Sandals Resorts bans Expedia
Posted 21 July 2009 - 07:12 PM
Sandals & Beaches Resorts years ago adopted a same price policy to discourage discounting the product.This was due to receiving so many complaints that mega online agencies were not assisting and servicing the clients of the resorts who in turn would complain to Sandals and expect Sandals to make it right. (A case of you get what you pay for-low price = low or no service). They wanted consumers to get the best possible service from their partners(travel agencies) thus making a great experience for the guests.
Often the discounters would provide the clients with mis information about the rooms , were advertising that the client was booking one room category when the client received a lower room category and on and on(still alot of that going on with other properties)!
I've had lots of people ask me to discount- I've always said nope- don't want to lose the ability to sell the resorts! They booked elsewhere which is fine but I hope that their reservation is still valid!
Posted 07 August 2009 - 10:51 PM
Posted 08 August 2009 - 03:57 PM
They would have the room category on their website for one price but when they would send the information over to Sandals they would tell Sandals the lower room category and the online company would pocket the difference! The guests of course would be furious at Sandals thinking that the problem was with Sandals/Beaches/Royal Plantation when in fact it was with the online company mislabelling the room category or describing it inaccurately.
There are a few other big online companies that I hear about utilizing this practice and they too may soon be cut off. If you check the fine print on those websites it actually states that they reserve the right to do this (CHANGE ROOM CATEGORIES ON YOU)!!
Posted 08 August 2009 - 04:05 PM
Posted 16 August 2009 - 01:48 AM
As always, good looking out, Jennifer!
Posted 20 August 2009 - 02:51 AM
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