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Just Venting

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#1 finzup

  • Jr. Member
  • 468 posts

    Posted 07 August 2009 - 12:55 PM

    I'm so completely fed up with the lack of responses from the various WC's at the resorts in Mexico!! I don't know what to do!!

    I know I can call but I want everything in writing so there are no questions later on.

    I practically decided on the Barcelo Maya Palace.
    Emailed on 7/16 (no response)
    Emailed on 7/21 (no response)
    Emailed on 7/30 - received a response from Claudia. We even emailed back and forth several times and I was very happy. Her last email on 8/1 requested our full names, and dates, and times so she could book the date for us.
    I immediately replied with my information and it's now 7 days later and I've heard nothing!

    SO frustrating!!

    To make matters worse, yesterday I got an email from another WC at the Barcelo responding to my email from 7/16 !

    While I was waiting I did some research on other resorts -- Paradisus and Grand Palladium both looked really nice. I emailed them both... and BOTH of them have not yet replied to my initial inquiry FIVE days ago.

    I do understand that these WC's are busy but this is kind of ridiculous. I am planning a wedding that is looking at costing more than US $5,000 and they don't have the courtesy to respond? I'm willing to wait a few days to hear back but when it gets to be close to a week w/o response I get frustrated....

    I know that once we have our date booked and such it will be fine but until we get things booked, everything's up in the air.. I can't send STD cards, I can't finish the wedding website, I can't plan the AHR, etc. Everything hinges around the resort and the date!

    Also I need to mention that all of my emails have been 100000% courteous. I don't express my frustration in my emails. They are all quite pleasant...

    OK rant over. I think I'm getting off the computer and going shopping or something. Retail therapy usually works :)

    thanks for letting me vent!!

    Have you met Alice?

    #2 Sheree10

    • Sr. Member
    • 1,026 posts

      Posted 07 August 2009 - 08:36 PM

      I understand your frustration. You have to remember that most of the WC's run on island time. I've always had to wait a few days to get a reponse from my coordinator but he has never not responded to my emails.

      One thing that has been very helpful for me was being in contact with other brides that were/are getting married at my resort/ island. I've been able to get feedback and they have been great by answering my questions.

      Good Luck!!

      BRIDE + GROOM + 60 GUESTS!!

      #3 finzup

      • Jr. Member
      • 468 posts

        Posted 07 August 2009 - 09:02 PM

        I know they are busy.. and I've gotten a lot of information from this forum but I need a WC in order to book a date :)
        I sent in my date request and haven't heard anything back and it's been a week.... I need to go make myself a giant cocktail and stop stressing !

        I cannot wait until I can be on Island Time :)

        Have you met Alice?

        #4 Sheree10

        • Sr. Member
        • 1,026 posts

          Posted 08 August 2009 - 09:42 AM

          It definately slows everything up with your planning. Just wait a little longer hopefully the WC will get back to you soon. Then you can get down to business!!

          BRIDE + GROOM + 60 GUESTS!!

          #5 hockeymom97

          • Sr. Member
          • 2,458 posts

            Posted 08 August 2009 - 12:38 PM

            I completely understand how you feel - see my thread regarding island time:


            Any questions that I've had for my TA where she has had to ask the resort, it's taken at least a few days for them to get back to her. And after I made my reservation and put down our deposit, it took almost 2 weeks before I received anything in writing showing that our wedding date/time was booked. And I felt exactly as you do now - I was afraid to send out STD's or have any guests start booking until I knew FOR SURE that our date was confirmed. And now that I'm in touch with our WC, it usually takes her anywhere from 3 to 5 days to respond.

            It is frustrating, but just try to remember that 1) they are on island time and do things at a much slower pace than we do, and 2) they are working with multiple brides/weddings in addition to yours. I'm sure it will all work itself out shortly :)
            Heather & Eric ~ May 5th, 2011 ~ Beaches Turks & Caicos

            #6 Love3

            • Member
            • 785 posts

              Posted 08 August 2009 - 12:43 PM

              try calling them, that's what I did when I wasn't hearing from them!

              #7 JenniferSS



              • Banned
              • 1,047 posts

                Posted 08 August 2009 - 02:27 PM

                Also keep in mind that this is the height of wedding season- so these coordinators are meeting with brides onsite and working the weddings & receptions-often several a day, every day! On top of that they are finalizing additional weddings that are 30-60 days out and when you are so close you usually come up with a thousand more questions and changes. Busy doesn't even begin to describe these gals!

                To the WC's the brides in the 30-45 day before getting married window will be given top priority- weddings that are booking more than a year out are also important but do not have as much of an immediate priority!

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