Posted 07 August 2009 - 12:55 PM
I know I can call but I want everything in writing so there are no questions later on.
I practically decided on the Barcelo Maya Palace.
Emailed on 7/16 (no response)
Emailed on 7/21 (no response)
Emailed on 7/30 - received a response from Claudia. We even emailed back and forth several times and I was very happy. Her last email on 8/1 requested our full names, and dates, and times so she could book the date for us.
I immediately replied with my information and it's now 7 days later and I've heard nothing!
To make matters worse, yesterday I got an email from another WC at the Barcelo responding to my email from 7/16 !
While I was waiting I did some research on other resorts -- Paradisus and Grand Palladium both looked really nice. I emailed them both... and BOTH of them have not yet replied to my initial inquiry FIVE days ago.
I do understand that these WC's are busy but this is kind of ridiculous. I am planning a wedding that is looking at costing more than US $5,000 and they don't have the courtesy to respond? I'm willing to wait a few days to hear back but when it gets to be close to a week w/o response I get frustrated....
I know that once we have our date booked and such it will be fine but until we get things booked, everything's up in the air.. I can't send STD cards, I can't finish the wedding website, I can't plan the AHR, etc. Everything hinges around the resort and the date!
Also I need to mention that all of my emails have been 100000% courteous. I don't express my frustration in my emails. They are all quite pleasant...
OK rant over. I think I'm getting off the computer and going shopping or something. Retail therapy usually works
thanks for letting me vent!!
Posted 07 August 2009 - 08:36 PM
One thing that has been very helpful for me was being in contact with other brides that were/are getting married at my resort/ island. I've been able to get feedback and they have been great by answering my questions.
Posted 07 August 2009 - 09:02 PM
I sent in my date request and haven't heard anything back and it's been a week.... I need to go make myself a giant cocktail and stop stressing !
I cannot wait until I can be on Island Time
Posted 08 August 2009 - 12:38 PM
Any questions that I've had for my TA where she has had to ask the resort, it's taken at least a few days for them to get back to her. And after I made my reservation and put down our deposit, it took almost 2 weeks before I received anything in writing showing that our wedding date/time was booked. And I felt exactly as you do now - I was afraid to send out STD's or have any guests start booking until I knew FOR SURE that our date was confirmed. And now that I'm in touch with our WC, it usually takes her anywhere from 3 to 5 days to respond.
It is frustrating, but just try to remember that 1) they are on island time and do things at a much slower pace than we do, and 2) they are working with multiple brides/weddings in addition to yours. I'm sure it will all work itself out shortly
Posted 08 August 2009 - 12:43 PM
Posted 08 August 2009 - 02:27 PM
To the WC's the brides in the 30-45 day before getting married window will be given top priority- weddings that are booking more than a year out are also important but do not have as much of an immediate priority!
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