Davids Bridal - My Experience and Your Opinion
Posted 21 July 2009 - 10:09 AM
I just wanted to share my Davids Bridal experience with you and find out what you all think about it. I am also curious to know if any of you ladies have had the same experience as me. So here goes...
I found my dress at Davids Bridal online. I fell in love with it the moment I saw it. So, I went to the local store and began looking for it. They had it, but not in the size I needed. I am generally a size 0, and the smallest size they had was a 4. I tried it on and obviously it did not fit, but I loved it anyways. The Alterations person took some measurements and recommended I buy a size 0. So, I paid for it and they ordered it. Mind you this took place in February. In April, the dress came in, so I went there, tried it on, and spoke with the alterations person. When I tried it on, it was a little tight around my ribs and some other alterations had to be done (length, shoulder straps, etc.) Sounds pretty normal so far, right?
So, here is where it gets bad.
The alterations person took all my measurements and told me it would be ready on July 17th. When she took my measurements, she seemed like she did not know what she was doing. I had my mom and aunt with me, and they both agreed. So, we kept out fingers crossed and went back on July 17th. Thats when I broke down in tears!!! I tried the dress on and immediately, the sequence and beading started falling off. They did not adjust the shoulders. It looked like I had 4 boobs because the sides were sticking out so far under my arms. The dress overall looked horrible (after I spent $700 bucks on it, plus another $250 for the alterations.) Now I know thats not an obscene amount of money for a dress, but the principles are still the same. I paid them for the dress and alterations, and expected the work to be done.
So anyways, I had my mom with me again (Thank God!!) We all got into it with the employees and manager there. They threatened to escort us out of the building though none of us swore, made any threats, etc. They retook my measurements and charged me again to fix the shoulders but said they would retighten all the sequence and beading. They also said they would fix the 3rd and 4th boob free of charge. Well thats nice, especially since I never asked for the 3rd and 4th!!! So my mom called the corporate office yesterday. Apparently the store manager had done that before us. The corporate office told my mom that we shouldnt have ordered a size 0 to begin with and that their employees would never recommend a size to order. They were basically calling us liars but told her that the dress would be completed tomorrow.
I am just looking to hear your opinions. Do you recommend I take other action? Have any of you had the same or similar experience? At this time, I am not going to recommend Davids Bridal to anyone. I am hoping the bad news travels fast as I dont want the same thing to happen to any of you!! Thanks all!
Posted 21 July 2009 - 10:21 AM
It's sad they can't own up to their mistakes. I hate you are stuck with a less than satisfactory dress. I'm keeping my fingers crossed for you that they get it right this time!
Posted 21 July 2009 - 10:25 AM
I have not had good experience with Davids Bridal either...My experience had to do with a MOH dress for my best friends wedding. They told me it would cost 120 dollars to have it shortened (all that was needed) and when I told them i did not want to pay that much they still forced me to pay a $40 dollar "pinning fee" even though they did NO ALTERATIONS!!!!!!!!!! I was so furious.......needless to say I took my business elsewhere and do not recommend them either!
Best of luck to you!!!!!!
Posted 21 July 2009 - 10:33 AM
I agree report it to the BBB and where ever else you can!
Posted 21 July 2009 - 11:02 AM
Posted 21 July 2009 - 11:07 AM
Anyone else want to share their bad (or good) experience with Davids Bridal. I would love to hear anything you all have to say!! Thanks again ladies!
Posted 21 July 2009 - 11:08 AM
However...You should not have had to pay for anything additional after your alterations. That was up to them to take the correct measurements and I DEF think you need to report them and I would call their corp office again and ask to speak to the highest per in charge that is there. Go right to the top.
Good luck & I'm sorry you had to go through that!:-(
Posted 21 July 2009 - 11:09 AM
Also as had a similar experience to scubadiva, the consultant would just get the dress that i wanted and nothing else.
Posted 21 July 2009 - 11:11 AM
Posted 21 July 2009 - 11:16 AM
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