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Davids Bridal - My Experience and Your Opinion

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#1 zorlack76

  • Jr. Member
  • 259 posts

    Posted 21 July 2009 - 10:09 AM

    Hey All,

    I just wanted to share my Davids Bridal experience with you and find out what you all think about it. I am also curious to know if any of you ladies have had the same experience as me. So here goes...

    I found my dress at Davids Bridal online. I fell in love with it the moment I saw it. So, I went to the local store and began looking for it. They had it, but not in the size I needed. I am generally a size 0, and the smallest size they had was a 4. I tried it on and obviously it did not fit, but I loved it anyways. The Alterations person took some measurements and recommended I buy a size 0. So, I paid for it and they ordered it. Mind you this took place in February. In April, the dress came in, so I went there, tried it on, and spoke with the alterations person. When I tried it on, it was a little tight around my ribs and some other alterations had to be done (length, shoulder straps, etc.) Sounds pretty normal so far, right?

    So, here is where it gets bad.

    The alterations person took all my measurements and told me it would be ready on July 17th. When she took my measurements, she seemed like she did not know what she was doing. I had my mom and aunt with me, and they both agreed. So, we kept out fingers crossed and went back on July 17th. Thats when I broke down in tears!!! I tried the dress on and immediately, the sequence and beading started falling off. They did not adjust the shoulders. It looked like I had 4 boobs because the sides were sticking out so far under my arms. The dress overall looked horrible (after I spent $700 bucks on it, plus another $250 for the alterations.) Now I know thats not an obscene amount of money for a dress, but the principles are still the same. I paid them for the dress and alterations, and expected the work to be done.

    So anyways, I had my mom with me again (Thank God!!) We all got into it with the employees and manager there. They threatened to escort us out of the building though none of us swore, made any threats, etc. They retook my measurements and charged me again to fix the shoulders but said they would retighten all the sequence and beading. They also said they would fix the 3rd and 4th boob free of charge. Well thats nice, especially since I never asked for the 3rd and 4th!!! So my mom called the corporate office yesterday. Apparently the store manager had done that before us. The corporate office told my mom that we shouldnt have ordered a size 0 to begin with and that their employees would never recommend a size to order. They were basically calling us liars but told her that the dress would be completed tomorrow.

    I am just looking to hear your opinions. Do you recommend I take other action? Have any of you had the same or similar experience? At this time, I am not going to recommend Davids Bridal to anyone. I am hoping the bad news travels fast as I dont want the same thing to happen to any of you!! Thanks all!

    #2 The Mandy in Chandy

    The Mandy in Chandy
    • Jr. Member
    • 307 posts

      Posted 21 July 2009 - 10:21 AM

      I'm sorry you had a bad experience. I would report your experience to any review websites, the BBB, and maybe even Good Housekeeping, as I've seen them resolve issues with companies for people before.

      It's sad they can't own up to their mistakes. I hate you are stuck with a less than satisfactory dress. I'm keeping my fingers crossed for you that they get it right this time!

      #3 JOSIE

      • Sr. Member
      • 1,792 posts

        Posted 21 July 2009 - 10:25 AM

        I will also keep my fingers crossed for you. I hope this gets worked out because the dress is SO important and needs to be perfect on your wedding day and thats what you deserve!

        I have not had good experience with Davids Bridal either...My experience had to do with a MOH dress for my best friends wedding. They told me it would cost 120 dollars to have it shortened (all that was needed) and when I told them i did not want to pay that much they still forced me to pay a $40 dollar "pinning fee" even though they did NO ALTERATIONS!!!!!!!!!! I was so furious.......needless to say I took my business elsewhere and do not recommend them either!

        Best of luck to you!!!!!!

        #4 *HOLLY*

        • Banned
        • 3,639 posts

          Posted 21 July 2009 - 10:33 AM

          I feel so bad for you really! My experiance with DB was bad customer service. I would try on the dresses and she would put them back. She would not talk to me ask me what I like and didnt like. I had to have my friends and family escort her to dresses that needed to be pulled since she wasnt pulling any. My friend tied me up because the lady was no where to be found. Finally we found her drinking coffee sitting on a desk. Most of the time she was off talking to co-workers. I had a call into the manager and he called me back and appologized up and down and said he would have a word with her but I highly doubt anymore action will be taken. He said if Im interested I can come back and work with someone else. I said nope I found my dress even though there was one there I like I walked out because of my consultant. I didnt metion this because I feel bad but my lady had the worst BO. I mean you are working close to ladies and WOW she stunk.
          I agree report it to the BBB and where ever else you can!

          #5 SDSteph

          • Member
          • 812 posts

            Posted 21 July 2009 - 11:02 AM

            Grrrrrrrrrrrrrrrr, How frustrating! I am sorry this has been so horrible. I agree with reporting them to BBB and go futher up the ladder if you have to. Someone will listen. Ask for a refund on anything you don't agree you should pay for. It is not right.
            Steph and Kel Mayan Riveria - February 2011http://www.stephnkelwedding.com

            #6 zorlack76

            • Jr. Member
            • 259 posts

              Posted 21 July 2009 - 11:07 AM

              Thanks for all the kind words. The most frusterating part is that we will need the dress by August 8th because thats when we are leaving. If I had an extra couple of months, I would be able to contact a bunch of people to get the issue resolved....and of course if I would have known about how horrible their customer service skills were, I would have taken my business elsewhere.

              Anyone else want to share their bad (or good) experience with Davids Bridal. I would love to hear anything you all have to say!! Thanks again ladies!

              #7 **~Jenn~**

              • Sr. Member
              • 1,236 posts

                Posted 21 July 2009 - 11:08 AM

                I got my Dress at David's (IN New Jersey) I actually had an OK experience there..Although def not perfect. I had a couple visits there where I was NOT happy with their service.
                However...You should not have had to pay for anything additional after your alterations. That was up to them to take the correct measurements and I DEF think you need to report them and I would call their corp office again and ask to speak to the highest per in charge that is there. Go right to the top.

                Good luck & I'm sorry you had to go through that!:-(
                Married @ Dreams Cancun 06/24/09
                My Wedding Reviewhttp://bestdestinati....24-09-a-45066/Pics By Juan Navarrohttp://www.facebook.....9&l=32db696cd3

                #8 dolfinluck

                • Sr. Member
                • 2,424 posts

                  Posted 21 July 2009 - 11:09 AM

                  I'm sorry you had a bad experience. I would write reviews where ever you can, BBB and the places were google maps picks them up. So who ever gets directions from google maps for the DB that you went to will see the reviews.

                  Also as had a similar experience to scubadiva, the consultant would just get the dress that i wanted and nothing else.

                  #9 zorlack76

                  • Jr. Member
                  • 259 posts

                    Posted 21 July 2009 - 11:11 AM

                    ...oh by the way Josie, it seems like they are really good at adding extra fees here and there. It seems like they are just making this stuff up to get more money. The most uphauling part of my experience was the fact that the corporate office said that they really value their employees and their employees felt they were working in a dangerous environment around me and my mom!! Unreal, dont they value their customers?!?!?!?! The whole lot of my 95 pounds is SOOOO Dangerous!! Sigh....

                    #10 jojo194

                    • Jr. Member
                    • 205 posts

                      Posted 21 July 2009 - 11:16 AM

                      Yikes that sounds awful! I was thinking about using them as I just wanted a cheaper dress since I am not too concerned with it. I have been in the store a few times and no one has ever helped me. I definitely was not impressed with their service. I can't believe they were saying they felt they were in a dangerous environment. That is so unfortunate. Thanks for letting us all know about your experience. Thanks to everyone else for letting me know that they continue to add on little costs everywhere (something I did not like when I recently bought a bridesmaid dress (from another small bridal store) and the total cost added up to $335). I will definitely keep this in mind.

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