Davids Bridal - My Experience and Your Opinion
Posted 21 July 2009 - 12:24 PM
Posted 21 July 2009 - 12:29 PM
Posted 21 July 2009 - 12:32 PM
Posted 21 July 2009 - 12:35 PM
Posted 21 July 2009 - 01:00 PM
I hope it all works out for you - please keep us posted. And you should definitely take it to the next level with whoever you have to - your experience should not have been such a nightmare - I don't care how much you spend on a dress - it should be top notch service period!
Posted 21 July 2009 - 01:13 PM
Well this definitely isn't my first rant on BDW about how stupid Davids Bridal is. I usually call them the Old Navy of bridal boutiques but I think that is probably being too nice. I have been to several of them in Texas and Arizona with the same level of service or lack there of in all of them. Only one of them that is in not such a great part of town has actually been nice and helpful. If I wasn't such a cheap butt and actually found the perfect dress there I would have definitely gone elsewhere.
The first time I went dress shopping I went by myself and the sales girl was soooooo incredibly rude. She had the nerve to tell me in a really snotty voice, "maybe you should bring someone with you next time so you don't waste my time" and then she stopped helping me altogether! The link below is when I picked up my dress and a whole story about how stupid the girl was.
I think that as long as people know what they are stepping into when they shop at Davids you can get a pretty good deal. My girlfriends had warned me about alterations and after all of the negativity in the store there is no way in hell I would let them actually touch my dress!
Posted 21 July 2009 - 01:22 PM
When I checked on the internet the next day it said the dress I bought could be ordered without a train (why didn't the sales lady tell me this). I called the store...they said no problem...they will re-order the dress without a train and credit the $50 to my credit card when I come pick it up.
Couple months later I get an e-mail saying my dress is it...YEAH!! Except it is the wrong one...it has a train. When I call the store the lady tells me that I have to come into the store, receive the credit and then they'll order the correct one. I explained that I'm a 2 hour drive away, I don't want to make the extra trip to get the credit and asked why they can't give me the credit over the phone. She says it's not their policy and that "in case I didn't know a lot of their customers are from Canada".
In the end I called and complained to the manager and she did end up giving me the credit over the phone and re-ordered the dress for me. Now I'm just waiting for it to come it...fingers crossed it doesn't have a train.
Posted 21 July 2009 - 01:22 PM
So this was about 5 years ago. I didn't even consider buying my dress from them. I bought my dress from Jessica McClintock. Well I need a cheap TTD so I decided to pop in. The woman at the front desk was beyond obnoxious. I could spend an hour just gripping about her and the way she dealt with customers. It took her 25 minutes to find the dress on the computer for a bridesmaid - who had the style number and color on a piece of paper - and there wasn't an issue with the computer.
The girl who helped me with the dresses was fabulous. I actually told her she needs to find a bridal boutique to work at instead of the "wal-mart" of bridal gowns.
The manager stopped by when I was wearing the dress that I decided I liked and she was actually pushing the sample dress on it - it's lace and beaded - the beads are falling off as I'm wearing it, and part of the lace was torn under the arm. I asked how much, I can easily fix it on my own for a decent price. $49.99 off. I said no thanks, i'd rather pay $50 more and get a perfect one. Her response "Well, none of them come in perfect so you'd be better off with this one anyway" I used to work in retail - you never, ever, ever, EVER talk bad about your products!!!
So, after that, I have the style number and everything so I'm going to try to find it online/used for less - I LOVE the dress otherwise I wouldn't bother with anything from them
Posted 21 July 2009 - 01:29 PM
Posted 21 July 2009 - 02:09 PM
I actually just bought my dress at david's in Paramus, NJ and wanted to share my experience b/c I was so surprised by how good an experience I had. I had gone to the one in Manhattan once and that wasn't good - made me not want to go back at all, but some friends talked me into trying in Jersey so we made an appt there last Fri night. The store is huge (2 floors) & both the woman answering the phone (Rita) & my consultant (Mani) were so super helpful. I had printed out some of the dresses I like from the website and Mani pulled them all & several others she thought I might like (as did my friends). She gave me a longline bra & told me to pick out whatever shoes I liked (out of the ones they sell) to try on w/ the dresses too. I couldn't believe it - I actually felt like I was in a real bridal salon, not the McDonald's of wedding dress stores (that's what I refer to it as). Anyway, I was there much longer than the hour appt & she never rushed me. The manager came over 1/2-way through my appt to start giving her input & was also very helpful, not pushy, and had great feedback. I love the dress I bought & actually felt really good about giving Mani the sale - she so deserved it.
here's my dress, btw:
David's Bridal - Allover beaded lace trumpet gown with empire waist and cap sleeves.
I just ordered it so I won't know about their alterations for a while, but if there's a problem I'm sure you'll all be hearing from me again. Unfortunately it sounds like there's so much variation in the customer service between stores, with most of it falling on the bad side. They really should do a better job of hiring people who actually like helping women find their wedding dresses (as Mani does) and don't just treat their job like a cattle call.
Good luck to you - I hope this gets resolved quickly in a way that you're satisfied with & that your dress turns out beautifully!
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