping the party going. Literally everyone who came to our wedding (55 people) said that this was the best wedding they had ever been too ever!! Ivan also connected me with Daniel Santos Servin who preformed with 2 other firedancers at our wedding. It was so incredible. It was the most amazing time ever. Even though we paid to extend the party an extra hour, I wish we would have paid to extend it an extra 2 hours because everyone was just having such a great time.  I will post pictures soon and a full review but just wanted to confirm that this is something happening, and by all means you should complain.


 

Originally Posted by sarcrook View Post

I couldn't agree more.  I sent an email - and included the manager at the resort.  I asked how/why would they take away such an asset to their Destination Weddings. 

 

I would be SO mad if I had them booked...I for sure would want for something in return for the inconvenience!!!!!!! 

 

That is awesome..we have to keep complaining..obviously something happened because we can't even pay for them to come in from the outside.  We just have to keep emailing so they have no choice but to settle on an agreement!!  It's terrible..I just can't believe they would take something away completely..not a good move.

 

It has to be fixed!!

 

We all know their is no way their DJ will be like Ivan!!!!!!!!!!!!
 

Quote:
Originally Posted by amlambert View Post

Yes, Definitely!  I spoke with veronica and complained.  My TA also called the manager of sales who was supposed to call the general manager.  I would complain as much as possible to get things changed.  Its total BS for them to change things at the last minute for people who have already made arrangements.  I have emailed the new DJ she said we have to use and he hasn't responded yet. 
 

Quote:
Originally Posted by sarcrook View Post

ATTENTION ALL BRIDES...

 

We should send an email to our WC's and the General Manager regarding the Doremixx news...

 

Maybe if we swamp them with emails they'll rethink??!!  It's worth a shot..right??????????


 

 


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OMG!!!! This is such terrible news.... I was really counting on having Ivan at our reception!!  Ive heard nothing but GREAT things from past brides..etc about him.  I absolutely loved the idea of the cold fireworks too...  Im soooooo upset. Has anyone heard about the new DJ they're using?? 

 

I will send an email too--- hope it helps!!  sad.gif


 

Originally Posted by sarcrook View Post

I couldn't agree more.  I sent an email - and included the manager at the resort.  I asked how/why would they take away such an asset to their Destination Weddings. 

 

I would be SO mad if I had them booked...I for sure would want for something in return for the inconvenience!!!!!!! 

 

That is awesome..we have to keep complaining..obviously something happened because we can't even pay for them to come in from the outside.  We just have to keep emailing so they have no choice but to settle on an agreement!!  It's terrible..I just can't believe they would take something away completely..not a good move.

 

It has to be fixed!!

 

We all know their is no way their DJ will be like Ivan!!!!!!!!!!!!
 

Quote:
Originally Posted by amlambert View Post

Yes, Definitely!  I spoke with veronica and complained.  My TA also called the manager of sales who was supposed to call the general manager.  I would complain as much as possible to get things changed.  Its total BS for them to change things at the last minute for people who have already made arrangements.  I have emailed the new DJ she said we have to use and he hasn't responded yet. 
 

Quote:
Originally Posted by sarcrook View Post

ATTENTION ALL BRIDES...

 

We should send an email to our WC's and the General Manager regarding the Doremixx news...

 

Maybe if we swamp them with emails they'll rethink??!!  It's worth a shot..right??????????


 

 


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MR1124, I was going to ask the same thing. I'm pretty confident in our decision to get married in Mexico, but of course there are a few people in our group (mostly older) that are asking us to reconsider our destination.

 

I agree that the news stories about Mexico are a little scary (to say the least), but I have yet to hear any bride on this forum voice serious safety concerns about this area. I went to Cabo a few years ago, and as long as you stay within the tourist areas and don't do anything stupid, you should be fine. That's my opinion, anyway-if anyone knows anything different based on experience, please share...

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Originally Posted by MR1124 View Post

 

Ladies,

 

Have you guys heard anything about Violence in the area?  I'm getting guests with concerns about traveling there... undecided.gif

 

Hi :)

 As a past bride (married there on November 15) I can tell you that when you're on the resort there is no reason to have safety concerns. Our TA also arranged our transfer from the airport to the resort and it went smoothly - the airport was nice, nothing shady about it :) I even went off resort to a place called Jungle Spa while down there (and they weren't kidding, it was in the middle of nowhere!) and never felt unsafe.

 

As far as them not using DJ Dorremix anymore, that's a shame. Between him and Elizabeth Medina, our photographer, they were the best part about the wedding! He did a fantastic job

 

Chair sashes - I brought my own down, bought them off of wedding linens direct and the resort tied them on for free. Just keep in mind that unless you or one of your guests pick up your decorations you will never see them again! So if it's important to you, arrange somebody to take it with them after the reception

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I am about to flip my lid I swear! I have written confirmation from Gaby from back on October 3rd that we had Ivan confirmed on our contract. And it is just that, a contract ... So how the hell can they not honor it?? Clearly this is a new policy but that in no way diminishes their responsibility nor obligation to the brides that they have ensured these services to. I swear if our wedding wasn't just over 3 months away, with 40 people booked and a wedding logo that read DRC, I would cancel the whole thing! It's starting to make me sick at the thought of even giving them our business. It's been one headache after another. With the amount of oops, unprofessionalism and nickel and dime'n they do, it's insane that they are as popular as they appear to be. I so took the pp advise and sent a strongly worded email with the written confirmation attached to my WC. This is bloody ridiculous :s Ivan I hope they get this str8. We were super excited to have you. I guess that's my vent for the day :s

 

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