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Question for Dreams Cancun Brides


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#1 JT3

JT3
  • Jr. Member
  • 443 posts

    Posted 20 July 2009 - 03:54 PM

    Hi

    I am currently planning my wedding in Dreams Cancun Resort for May 8 2010. Has anyone worked with Cecilia Rangel. She says that I have this date but she has not sent me the proposal or has taken a down payment? (Its almost a month now)

    If anyone has worked with her can you give me any advice in getting in touch with her?

    Thank you
    Judy

    #2 mc5363

    mc5363
    • Jr. Member
    • 315 posts

      Posted 04 August 2009 - 05:08 PM

      Cecilia is my wedding coordinator. There are only a couple of them for Dreams Cancun and they are totally overworked. Now that another Dreams is opening, I believe they are sharing the two Dreams Cancun corrdinators as well so things will probably only get worse. It takes a long time for them to reply, but they usually do and most brides on this forum say not to stress because they are professionals and everything comes together. I actually ended up calling her and it was easier than email.

      #3 *JillD*

      *JillD*
      • Sr. Member
      • 5,112 posts

        Posted 04 August 2009 - 05:15 PM

        Hi Judy,

        as Maria said, they're are only a couple of wedding coordinators and they are overworked, but they do a fantastic job.

        Have you received the questionnaire yet from Cecilia? That's usually the first thing they send once you've reserved the date.

        Once they receive that they will typically put together a contract and send it out to you and request a deposit.

        But don't get nervous if you haven't given a deposit yet, they will reserve a date even without a deposit, they are not very strict in enforcing the deposit policy.

        If you haven't already, I would ask Cecilia to send you the contract and information for paying the deposit. But if you've already emailed her recently, you may want to sit tight, sometimes it does take a bit to get a response.

        #4 KelZavs20

        KelZavs20
        • Jr. Member
        • 301 posts

          Posted 04 August 2009 - 05:16 PM

          Cecilia is also my coordinator...so far, she has been very quick to respond to my emails (usually within a day). She seems very nice and informative. However, I was the one paranoid about putting the deposit to reserve the date so that I knew there was no way it could get overlooked, and I asked her about three times for the instructions to send it (they dont take credit cards). The proposal only took about a week for me to receive. Follow up with her...I hear they get TONS of email, so if you let it get buried in an inbox that could be part of the hold up.

          #5 RCBlondie

          RCBlondie
          • Jr. Member
          • 199 posts

            Posted 07 August 2009 - 06:19 AM

            Cecilia is not our WC but I do know that they are so busy at Dreams Cancun and I received a reply from Cecilia for the new Dreams Riviera Cancun resort even though she is not the one looking after DRC...over worked I think could be an understatement! If you have not heard from her then send her another follow up email with her most recent reply attached. Good luck but everything will be just fine!
            Rachelle & Randal
            June 2010
            http://tickers.Ticke....90e1/event.png

            #6 leaseylu

            leaseylu
            • Newbie
            • 10 posts

              Posted 09 August 2009 - 08:50 PM

              i have been having a hard time with communication also! i waited two months and received no response to the original online form. i tried an individual email and received a response but not enough to pin down a date!! i am worried they might be all booked up when i am looking!! i am thinking about trying to reach someone by phone.

              did you get a date set up thru email? are you using a travel agent?

              best,

              lisa

              #7 JT3

              JT3
              • Jr. Member
              • 443 posts

                Posted 10 August 2009 - 09:35 AM

                Quote:
                Originally Posted by leaseylu
                i have been having a hard time with communication also! i waited two months and received no response to the original online form. i tried an individual email and received a response but not enough to pin down a date!! i am worried they might be all booked up when i am looking!! i am thinking about trying to reach someone by phone.

                did you get a date set up thru email? are you using a travel agent?

                best,

                lisa
                Hi everyone,

                Thank you very much for all the responces. You guys are such a great help. I finally heard back from her and got to send my deposit. I am very excited. She is alot more responsive with the emails now. :)

                Lisa after I decided that this was the place I wanted to get married, I got very determined. I called the resort and left messages and emails. Cecilia did call me back and we were able to set our date...




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